Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
Company replied
UPDATE: After leaving the below review, I received email correspondence from customer experience executive, Roshni. Roshni kindly arranged to send the ear buds out to me as a gesture of goodwill.... See more
Company replied
A uniquely, human contact throughout, rare these days . I was guided, advised, and had all my queries answered very accurately in full, by a lovely adviser called Megan, to my dismay she isn't Welsh... See more
Company replied
Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Simple and straightforward
Simple and straightforward. Saving me 34 pounds a month
July 23, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
After purchasing a new handset
After purchasing a new handset, I tried to return the phone multiple times, but never got a proper response, and couldn't speak to anybody that could help me get my phone returned. I had to go to 3 different Curry's stores to finally enable the return. I still don't think I'll get my money back for the line rental that I haven't used. Not happy.
Edited - mobiles.co.uk have sent a a cheque covering my line rental and purchase, and an apology email after reading the trustpilot review. Fair play, but try to react as appropriately to consumer issues as you do to bad reviews in future.
July 1, 2026
Unprompted review
Reply from Mobiles
Hi Steve
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your return and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214652 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
A good range to choose from
A good range to choose from, quick easy and simple to use and great value
August 1, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Good follow up from head office
Having received a follow up call from head office following some issues I’n happy to recommend mobiles.co.uk
July 31, 2026
Unprompted review
Reply from Mobiles
Hello Rob
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issues with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Product page does not show the option…
Product page does not show the option of SIM type to select for - assume that it will be physical SIM card to insert into the handset. But it’s turned to be eSIM shown on completion of order.
This was not presented the product details clearly to the customer for the choice of SIM to select for. This information of the product page did not point out that default of the product will be eSIM after placing and completing the order.
Beware that it will cause you to buy a new version of phone handset which support the use of eSIM otherwise you will not be able to use the eSIM you’ve paid for on the old mobile handset.
Bad product advert! Disappointed! 👎🙁
July 23, 2026
Unprompted review
Reply from Mobiles
Hello Grisdha
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
I am leaving the review about your…dpd
I am leaving the review about your courier service Dpd did everything they said gave me a time code and have been in all day waiting for my phone to find out he has pushed a card through taken a photo of my front door from the road and drove off. Now telling me he won’t be back until Monday when I am holiday for 2 weeks so still without my phone. He didn’t knock use the door bell. I just can’t believe the poor service I have no choice but to cancel my order and go somewhere else because I need a phone on holiday.
July 31, 2026
Unprompted review
Reply from Mobiles
Hello Chris
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Awful - avoid at all costs
Phone delivered yesterday - issue with battery overheating straight away. Called customer service said phone is faulty and will exchange but will take 5 working days, when original phone took one day to arrive. Asked to speak to a manager takes up to 48 hours. Wouldn’t use again.
July 31, 2026
Unprompted review
Reply from Mobiles
Hello Jen
Thank you for your review.
I’m really sorry to hear you received a faulty phone and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID.
I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Easy to buy a 1 month only sim.
It was so easy to buy a 1 month only, unlimited data e-sim from Mobiles but it was quite another matter to cancel it. Even though it's for one month you have to give 30 days notice to stop it automatically renewing and recharging you. It was very tedious to have to ring customer service (real name sales retention?) and explain why I wanted to cancel it - because I was going away for a week and top-ups are so expensive if you are going to use a lot of data. Will I do it again? Yes, probably! It's the cheapest way I can get over 100GB of data that I get through in 14 days and I need to be on the Three network at the moment because it's the strongest signal where I go and the mast doesn't yet support Vodafone.
July 7, 2026
Unprompted review
Reply from Mobiles
Hello Andrew
Thank you for your review.
I’m sorry to hear of your experience when trying to cancel your contract; I understand the frustration this would cause.
As per the networks terms and conditions, unless cancelled, a 1 month contract will continue to roll over.
If you need any further assistance, then please respond to the message we’ve sent with your Order ID.
Kind regards
Grace | Mobiles.co.uk
I opted to stay with mobiles.co.uk for…
I opted to stay with mobiles.co.uk for cost and simplicity, and when I phoned to renew my contract a) the call was answered quickly, b) the agent found a cheaper deal for me, and c) he explained all the detail clearly.
Happy to stay with them.
July 31, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Never one to write reviews but this time I needed to share my thoughts…
Never one to write reviews when I’m asked after making an online purchases, but this time purely based on my experience and how pleased I am, I thought it was only fair to share my thoughts and to help anyone who’s unsure of if to trust the site or application process!!
Probably one of the best experiences I’ve had when it comes to getting a contract pay monthly phone deal online and at a very competitive and affordable price to suit my budget and needs plus with the latest handsets on offer as well!!
Very easy application, what you see is what you pay for with no hidden charges or nasty surprises after processing the order…I definitely recommend and I will be sharing my experience with anyone who asks me “where the best place to get the latest deals and handset from” it will certainly be Mobiles.co.uk that I say 100% 5* rating and service…
July 9, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Though they sell online and can't speak…
Though they sell online and can't speak with anyone for your inquiry, but even then to some extent resolve problem.
July 30, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Phone came extremely fast
Phone came extremely fast. So chuffed. Would 100% use this company again
July 2, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great fantastic
Great fantastic easy to get my new phone great service 👍👍👍👍👍
July 1, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
No prepaid credit card
Everything was great apart from 1 thing. I had to pay £169 upfront, this wasn’t a problem until I was told I couldn’t use a prepaid credit card to pay it. If it wasn’t for that, it would have been 5 starts
July 9, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great deal
Great deal. Good choice and easy to upgrade. Been using Mobiles.co.uk for years.
July 2, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reece was very helpful
Reece was very helpful. Was phoned to be told that I was due an upgrade, and Reece ensured that I had all the information needed and even got me a lower price per month but with a much more recent model of iPhone. Would definitely recommend
July 30, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I'd avoid any company who use DPD delivery
The mobile itself is good, as were the prices, but unfortunately they use DPD as a courier, which meant I had 2 wasted days of attempting to make contact with them and waiting in the house for a delivery which wasn't coming.
I'd avoid using them again for this reason.
July 15, 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m sorry to hear that you’re not happy with the courier we use and that you have experienced delays with DPD.
Should you need any further assistance, I have sent you a message requesting your Order ID.
Kind regards
Grace | Mobiles.co.uk
A great company to deal with
A great company to deal with. Ordered 2 phones and both arrived on time no issues at a very good price
July 30, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
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