Monaco Solicitors Reviews 

710
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, empathy, and clear communication throughout stressful employment disputes and negotiations. Reviewers regularly highlight the outstanding overall service, noting prompt responses, thorough explanations, and very helpful guidance from start to finish. Some people were dissatisfied with occasional communication breakdowns, noting instances where emails were completely ignored or follow-ups unexpectedly stopped. Consumers also mentioned experiencing difficulties in getting hold of their designated legal representatives when they urgently needed further support during difficult moments. A number of individuals expressed frustration over the perceived lack of direct responsiveness and insufficient guidance provided during their cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting that staff members were... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the promptness and clarity of... See more

Customer communications

Consumers find contact experiences to be mixed when reaching out for legal support regarding redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

710 reviews

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No recent history of asking for reviews

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Replied to 42% of negative reviews

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4.7

All reviews

(710)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul was very helpful and clear…

Paul was very helpful and clear thoughout a risk of redundancy process. He articulated the situation well and was clear to me with the approach to take throughout. Highly recommend Paul to help in any employment law situation.

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service provided by Gordon.

I received excellent support through my redundancy process from Gordon. He was extremely knowledgable, clear with his advice and highly professional. He handled everything efficiently and was always available to answer my questions. He made the situation less stressful and I would definitely recommend his service.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Malik has been professional

Malik has been professional, calm, and incredibly knowledgeable throughout a very stressful situation. He takes the time to explain things clearly, is measured in his approach, and doesn’t overpromise, which I really value. His advice has been thoughtful and strategic, and he’s helped me feel supported and reassured during a difficult process. I’d have no hesitation in recommending Malik to anyone needing clear, sensible legal guidance.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Paul was a lifeline in a very stressful time. Calm, knowledgeable and very responsive. Would definitely recommend having him in your corner.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, professional service!!

Can’t thank Malik enough for his work on my employment concerns. Clear communication throughout, I felt reassured and supported through such a difficult time. The result achieved was exactly what I had hoped for when I first enquired. THANK YOU!

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you Tolu - Efficient, Fast and Professional

I had an excellent experience with Monaco Solicitors. Their response time was incredibly fast. Within less than 24 hours, Tolu, the solicitor handling my matter, was in touch to confirm that my claim could proceed and I was provided with next steps fast.

The initial claims process was smooth and well structured, making it easy to provide information and move matters forward quickly. This early support helped ensure that my case was reviewed promptly by an expert solicitor, which made the whole experience feel efficient, well organised, and stress free.

Communication was clear throughout, and it was reassuring to know that my case was being handled professionally and without delay. I would highly recommend Monaco Solicitors to anyone looking for a responsive and trustworthy legal firm.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Unfair Dismissal

I had the pleasure of working with Paul Young at Monaco on an unfair dismissal dispute, and I cannot speak highly enough of the support I received. Paul was extremely knowledgeable and took the time to clearly explain every aspect of my case, ensuring I felt informed and confident throughout the process. His guidance was both professional and reassuring. I would, without hesitation, recommend Paul and the team at Monaco to anyone facing an unfair dismissal matter.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very strong case against a peel…

I had a very strong case against a peel health campus because of their incompetence and that is when I made contact with Monaco solicitors… they listened then several weeks later they say that they can’t help me with no explanation… which really means is was ok that due to peel health campus and their incompetency I am the one who has to suffer with a lot of pain 12 months on.I now believe that Monaco solicitors have been paid off by the government because the hospital is government.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Trusted and professional!

Trusted and professional!
Gordon Quilty helped me to manage every step of the process when my employment was terminated by the company. He was patient, thorough, a great support during my negotiations with my employer. I could not achieve the outcome without his skills and diligent work.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Malik has been exceptional throughout…

Malik has been exceptional throughout the entire process. He is attentive, thorough, and consistently goes above and beyond to ensure everything is handled properly. His communication is clear, timely and genuinely supportive, which made a difficult situation far easier to navigate. I felt listened to, understood, and fully guided at every stage. I would highly recommend Malik to anyone looking for someone who is not only knowledgeable, but also genuinely invested in achieving the best outcome. I really do appreciate all the effort that he had made.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with

Gordon was great throughout my case. He was always so polite and courteous, took time to answer any questions I had and advised me well. I'd recommend Monaco solicitors.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Malik / Monaco Solicitors

Malik / Monaco Solicitors, took time to listen to what I had to say. Helped me, step by step to acheive the best result possible, in a way that I understood. Thanks Again, I am most grateful.

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

A professional and friendly service

A professional and friendly service. I consider myself lucky to have had such a helpful solicitor. I was kept informed at all times, and this made the journey through an unpleasant experience a lot easier. Thank you so much for all the help and guidance.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great Advice and Guidance

I approached Monaco after realising things were not quite right with my employment and the way things were being dealt with, with Paul's expert guidance and assistance, he aided me in securing an agreed exit package with the company during the most stressful point of my working life so far.
Everything was dealt with very quickly from initial enquiry through to closing the agreement. (Less than a month)
I would highly recommend the Paul and the team for their services and guidance and I am truly grateful for their help.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, efficient, professional and stress-free support

I had initially contacted two other legal firms to get some advice regarding an employment matter, and due to their slow responses (and even lack of response), I ended up in a time-constraint situation.
My experience with Monaco Solicitors couldn't have been more different!! I completed a quick online form on their website to assess whether my case was worth pursuing, and was contacted by Paul Young on the very same day.

Paul provided me with clear and timely advice and recommendations, and kept me informed throughout the whole process. I have been really impressed by how Paul handled the negotiations with my ex-employer, and how quickly he achieved a settlement agreement.

While I had initially felt overwhelmed with the paperwork involved in making a claim to the employment tribunal, Paul made the whole process feel easy and straightforward. I can't recommend Paul highly enough!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Paul Young - thank you!

I've recently found myself in a really difficult work situation, essentially facing a forced push-out. I contacted several legal firms, but while some were too busy to take my case, others asked for payment upfront before even reviewing it. I was starting to lose hope for justice — and that’s when I came across Monaco Solicitors and Paul Young.

Paul took the time to understand my situation, talked me through the available options, answered all my questions, was open to my suggestions on the approach, and — most importantly — reassured me when I was about to give up. We achieved a great outcome, even better than initially expected.

I’m very grateful to Monaco Solicitors and Paul Young for their support during such a challenging time, for offering fair and reasonable terms of business, and for helping me stand up for myself.

September 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent and Personal service - very happy

This was my first experience navigating a complex employment dispute, and at the outset I had a difficult time finding the right legal support. After an unhelpful experience elsewhere, I was fortunate to be introduced to Sundeep Bhatia at Monaco Solicitors. From our first conversation, I knew I was in capable hands.

Sundeep was personable, extremely knowledgeable and clear with his strategic guidance. He explained every step of the process and kept me informed. His professionalism and commitment ensured a positive outcome that exceeded my expectations bringing resolution and peace of mind after a long and challenging journey.

I am sincerely grateful for his dedication, integrity, and for digging in and getting the results I deserved. I would highly recommend him to anyone facing an employment law issue.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

5* Review for Paul Young

After facing some difficulties at work and looking to gain some legal advice, I contacted Monaco Solicitors. I spoke with Paul Young and he felt that I had a good case. I was regularly kept up to date and if needed, a telephone call was offered should I need to discuss things further to ensure my understanding.

After a lot of hard work from Paul, I received settlements for two claims. I actually referred another person who faced similar issues to myself, who I believe also recieved a settlement.

I really appreciate your support with this Paul - thank you.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Calm and Professional

From the moment I spoke to Gordon Quilty, his calm persona put me at total ease and lifted a millstone from my neck.
He tackled my case with empathy and professionalism and I would definitely recommend him to ithers

October 7, 2025
Unprompted review

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