MobileHelp Reviews 5,733

Price flexibility and the agents knowledge of product and service

Great communication and very helpful and informative.

Samantha went to great lengths to explain each plan and the advantages between each one.

Stewart was amazing to help get us setup and rolling to create a safe environment for my mom.

Very helpful

The representative Terence was very courteous and polite. Very knowledgeable when explaining the annual package that we purchased. Informed me when to expect the delivery.

Very helpful in explaining their product. Also did not pressure me in the choices I made.

Excellent and thorough customer service. Thank u scott!@

AGENT Donna , is a VERY PROFESSIONAL, HONEST, EASY TO UNDERSTAND,A PLEASURE OF A PERSON, & DEFINITELY AN ASSET TO THE BUSINESS!! IF THERE WAS A 10 ⭐️SCALE SHE WOULD BE A 10!

Rick explained program and costs in a very professional manner. He answered all of my questions. All of this convinced me to trust the program. Especially liked that a lock box is made available for emergency personnel to access my home.

Friendly, Patient, keep pushing.

Sales and customer service were phenomenal. Samantha, the sales representative, was friendly and patient and explained all options thoroughly so I was able to find a system that would fit my mom’s needs. I placed my order on a Saturday afternoon with ease. There was a slight error in the original order due to a computer malfunction that was corrected immediately the following Monday by customer service during normal business hours. Customer service was easy to contact and all team members were friendly and professional. I would highly recommend this company.

I called MobileHelp after I received my MobileHelp device, and they were very helpful in answering all my questions. It's wonderful to be able to talk to a person who seems concerned.

Aaron was very helpful in explaining how the alert system works. He was very patient and answered all of the questions that I had.

I was happy to get all the news of your products and not you have to protection of my person.Go job you looking out for all your customer new and old.
Thanks

have not received the devise so its mute at this point, person i spoke with seemed to answer my questions

Not helpful customer support for equipment problems

Saved my life several times. When the equipment needed to be replaced it arrived 2 days early.

Friendly customer service rep. Very helpful.

Researching and purchasing the proper equipment and monthly subscription services at a reasonable price was a seemingly daunting task for me, as I had not one single idea on how or where to start my search. I feared it would be an anxiety ridden nightmare, but by the end, it was the perfect fit for my needs. Now I’m not one to answer calls that aren’t already in my contacts, but the minute an unknown number called while I was wetting my beak, something immediately felt right, so I answered. The representative who helped me, and I must admit that for the life of me and to my shame, I cannot remember his name. He never forgot mine, which went a long way with me in terms of respect and ultimately sealed the deal for me. Whomever he was, he deserves a stupidly fat raise, and I imagine if he could be cloned, you as a company would almost never lose a sale.