Lawsuit for seized UD9000 sent by PayPal successfull and funds paid out. However had to sue and was not adequately reimbursed while Monobank received 20pc interest/ inflation in Ukraine. Communicati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
this is the best bank I've used so far, especially for individual entrepreneurship. no other bank in Ukraine can compare. great UI/UX of the app, transferring money is fast, everything I need is pro... See more
Further to my report on July 15 2023, legal action has been filed and a court case will be heard in October 2023 for unjustified seizure of a deposit transferred by my Ukrainian solo mother fromher Pa... See more
I have been using this bank for 3 years already. There are no problems with it, the support is always at the level, there are several accounts both in national currency and in $. Minimum commissions w... See more
Company details
Information provided by various external sources
#monobank Отримайте найвигіднішу картку з кредитним лімітом до 100 000 грн
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always work everything very fast and…
Always work everything very fast and have no any troubles abroad with transfers or anything else. From the all banks this is my favorite.
Excellent work!
FАast, cheap, fun!!! Thank you!
Excellent work abroad in all services
It's the best bank in the world
It's the best bank in the world. Especially I like the excellent technical support who is always happy to help.
Best bank for daily usage
Best bank for day-to-day usage. Good mobile app functionality, useful FOP (PE) personal account interface for the desktop, good support team, and a lot of useful and helpful innovations for the regular users, such as money Jar, cashback, 24/7 currencies exchange for FOP (PE) users, and much more.
The best bank
The best bank. The best service. The best app. I really proud of Ukraine and Ukrainians to have such an amazing service.
Thank you very much)
That's the best, the most convenient and greatest bank ever.
That's the best, the most convenient and greatest bank ever. I enjoy the cat very much.
Excellent application interface
Excellent application interface and fast response from those support!
Monobank, ignore those banking services
Few words in English. Please ignore this Bank and choose any others. They are stilling money, lies, disappointed customer services, no branches!
Yvazaemue dami i gospoda!
Esli yslushite o Monobank - proxodite mimo, vas libo razvedyt na dengi, libo dostanyt takim obrazom chto vi ix poshlete nax… v prjamom smusle slova!
Objsnjau chto proizoshlo…
Prozhivau na teritorii Anglii, reshil chytka pokidat denyshek na shet (swift na grivnu) s celjy nebolshogo savinga na bydyshee plys reshil vnesti deposit v valyte ($$$). Otkriv shet online, menja obslyzili privetlivo, objasniv chto neobxodimo sdelat chtobi moj deposit bul otkrut. Tak kak na mou mamu est ofecialno sostavlenna GENERALNAJA doverennost gde ykazano chto ona mozet kak vlazivat sredctva tak i ix snimat, voobshem vse finansovue dela, reshil zaranee prislat kopii na viber chtobi ybeditcja podxodit li ona.
Nekaja Kolesnik Ekaterina podtverzdaet chto ona podxodit, prosit menja vubrat mesto i vremja kogda mame ydobno podjexat i oformit v Kieve deposit.
Spystja pary dnej, mama sobravshus na vuezd (mame pochti 70 let i 200km exat v Kiev, zaplativshi deposit v Taksi) peresprosila menja vse li v sile i kyda tochno exat. Cvjazivays s Monobank, ytochnjau adres kyda exat i tyt na tebe, doverennost ne podxodit, mol nedoctatochno opisano kakie sredctva bydyt vnositcja v doverennosti tochno.
Koroche, Monobank zanjal ves moj den na banalnuu typuu perepisky i na den sledyshij predlogaet vnesti popravki v doverennost chtobi IM ZE DENGI PRIVEZTI bbbbb:)))) na chto ja bolshe nichego ne stal komenturovat i zakrul v online oformelnija deposita.
Na sledyyshij den pishyt iz monobank s voprosom, na kakoj adres karty dostavlyat, za chto vzjati buli 50griven (grivnja), ytochnjaja adres i zadavaja glypue voprosi (zajavka bila sdelana online na vudachy karti, v zayavke ya ukazal vse eti detali) i tak kak sms ot monobank byli slishkom nazoilivymi, a ya na rabote i postoyanno otvlekalsya na eti sms, menja vse dostalo i ja poprosil zakrit shet, vernyt 50 griven za kartu. 50 griven otkazali vozvrashjat, mol karta pechataetcia yze pozdno i nastojchivo prosili pomenjat mnenie i ostatcja s nimi, i tak neskolko raz.
Zaeb… mne ocherednoj den i mozg ja k sozaeniu poslal ix na 3 bykvi v picmennoj forme.
Ja mogy tolko predctavit skolko vremeni zajmet snjat svoi sredctva esli banalno ne mogyt reshit takie melochi. Skolko dnej nyzno pisat pisma i objsnjatcja, Slava Bogy ne oformil.
Kychja naroda sidjashie za kompom typo rabotaut na odny zarplaty s funkciej copy/paste i odnimi izvenenijami v moj adres!
Otvratitelnuj bank i zapytannuj customer service!
Solgali, ykrali meloch, zastavili emocialno poslat na 3 bykvi, - Chtobi sdelali vu dernyv cvou mamu, otloziv svoi dela, poterjav nervi i dengi na taksi i v ozidanii ix “bustrux copy/paste” otvetov?
Ukraine eshe daleko do stabilnoj bankovckoj sisteme, a takie kak Monobank portit obshuu kartinky o bankax v Ykraine vcelom!
Yvazaemuj founder:), nyzno nakazivat takix kak Ksenija za loznuu informaciu i bolshe brat ychastija v podobnux scenax. Vu slishkom navjashivuj bank. A etot otziv kak raz na 50 rublej chto vu y menja sperli. Ydachi
Very good app and service!
The best bank in Ukraine
No complaints at all
I love the product, premium card opportunities, savings UX and customer service. All good and no complains at all!
I love it
I love it! It is so convenient to have the bank on your phone. Fast and responsible Support team!
No intra-bank transfer fees are cool, and there are all sorts of bonuses like cashback.
The interface is easy to understand.
I am the only cardholder of this card.
I would suggest adding the desktop version later too
The fastest support in the world
The fastest support in the world! Monobank = one love 🖤
The support is commendable
The support is commendable. Very attentive and professional team. I wish you success!
True love with this app!
I love it! Just the best. It has all the needed features and even more! Very fast application, nice UX and perfect terms to use it as the daily payments.
I think this is the best bank I ever…
I think this is the best bank I ever see. They really take care of their clients! Help with chargebacks, create cool marketing promotions, launch product features! I love MONO!
Great service experience
Great service experience, friendly UI/UX, everything is fast from money transfer to card ordering!
Interesting innovation
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








