I took my water damaged phone in to the Kings Lynn shop for repair, the staff were polite, courteous and helpful. I had to wait for the necessary components to be ordered but I completely understan... See more
Company replied
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See what reviewers are saying
This earphones & charger adaptor was advertised as an original Samsung product. When it arrived, it clearly was not. It's kind of worked for a couple of weeks, although the sound quality wasn't brill... See more
Company replied
I found the company responded quickly to my emails, advised when returned goods had been received and replacement dispatched. The only reason for a star less was because a question I had asked in e... See more
Company replied
I ordered a blue tablet case but received a message stating it was out of stock, chose two alternative colours only to be told they were also out of stock, and they only had one colour left. Accepted... See more
Company replied
Company details
Information provided by various external sources
mGuru is a family owned mobile accessories online retailer based in Luton. We offer Free UK delivery and low shipping costs for worldwide delivery.`
Contact info
Customer Support Centre, PO Box 2564, LU3 2AF, Luton, United Kingdom
- 0845 519 0096
- customers@mobileguru.co.uk
- www.mobileguru.co.uk
3.3
Average
257 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute rubbish no customer replys …
Absolute rubbish no customer replys Orders made paid for then not delivered messaged nothing Emailed nothing and returned
March 11, 2026
Unprompted review
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Incorrect item received
Incorrect item received. Did not reply to customer service email.
February 19, 2026
Did not get what i purchased,
Purchased 2 samsung S3 phones in BLUE, received 1 WHITE S3mini and 1 RED S3 mini. Not very good service, I will NEVER purchase from here again.
December 4, 2025
Reply from mGuru
Please contact customers@mobileguru.co.uk if this matter is still unresolved
Bought as a present
Bought as a present. Came quickly and well wrapped.I am happy with this purchase.
October 13, 2025
Reply from mGuru
Thanks
Wrong item and non-existant customer service
Ordered a new screen protector for my phone. I received a screen protector that didn't fit with my phone, have since contacted the company twice to report this and ask for a resolution and received no response on either occasion.
July 29, 2025
Reply from mGuru
Please contact customers@mobileguru.co.uk if the matter us still unresolved
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Reply from mGuru
Thanks for your feedback
Delivery time was was about 2.5 weeks…
Delivery time was was about 2.5 weeks when I paid for next day delivery. Then the front case is cracked and I've had no reply about the warranty to the email I sent !!!
July 8, 2025
Reply from mGuru
Really sorry to hear your experience was not great. If the matter is still unresolved please contact customers@mobileguru.co.uk
Well done!
Ordering process was simple, I was kept updated on the progress of my order on a regular basis, and the item I ordered was delivered within the timeframe given when I placed my order. Well done!
June 24, 2025
Reply from mGuru
Thanks for your feedback
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Great service
I took my water damaged phone in to the Kings Lynn shop for repair, the staff were polite, courteous and helpful.
I had to wait for the necessary components to be ordered but I completely understand that no-one can store every spare part for every phone, and once the piece was delivered my phone was repaired quickly and to a high standard.
Recommended!
March 26, 2025
Unprompted review
Reply from mGuru
Thanks for your feedback
Good product delivered on time with…
Good product delivered on time with clear notification of delivery status
February 5, 2025
Reply from mGuru
Thanks for your feedback
Disappointed
I have ordered two wireless chargers. One looks similar but slightly different than the other, it stopped working on the first week. I was finding difficult to get in touch with them or to find any useful information on how to return the product. Next time I will just stick to ebay or amazon....
February 3, 2025
Reply from mGuru
Really sorry to hear the product was faulty. Please contact customers@mobileguru.co.uk if the matter is still unresolved.
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We had out first ipad cover from here…
We had out first ipad cover from here and it was perfect and lasted ages so it made sense to order replacement and again we’re highly delighted with it. It’s very good quality too.
November 29, 2024
Reply from mGuru
Thanks for your feedback
Product was as per description and was…
Product was as per description and was packaged well.
November 8, 2024
Reply from mGuru
Thanks
Poor Customer Service
It took a week before I was notified that the item I ordered had been shipped during which time I had tried to contact mGuru to confirm delivery date. I would like to return the item as it is unsatisfactory but again I have been unable to contact them. I would like a refund but it doesn't look like that will happen. Poor Customer Service
November 8, 2024
Reply from mGuru
Really sorry to hear that. Please contact customers@mobileguru.co.uk and our staff will help to resolve any issues
Quick and easy website to get exactly…
Quick and easy website to get exactly what I wanted with a very good quality case for my phone great price too
November 3, 2024
Reply from mGuru
Thanks for your feedback
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The quality of the product was poor.
October 23, 2024
Reply from mGuru
Really sorry to hear that. Please contact customers@mobileguru.co.uk and our staff will help to resolve any issues
Reply from mGuru
Thanks for your feedback
Buying from Mguru was a good move
I took a chance buying their phone wallet as I knew nothing of them. No worries as I received the item reasonably quickly and so far so good.
October 3, 2024
Reply from mGuru
Thanks for your feedback
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