MMOGA Reviews 

Leider geht seit geraumer Zeit die Zahlung per PayPal nicht mehr. Zwischendurch beim Support mal nach dem Stand der Dinge gefragt, leider immer nur vertröstet das an dem (technischen) Problem gearbeitet wird.

Sehr schade, MMOGA war immer meine erste Wahl. Ohne PayPal muss ich auf andere Händler umsteigen. Gerne werde ich sofort wieder bei MMOGA kaufen, wenn PayPal wieder verfügbar sein sollte.

_________________________

Unfortunately, payment via PayPal has not been possible for some time now. I occasionally asked support about the ongoing status, but unfortunately they always told me that the (technical) problem was being worked on.

It's a shame, MMOGA was always my first choice. Without PayPal I have to switch to other retailers. I would be happy to buy from MMOGA again as soon as PayPal becomes available again.

Sells not working MS office KEY with MSDN-Lizence that is not working - and not able to send a download link.

And a email from the support no understanding the problem, does not help at all!

Bought 10x Keys for value of over €470.00 Was promised 24 hrs delivery, and kept getting delayed, and support told me to be patient.

I kept contacting support for updates, and they kept saying keys are delivered today which they never were.

Then today i woke up with the order being canceled. Then i went straight to support, and asked for a refund because i paid with Crypto. Then they offer me a voucher????? A VOUCHER ????? They can't even refund to the original payment. Then i asked for compensation which they responsed "we need to ask our supervisor if we can offer compensation".. THEN THEY OFFERED ME €471 EUR VOUCHER TO USE ON THE WEBSITE, I PAID OVER €475 AND A GAME ACCOUNT FOR STEAM OR ORIGIN. THAT'S A JOKE.

ALSO A SIDENOTE NONE OF THE CUSTOMER SUPPORT AGENTS UNDERSTAND ENGLISH, THEY COPY PASTE TEXT OR USE TRANSLATE, THEY LITTERALLY ANSWER LIKE A ROBOT.

THEY USE FALSE ADVERTISEMENT BECAUSE ON THEIR WEBSITE IT DOES NOT SAYS THAT CRYPTO PAYMENTS ARE NON-REFUNDABLE.

Unprofessional and problematic purchase process.

Having paid for a game key, they afterwards asked for ID verification not mentioned at the checkout stage. When I asked them to cancel it, they still took the money from my card and didn't provide the key. Had to chat to support and get a refund back. Would not recommend - too many hidden requirements and issues with taking your money.

FURTHER UPDATE TO MY PREVIOUS REVIEW :

MMOGA SOLD ME AN ALREADY REDEEMED KEY -

TIMELINE OF WHAT HAPPENED:

07/11/2024 - KEY PURCHASED, CANNOT REDEEM AS ALREADY REEDEMED, CONTACTED THEM, THEY TOLD ME 1-2 DAYS TO FIX COMPLAINT

09/11/2024 - TOLD SUPPLIER HAS NOT BEEN BACK IN TOUCH AS OF YET, WAIT 1 MORE DAY PLEASE

10/11/2024 - SUPPLIER NOT RESPONDED AGAIN

11/11/2024 - TOLD SUPPLIER MIGHT NOT BE RESPONDING BECAUSE THEYRE "IN UKRAINE" BUT COMPLAINTS ONLY TAKE 2-5 DAYS TO FIX

13/11/2024 - TOLD SUPPLIER STILL NOT RESPONDED AND NOTHING MMOGA CAN DO, ENQUIRE WHAT IF SUPPLIER NEVER RETURNS AND THEY SAID NO WORRIES WE CAN STILL SORT (ABSOLUTE LIE)

14/11/2024 - NO RESPONSE STILL FROM SUPPLIER.

FINALLY I GET A RESPONSE ON 25/11/2024 TO SAY " Hello there,

sorry for trouble, we contacted our supplier, this code had never been resold to another order.
In case you cannot use this item, please contact Apex Legends (EA) Support for the activation time of the code, then send us back the screenshot of the chat with the activation time in it."

26/11/2024 - I CONTACTED EA THE PREVIOUS NIGHT AND PROVIDED PROOF THE KEY WAS REDEMEED IN APRIL OF THIS YEAR, AROUND 6-7 MONTHS BEFORE I EVEN MADE THE PURCHASE WITH MMOGA.

I AM NOW AGAIN STUCK ON LIVE CHAT WITH THEM SAYING "SORRY WE NEED TO CHECK WITH SUPPLIER ONCE MORE TO CONFIRM ISSUE"

WHAT NEEDS CONFIRMING? I'VE PROVIDED MULTIPLE PROOFS TO THEM AND THEY ARE STILL TRYING TO GET AROUND REFUNDING ME.

NEVER EVER TRUST THEM! THEY ARE KNOWN FOR SELLING FAKE KEYS AND THEIR SUPPORT IS POSSIBLY THE WORST ON ANY SITE AND I'M NOT JUST SAYING THAT.

I WILL CONTINUE LEAVING NEGATIVE REVIEWS UNTIL THEY FIX MY ISSUE.

CONSTANT LIES ABOUT LEAD TIMES OF FIXING ISSUES, AND NOT HAVING ANY POWER OVER THEIR SELLERS IS INSANITY!

PLEASE BUY FROM OTHER TRUSTED KEYSITES LIKE CDKEYS + INSTANTGAMING, THEY ARE FAR MORE TRUSTWORTHY AND WILL FIX ISSUES MUCH FASTER THAN MMOGA

RESPONSE TO THEIR RESPONSE : WHY DOES IT MATTER TO THE CUSTOMER THAT THERE IS NO ONE ELSE HAVING ISSUES WITH THIS KEY SO IT NEEDS TO BE INVESTIGATED, THAT IS SOMETHING FOR YOUR SUPPLIER TO INVESTIGATE AND ANY OTHER COMPANY WOULD FIX MY ISSUE AND LET THE SELLER DEAL WITH THE ISSUE THEMSELVES. AGAIN PATHETIC RESPONSE FOR MMOGA WHO HAVE THE CUSTOMER DO ALL THE LEG WORK, THEY DO THIS SO MOST PEOPLE WILL GIVE UP AND ACCEPT THEY'VE LOST MONEY.

Scam, account got banned

Watch out they dont respect Paypal cases i had a Problem with one Order and Paypal refunded me the Money in a Paypal case now i have outstanding Money in mmoga eyes and they cancel my orders and take my Money until this outstanding Money is even.

They never sent my order neither I get legitimate answers from the support or reaction to my mails.
was a long time customer ( like 5 years ) but thats history now because they literally try to scam me and come up with the weirdest excuses, i provided screenshots and whatever they asked for and still no delivery and 340€ are GONE. Thats great

Instant delivery of the code, bargain price! Thanks!

Great. Got what the seller promised

I preordered planet coaster 2 and got confirmation from mmoga.
Today was release and i only got info after sending them a mail.
Horrible Customer Service

Great service. Fast delivery with no problems. Would recommend!

Updated: after posting this review, my issue got sorted within 24 hours. So I changed from 1 to 3 stars as I had 2 purchases before that went smoothly.

Original review:
Made a purchase and was asked to verify I'm a real customer via providing a picture of my passport and with me holding the passport. For a gaming key worth £30. I denied and asked for a refund. Got asked if I want to go ahead with the purchase if I don't have to get verified. Said no because I had already purchased from another store. Then a team member went ahead and fulfilled the order anyways. Messaged about 3 times now saying I didn't want the code anymore and to send me a refund. They now tell me I have to wait 7-10 business days for my refund because they will have to resell the key. I have to wait up to 2 weeks because the customer service doesn't read emails and goes directly AGAINST what the customer says!? This is a joke. If you mess up, fix it as soon as possible and don't make someone wait if they've done everything they can from the start to prevent the situation in the first place. Going to delete my profile once this is resolved, as much as I want to save some money, it's not worth this absolutely abysmal handling of a screw up.

Super easy, prices -40% of xbox shop price, delivery within minutes

Alles super. Code war nach 1 Minute da.

Everything in order. Good customer service.
However, review mails should be enabled to manually unsubscribe.

Customer Service in live-chat (Sherry) could help me within a minute. Really good service. Would recommend again!

Top! Works good and fast!