Mobilebitz Reviews 

163
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and knowledgeable when assisting with device repairs and accessory purchases. Consumers genuinely appreciate the fast, professional service, noting that screen replacements and device setups are completed quickly and efficiently. Many individuals also mention the great pricing and the wide selection of high quality phone cases available. Some reviewers were not happy with occasional issues, such as receiving incorrect online orders, experiencing appointment misunderstandings, or dealing with product limitations.

What people talk about most

Service

People report positive experiences with service, consistently praising the staff for being friendly,... See more

Staff

Clients share positive opinions on staff, frequently describing them as extremely helpful, friendly, and... See more

Product

Customers had positive experiences with product, noting that items are of great quality and very secure.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and accommodating staff... See more

Price

Reviewers mention positive feedback about price, highlighting very fair rates and bargain products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum brought a handset from Crawley county mall store but realised after 1 week the screen was too small as she has poor sight in one eye! We went into the store to see if there was any chance... See more

Rated 5 out of 5 stars

I can’t recommend Mobilebitz Hereford highly enough. After visiting eight different repair shops, all of whom insisted my Motorola Razr 50 Ultra needed a full screen replacement, Mobilebitz were... See more

Company replied

Rated 5 out of 5 stars

Went to the Banbury kiosk today to have the screen changed on my very new iphone 15 after the phone had been driven over by a car last week. The screen was completely smashed as was the back. I though... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon Mobilebitz by accident while in Watford, on my way to the Apple Store to replace a broken iPhone 13. Trying my luck, I popped in to see what they would charge for a scr... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Accessory Store
  3. Cell Phone Store
  4. Phone Repair Service

Written by the company

Mobile Bitz - The UK's Leading Mobile Phone Repair Specialists


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(163)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service when buying phone accessory

When I visited this store to buy a car mobile phone holder, the man serving was incredibly helpful and friendly.
He advised me on best option for holder, and when I mentioned that my phone case was a bit worn, he took a discount off for new phone case.
Also, when my friend mentioned he'd been having problems with charging portal on his phone, the lovely shop man cleaned it out with special tool. My friend's phone then charged fine, as all dust was out.
Amazing service!!
I would 100% recommend this store.
The gentleman serving could not be been more welcoming and helpful.
He made our day!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Personalised phone case

Had a personalised phone case done in Mobilebitz Bracknell, the young lady was so helpful and did exactly what id asked for. The service was efficient, professional and friendly. So happy with my phone cover i bought another phone sparkly charm x

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service during a desperate time of need

Fantastic service during a desperate time of need. Really friendly, helpful, and genuinely cares about customers. The quality of the products is great, and he went above and beyond to make sure I was looked after. I’ve now visited twice and received excellent service both times. Highly recommend to anyone needing mobile accessories or phone repairs.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely lady

The lovely lady at the Bracknell shop was wonderful. She wasn’t sure she could fix my phone, so I left the phone with her to see if she could, as it had important pictures on it that were irreplaceable. I went back to the shop a hour later and was met with a big smile on her face she had fixed it and all my pictures were restored. Absolutely delighted, she made my day.

May 8, 2026
Unprompted review

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