Mobilityscotlandltd Reviews 

66
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and patient throughout the entire process, making every interaction smooth and reassuring. Many people deeply appreciate the detailed guidance and personalized care provided when selecting the right mobility equipment for their family members. Some reviewers were happy with the remarkably quick installation times and the dependable after-sales support. Consumers also note that these reliable products significantly improve daily life, safety, and personal independence at home. Buyers consistently state that they would recommend the business to anyone needing similar assistance.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless process from the... See more

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism, product knowledge,... See more

Product

People report high satisfaction and delight with the range of products, noting that equipment like stair... See more

Customer service

Customers expressed great satisfaction with the customer service, highlighting the patient, caring, and... See more

User experience

Users describe satisfaction regarding their experience, highlighting clear communication and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over the past 7 years have purchased two rise/recliner chairs for my Father. Billy was beyond helpful and was able to provide a home visit when Dad became bed bound. When you meet such caring and... See more

Company replied

Rated 5 out of 5 stars

Would really recommend this company. From lst contact through to installation of the stairlift the team were excellent. Pierce was very professional and knowledgeable when measuring and explained... See more

Company replied

Rated 5 out of 5 stars

Billy and the team were fantastic with my sister when she went to store in Kirkintilloch to buy a new bed. He helped her choose according to her needs. They came and installed it and even delivered... See more

Company replied

Rated 5 out of 5 stars

The staff from the shop appointment through to the installation team were completely focused on getting the right solution for my Mum. We had an excellent customer experience that was both personalise... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bathroom Supply Store
  3. Elevator Service
  4. Occupational Health Service
  5. Public Wheelchair-Accessible Bathroom
  6. Wheelchair Store

Written by the company

Mobility Scotland is an Award Winning mobility solution champion, covering the whole country. Our company focuses on Home Access equipment and Mobility Solutions with the mission of "helping people live in their own homes longer, safer, and happier." Our team comprises of trained surveyors, product consultants, and engineers who work collaboratively to understand customers' needs and objectives. We take full ownership of the project and execute the solution, whether it involves installing a Stairlift, Homelift, Seating, Adjustable Beds, Walk-in Bath or a Wet Room. We ensure that the solution meets the customer's genuine needs by engaging with our suppliers and adding value. Our product range consists of high-impact products that can be life-changing for customers. We assist customers in navigating the decision-making process and always customize the solution to meet their needs, objectives and budget. This is where our "Centre of Excellence" plays a crucial role. We have invested in a modern, fully accessible 700 square metre centre where customers can visit, see the key products, try them, and then begin the informed process of determining suitability.


Contact info

4.9

Excellent

TrustScore 5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(66)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We are delighted with the recliner chair which meets all my mums needs.
Many thanks. I would highly recommend Mobility Scotland

May 29, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Julia, your recommendation means so much to us and we are delighted to hear the healthcare chair meets mums need, we wish her well and are here if you or the Family if you need any assistance in the future. Team @ Mobility Scotland, Kirkintilloch

Advertisement
Rated 5 out of 5 stars

Absolutely First Class

Cannot be happier start to finish with Billy and his team.

They took the time to care for the needs of our dear Mum and found the chair that is needed for size and cost.

Absolutely first Class.

Our Mum is doing fantastic in the new chair to the point she enjoys sleeping more than awake due to its comfort.

With it having the wheels we can take Mum into the garden which we have done and have breakfast in the sun with an umbrella for shade.

Look forward to working with the company with Servicing our chair in the future.

Cant speak highly enough of our experience.

We have the best chair for our Mums needs and we are delighted.

John J Kennedy

May 24, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank you so much, John. We love your feedback, and we will make sure Billy is aware of it. He will be delighted to hear how positive your experience was. We're all delighted to hear the chair has been a great success and we wish mum well and lots comfort and support. We're here for service support and any future assistance. Team@ Mobility Scotland, Stairlift Division.

Rated 5 out of 5 stars

Great experience using Mobility Scotland

Paul, Billy, Pierce and Raymond the installer, made installing a stairlift to support my parents extremely straightforward. Lovely people to deal with, no hard sales, transparent and competitive pricing. I had a few quotes and and Mobility Scotland came out on top for quality and customer service. They did not employ a hard sales technique like all the others so it made the choosing process extremely simple. I also loved the wee bag of treats 😀

May 22, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank you, Lorna, We are delighted to hear your positive feedback. We take pride in our ethical, transparent approach, and you have captured it beautifully with your informed overview based on recent experiences. We hope that your parents truly enjoy the benefits of their new lift, which will provide not only peace of mind but also confidence and independence at home. We are here to offer support and service moving forward, and we look forward to working with you all.

Rated 5 out of 5 stars

mobility stairlift

from initial contact to installation I was delighted with my purchase,the whole experience from my initial contact through to installation was a very pleasant experience.Paul explained the process and answered any questions was very helpful. Craig installed the Stairlift and also explained the safe working procedures,
would definitely recommend Mobility Scotland
Thanks guys

May 21, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Betty, we really appreciate your feedback and the team involved will be delighted to hear your experience was so positive, we wish you well with your amazing new Stairlift from Mobility Scotland Kirkintilloch. Stay Connected. Team @ Mobility Scotland Stairlift Division

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish staff were very helpful and the product was excellent would recommend Mobility Scotland this is the company I will contact in regards to mobility products in the future thanks again for your help and service first class

May 20, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Brian, we really appreciate your feedback and your Recommendation and look forward to working with you both going forward. Stay Connected, Team at Mobility Scotland, Stairlift Division.

Advertisement
Rated 5 out of 5 stars

Excellant Service…

Had a great service from first phonecall to handover. Very knowledgable and helpful and mother liked the fact she could go to the showroom and test a stairlift. Highly recommend Mobility Scotland

May 15, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Nicola, we all really appreciate you taking the time to share your feedback and for the ``Big Recommendation`` which is so well received. It will be our pleasure working with you and the family going forward. Team @ Mobility Scotland, Stairlift Division Kirkintilloch.

Rated 5 out of 5 stars

Excellent Service

From the initial phone call to installation a fantastic service . Would thoroughly recommend

May 11, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank you for the "Big Recommendation" Joyce,,,, We love hearing our amazing customers share their positive feedback about their experience and great service. We will ensure that the entire team sees your feedback.

Team @ Mobility Scotland Kirkintilloch

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Such a straightforward and speedy process from our sales visit to installation.
We would highly recommend this company.

May 14, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank you Myra. This is fantastic feedback, and we appreciate you taking the time to share it. Your recommendation is well received, and the team will be delighted to hear that your experience was such a positive one. We look forward to working with you and supporting you in the future. Team @ Mobility Scotland Kirkintilloch.

Rated 5 out of 5 stars

Stairlift…

100per cent professional,after care service was excellent. Kept up to date with every point of installation and ordering of product. Pierce came out for a home visit to make sure I was satisfied and had no further questions. All in all I would recommend this company completely .Raymond the installer was friendly and again very professional.Great company and I am very happy with the stair lift and completely confident in the aftercare service.

May 1, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Wow!! We love this Ann. Thank you for taking the time to share your thoughts on your recent experience and provide feedback on the performance of our team and company. It's great to hear that we delivered and met your expectations. Pierce, Raymond, and the entire team now, look forward to working with you and ensuring you receive excellent support throughout the ownership of your new stairlift.

The Team at Mobility Scotland

Advertisement
Rated 5 out of 5 stars

Mobility Scotland

I was very impressed with the professionalism of the staff of Mobility Scotland. I couldn't be more happy with the service I received.

May 8, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank you, Kevin. We are so pleased to hear you experienced such great service from Mobility Scotland Kirkintilloch. Your comments are so appreciated and help us understand what our customer's think of our business and Team. Stay connected. Team@MobilityScotland

Rated 5 out of 5 stars

I called Mobility Scotland Ltd looking for a stairlift

I called Mobility Scotland Ltd looking for a stairlift. I had a bad experience recently when attempting to buy a scooter suitable for me, with another company and was wary about purchasing a stairlift. My worries melted away by Mobility Scotland Ltd...from the first call. Pierce came to my home and discussed what I needed. Friendly, explained everything to me, no problem. His knowledge and manner made me feel at ease and I trusted him. My whole experience has been so much better than I expected. The Lad who fitted my stairlift was also so pleasant and explained everything and had me using the stairlift with confidence. Pierce returned after the fitting with more advice and helpful Best Practice Guide. I highly recommend this company and know that any questions from me in the future will be handled professionally and from friendly staff. They have restored my faith that there are good companies out there .Delighted!!!

May 7, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Mrs Robertson. What an inspiring and detailed overview of your experience with Pierce and the Team @ Mobility Scotland's, Stairlift Division. We are delighted to hear this and we can rest assured our commitment to service, support, quality products and delivering confidence to our customers is going in the right direction. Also, it's great to work with really good people. Thank You. Team@MobilityScotland

Rated 5 out of 5 stars

Excellent service from Billy and his…

Excellent service from Billy and his team. Knowledge of products is impressive.
Would recommend to anyone looking for mobility products.
Will certainly use again.
Service second to none.

April 17, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Catherine, it has been an absolute pleasure working with you over the years and we appreciate your Big Recommendation. Always here if you need us. Team@MobilityScotland

Rated 5 out of 5 stars

First class

Billy and his team are brilliant-so accommodating, kind and extremely knowledgeable for an individual’s needs. The mattress Billy suggested for a bed previously purchased from there is perfect and was delivered quickly. Many thanks again.

April 17, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Amazing feedback Karen, we love it, and it's a pleasure working with you and the family, thanks for taking the time to share this. Team @ Mobility Scotland Kirkintilloch

Advertisement
Rated 5 out of 5 stars

Very smooth, well managed experience

Excellent service throughout from initial contact to installation and support. This is the second time my family has had a stairlift installed by Mobility Scotland and in both cases we have been delighted with the service.

Special thanks to Pierce and Billy for their regular contact and communication and also for helping to find solutions to ensure a speedy installation. Barely two weeks from initial enquiry through to survey and to installation was exceptional and a huge help.

April 23, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Graeme, this is the type of feedback that inspires us to deliver great experiences for our customers, it was our pleasure working with you and Mum again and we truly appreciate your business and the faith you have in us. Team @ Mobility Scotland

Rated 5 out of 5 stars

Highly recommend Mobility Scotland who…

Highly recommend Mobility Scotland who installed stairlift. Pierce salesman was friendly, professional and highly knowledgeable and listened to what I wanted and needed. First class installation

April 21, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thanks for your Big Recommendation, it is so appreciated and well received, the team will be delighted to hear this feedback and the fact you think the installation was ``First Class``. Stay Connected. Team @ Mobility SCOTLAND Kirkintilloch

Rated 5 out of 5 stars

Top Company

Mobility Scotland have far exceeded my expectations with the installation of a stair lift for my elderly relative. From start to finish the customer service has been superb, each member of staff who my relative or I have come into contact with has radiated professionalism and care. My relative is delighted with her new stair lift. The difference it has made has been life changing and will allow her to stay in her own home for many years to come. I wouldn't hesitate to turn to Mobility Scotland for any other mobility needs in the future.

April 9, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

This is outstanding feedback, Cassie. Thank you! You have beautifully summarised what can be achieved with the right equipment and input. We often hear this, and it's important to emphasise that stairlifts can be truly life-changing, significantly improving not only people’s physical well-being but also their psychological well-being. We really appreciate your input. Thanks again.


Team @ Mobility Scotland

Rated 5 out of 5 stars

These guys did a walk in bath for my…

These guys did a walk in bath for my Mum, can't thank them enough for the great service.
Mum delighted with the work.
So friendly to deal with and my mum felt so comfortable with the whole expierence, would highly recommend visiting the showroom over in Kirkintilloch.

April 10, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank You Peter, your feedback is so well received and we will make sure it is shared across the whole team, they will be delighted to hear this. We look forward to working with and supporting your family going forward. Hope Mum loves her new Bath.

Team @ Mobility Scotland

Advertisement
Rated 5 out of 5 stars

A truly 5 star experience

I recently bought a rise and recline chair for my brother from Mobility Scotland and the whole experience was excellent. The team were kind, patient, and really took the time to help us choose the right chair for his needs.

Delivery and setup were smooth, and they made sure everything was perfect before leaving. The chair has made a huge difference to my brother’s comfort and independence.

Fantastic service from start to finish—I’d highly recommend them.

April 7, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Thank you very much for sharing your thoughts with us, Lorna. Your feedback means a lot to us both professionally and personally, and we will ensure that the team is aware of it; they will be delighted. We also appreciate your strong recommendation and want you to know that we are here for you and your family moving forward. Stay connected.
Team @ Mobility Scotland

Rated 5 out of 5 stars

Would really recommend this company

Would really recommend this company. From lst contact through to installation of the stairlift the team were excellent. Pierce was very professional and knowledgeable when measuring and explained everything in simple terms. At no time did I feel being talked down to as can happen very often when you are elderly.

April 11, 2026
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

Fantastic feedback, Julia. It was a pleasure working with you. It's great to work with good people like you, and we appreciate your business and ongoing support. Team @ Mobility Scotland

Rated 5 out of 5 stars

My search for a rise & recline chair

What a great company to deal with.
I was on the search for a bariatric rise & recline chair. I had been retired on ill health due to severe osteoarthritis in my knees, lower spine & feet; along with fibromyalgia, chronic regional pain syndrome. After a long search & numerous companies sending me their literature i still couldn't find a company i was 100% happy with.
So, we decided a road trip around the Central belt & visiting showrooms that actually had the seats available for you to sit in & try. Most said just pop in any time. All except Billy, they suggested making an appointment with them so I had someone to spend time & show us, and talk us through all the pros &cons. What a totally different experience, from start to finish we were valued, given a welcoming smile, a shopping experience based on getting what i wanted & needed (for now & in the future)rather than them getting a sale.

I would definitely go back to Billy & his team for future purchases, but the chair will most probably last me for many years. Also the after sales service is second to none.
I would have absolutely no problem recomending them to anyone who is needing something to make their lives more comfortable.

April 23, 2025
Unprompted review
Mobilityscotlandltd logo

Reply from Mobilityscotlandltd

This is fantastic to hear, Andria. We appreciate the detailed and in-depth review you’ve provided. You also deserve tremendous credit for the chair as you knew just what you were looking for. Your commitment and enthusiasm to find the right solution really shone through, we look forward to working with you in the coming months and years.
Team @ Mobility Scotland, Seating Division.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look