Moja Insurance Reviews 

4,545
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 774 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing structure and note how straightforward it is to complete purchases and buy insurance online without complications. Policyholders particularly appreciate that updating personal details like vehicle information or home addresses is fast and completely free of annoying administrative charges. However, some people mentioned difficulties with the platform, describing it as confusing, poorly designed, and occasionally lacking accessible pages or working buttons for users. Others expressed significant frustration regarding slow email response times and the complete absence of a telephone number to speak directly with customer service.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that policies are very competitively priced and offer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is simple, quick,... See more

Service

Users describe positive interactions with service, highlighting excellent and speedy assistance alongside... See more

Website

Clients share ambiguous opinions on website performance and usability. Reviewers frequently highlight that... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of frustration and occasional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was easy to follow through, but it would have been more reassuring to go through it with a staff member just to be very sure.

Company replied

Rated 5 out of 5 stars

I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... See more

Company replied

Rated 5 out of 5 stars

Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward

Company replied

Rated 5 out of 5 stars

When I was shopping for car insurance, I chose Moja purely based on their price & 5 star reviews. So far, my experience has been positive. I tend to be fairly law abiding, so when I was stopped for sp... See more

Company replied


Company details

  1. Insurance Company

About Moja Insurance

Written by the company

Hey! 👋

Think insurance is a bit blah? Think again!

Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.

Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.

We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.

If you love it, then Moja it with us – get a quick quote now in a few clicks 👇

Get a quote

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.3

All reviews

(4,545)

713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are just spot on thank you 😊

They are just spot on thank you 😊

May 1, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Ken,

We're happy to hear that you are pleased with our service. Thank you for your positive feedback.

Have a great day!

Keyrthigan
Moja Customer Service Team

Rated 5 out of 5 stars

Was just very easy to do online.

Was just very easy to do online.
Happy with the price.

April 28, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Lynn,

We're happy to hear that you found it easy to manage your details online and were satisfied with the price as well. Thank you for your positive feedback!

Have a great day!

Keyrthigan
Moja Customer Service Team

Rated 5 out of 5 stars

good service

good service

April 30, 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Nayan.

Thanks for taking the time to leave us a 5 star review.

Thanks
Lucy
The Moja Team

Rated 5 out of 5 stars

THE DETAILS WERE EASY AND SIMPLE TO…

THE DETAILS WERE EASY AND SIMPLE TO COMPLETE NO HASTLE THANKS WERY MUCH.

April 30, 2026
Moja Insurance logo

Reply from Moja Insurance

Hello John.

We're happy to hear that you found the details easy and simple to complete. We appreciate your feedback and are glad you had a hassle-free experience with us.

Thanks
Lucy
The Moja Team

Rated 5 out of 5 stars

Competitive price …

Competitive price with different levels of cover to suit all. Defquato 5 star rating.

April 24, 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Wendy.

We're happy to hear that you found our site easy to use and the options clear. We're glad you're satisfied with the price and cover. Thank you for your positive feedback!

Thanks
Lucy
The Moja Team

Rated 5 out of 5 stars

Easy to set up my account

Found it on moneysupermarket good price, few clicks and added some information paid, account was set up easy to get documents

April 17, 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Mike.

We're happy to hear that you found a great price and that the account setup and document access were easy. Thank you for your positive feedback; we appreciate it.

Thanks
Lucy
The Moja Team

Rated 5 out of 5 stars

Car insurance

Easy to navigate website and reasonable price for the cover offered

April 24, 2026
Moja Insurance logo

Reply from Moja Insurance

Hello.

We're happy to hear that you found our website easy to navigate. We appreciate you mentioning our reasonable prices for the cover offered. Thanks for your feedback!

Thanks
Lucy
The Moja Team

Rated 5 out of 5 stars

Car insurance

Easy to get a quote and to sign up. Excellent competitive price offering many inclued extra at no cost.

April 14, 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Stephen.

We're happy to hear that you found it easy to get a quote and sign up. We're glad you appreciate the competitive price.

Thanks
Lucy
The Moja Team

Rated 5 out of 5 stars

Really easy to sign up

Really easy to sign up, lots of good information to help with what questions mean. Absolutely great that changes are quick easy and free online - no admin fee is a real benefit.

April 30, 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Joe.

We're happy to hear that the sign-up process was easy and that you found the information helpful. It's great to know you appreciate the quick, free online changes and the absence of admin fees.

Thanks
Lucy
The Moja Team

Rated 1 out of 5 stars

Ridiculous claim and repairing experience

I am a comprehensive car insurance policy holder of Moja (the company owned by AXA) and my car had an incident crashed by flying tyre thread from Sky when I was driving in Motorway at around 70mph, the car has been repaired by their repair hub call Vizion, but the repairing quality is awful, they simply fixed the cosmetic issue, but when the first time I drove the car after repair, the car seems lack of power (especially joining Motorway from slip road, so dangerous) and engine light turned on with amber on dashboard. However, I have regularly servicing booked in and postponed as the car was still under repairing by Vizion. During the servicing, my dealer identified few critical issues (gearbox issue caused engine light failed to turn off after replacing transmission oil), coolant leak and wiring harness. Those caused to replace the new parts (i.e. Engine housing and oil housing) at my own cost and that is expensive. Ridiculously I have paid my excess cost to get back my poor repaired car and driving at my own risk due to critical issues had not been properly identified by Vizion. In addition, I was told my NCB and insurance cost in next year will be impacted due to my claim even I uploaded the whole incident video clip recorded by my dash cam. This wasn't my fault, that was accident and car insurance company simply get your money but not bare the risk of such accident, completely unacceptable and not responsible as a such big company.

Last but not least, I have launched a complain and requested AXA to cover up the repair cost from my dealer, but they insisted the car need to be checked again by Vizion and get fixed by them only if their Engineers admitted those are related to incident. To be honest, I am not confident to leave my car with Vizion again given their poor work, hence I have my dealer to fix it professionally. Also, I have requested AXA to have Vizion to share the assessment report to confirm what they had done to confirm the components and parts behind bumper not be damaged due to the incident, but they are still not provided. Anyway, I will wait and see how AXA act on with this.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Found it easy to get the cover I wanted…

Found it easy to get the cover I wanted and at a good price. Thanks.

April 30, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi.

We're happy to hear that you found the cover you wanted easily and at a great price. Thank you for your positive feedback; we appreciate your business.

Lee
Moja Car Insurance

Rated 5 out of 5 stars

It’s very easy to use and no nonsense

It’s very easy to use and straightforward with no scratching your head moments. And the price was very competitive give that my last insurance policy increase by £1000 with another year of NCD and been a customer for 6 years straight

April 1, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Ben

We're happy to hear that our service was easy to use and clear. We appreciate you noting the competitive pricing, especially given your prior insurance experience. Thank you for your positive feedback!

Thanks Lesley
Lloyds Bank Car Insurance

Rated 5 out of 5 stars
Moja Insurance logo

Reply from Moja Insurance

Hi David

We appreciate you taking the time to share your positive experience with us. We are happy to hear that you are pleased with our service.

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

101% Recommended…Simple as that…THX…

101% Recommended…Simple as that…THX MOJA Car Insurance

April 16, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Peter

We're happy to hear that you had such a great experience! Thank you for recommending our car insurance services; we appreciate your support.

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

Moja car insurance

Firstly, thank you for the excellent insurance price coverage. Everything was made easy to get insurance cover on line. Long may car insurance with Moja last. I would recommend Moja insurance wholeheartedly.

April 19, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Shifa

We appreciate you taking the time to share your positive experience. We're happy to hear that you found our online insurance process easy and that you're pleased with the value. Thank you for recommending us!

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

Thank goodness that an insurance…

Thank goodness that an insurance company that has broken the mould and doesn’t charge admin fee for changing your car

April 19, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Coleen

We're happy to hear that you appreciate our transparent approach to car changes and the absence of admin fees. Thank you for your positive feedback; it really means a lot to us.

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

I changed my car this week simply…

I changed my car this week simply changing make model and registration with a quote first was so simple on line.
Price until end of policy was excellent considering up grade in vehicle.

Will stay with moja if price does not increase excessively at renewable

April 23, 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Colin

We're happy to hear that changing your car details online was so simple. It's great the price until the end of your policy was excellent, even with the vehicle upgrade. We appreciate your intention to stay with us at renewal if the price remains reasonable. Thanks for the positive feedback!

Lesley
Moja Car Insurance

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