I am helping a dear friend who has fallen at home and lay on her floor for 20 hours until being discovered. I researched the many companies and found one who offer a waterproof wearable emergency... See more
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Caden was a no pressure, friendly and professional salesperson. We felt comfortable making our decision literally right after our first contact. Your company is fortunate to have him!!! Side... See more
Company replied
I got the mobile help fall detection pendant about four months ago. it is a very useful device, now that I am living on my own as a wheelchair user with a tendency of losing my balance. While the neck... See more
I called for information & Donna was very gracious about giving me needed info . I wasn’t ready - told her I could do the order next day - her day off & she said whoever answered could help. Arron e... See more
Company replied
Company details
- Medical Technology Manufacturer
- Home Health Care Service
- Local Medical Service
- Medical Equipment Manufacturer
- Senior Citizen Center
About MobileHelp
Written by the company
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
Contact info
5050 Conference Way North Suite 125, 33431, Boca Raton, United States
- 800-992-0616
- sales-ops@mobilehelp.com
- www.mobilehelp.com
4.7
Excellent
6K reviews
Replied to 21% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of the entire experience. Ease of set up
September 19, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Pretty good but some incorrect info
Overall good but the customer service representative failed to inform me about the $50 restocking fee and the 3 month obligation. He said if we didn't like it we could return it for free. So that's no entirely true.
September 26, 2024
Reply from MobileHelp
We received your review and we certainly apologize for any misunderstanding at the time of your order. This is not an experience we want any of our customers to have, and your feedback helps us improve. If you ever need us, please don’t be afraid to reach out.
Reply from MobileHelp
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Finding out about Mobile Help was easy…
Finding out about Mobile Help was easy and the process of ordering went smoothly. I'm still learning why my light flashes and whether it is because I may have fallen or a battery issue. I hope Soon I will have it figured out.
August 5, 2024
Reply from MobileHelp
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out. Our Technical Support team can be reached directly at 877-827-6207.
Don’t skip this company. Five stars all the way through!
Caden was a no pressure, friendly and professional salesperson. We felt comfortable making our decision literally right after our first contact. Your company is fortunate to have him!!!
Side note, we had to call back and got a different salesman that encouraged Caden to benefit from the final sale. Now that is unheard of these days, so kudos to him also!!
Will highly recommend your company!!!
Warmly
Diana Lambert
September 24, 2024
Reply from MobileHelp
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Very happy customer
I worked with Scott when ordering my equipment. Scott was very kind and nice, he explained everything about the system and how it worked. He was so patient with me when I would ask questions. Scott made my experience with ordering a pleasure .
Thank you Scott for all your help .
Sharon Berry
September 24, 2024
Reply from MobileHelp
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Terrance out of Tampa was awesome to…
Terrance out of Tampa was awesome to work with. He eased my way and was very kind.
September 24, 2024
Reply from MobileHelp
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
I've been in contact with Albert
I've been in contact with Albert, who works at Mobile Help, & he's explained everything to me regarding your system. It'll be arriving in two business days.
JoAnn
September 24, 2024
Reply from MobileHelp
Thank you for your review of our service! Your positive words mean a lot to us!
The account was explained in detail
September 24, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
I am happy with my help from Mobile…
I am happy with my help from Mobile Help. Scott helped me and now I feel safe! Thanks so much!
September 24, 2024
Reply from MobileHelp
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Personal and professional
Personal and professional. Went over everything and was patient.
September 24, 2024
Reply from MobileHelp
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Stewart was a great help today talking…
Stewart was a great help today talking me through the options and really helping me decide on what to get for my mother.
September 24, 2024
Reply from MobileHelp
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The representative was vey helpful and…
The representative was vey helpful and polite
September 24, 2024
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Michael Schatzberg was awesome!
Michael Schatzberg was super pleasant and extremely knowledgeable about this product. He listened to my questions and answered them directly and accurately.
He assisted me in finding the best product for my mother. His focus on customer service was much appreciated.
September 24, 2024
Reply from MobileHelp
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Good explanation from Samuel …
Samuel explained the different devices and then emailed the information. I was able to share that with family members so we could decide which device was best suited to our family member.
September 24, 2024
Reply from MobileHelp
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Reply from MobileHelp
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
The agent was very knowledgeable
The agent was very knowledgeable, explained everything and was not pushy.
September 23, 2024
Reply from MobileHelp
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Reply from MobileHelp
Thank you for your review of our service! Your positive words mean a lot to us!
Reply from MobileHelp
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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