Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more
Company replied
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Review summary
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Having been a customer of Moorland Fuel for 14 years, I have always found them helpful and reliable. Although, at times they maybe slightly more expensive than the cheapest available, I know that, in... See more
Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.
Company replied
We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more
Company details
Written by the company
Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.
Contact info
Moorlands house, EX20 1BQ, Okehampton, United Kingdom
- 0183755700
- info@moorlandfuels.co.uk
- www.moorlandfuels.com
4.7
Excellent
360 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Delay in delivery but not a problem
Delay in delivery but not a problem. Otherwise, very good service and helpful response to my query.
September 22, 2021
Reply from Moorland Fuels
Thank you for your review
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Excellent service from a local company
Good experience again. I like using Moorlands because they are generally competitive with good people working for them. Communication was superb and the delivery completely fuss free, and bang on time with a first rate operator on the tanker. And of course we need to support good local companies because if we don't one day they won't be there.
September 17, 2021
Reply from Moorland Fuels
Thank you for your kind review and continued support, very much appreciated.
All very good (ordering system
All very good (ordering system, price, etc) but the oil hasn't been delivered in the time slot advised. An email or phone call advising of the delay would have been helpful
August 28, 2021
Reply from Moorland Fuels
Thank you for your review Paul, much appreciated and we will take this on board to improve going forward.
Always pick up the phone promptly with…
Always pick up the phone promptly with a cheery hello. It's a pleasure to speak with them.
August 19, 2021
Reply from Moorland Fuels
Thank you for your review Julie, much appreciated
Having used Moorland Fuel for years I…
Having used Moorland Fuel for years I was very disappointed that my delivery on Wednesday 11th August 2021 was 167 litres short of what I ordered. I rang to ask why and basically did not get a satisfactory reply !
August 14, 2021
Reply from Moorland Fuels
Apologies to hear this. We do fulfill over 99% of our deliveries however sometimes our drivers do run slightly short. Please accept our sincere apologies for any inconvenience caused.
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Reply from Moorland Fuels
Thank you very much Andrew!
Both drivers & office staff are always…A happy customer
Both drivers & office staff are always helpful, service is prompt & prices are competitive
August 3, 2021
Reply from Moorland Fuels
Thank you very much for your kind review and continued support.
This was the first time that I have…
This was the first time that I have used the company after a recommendation from the previous owner. I was extremely pleased with the ease of the process, and customer interface and assistance, fully recommend.
August 1, 2021
Reply from Moorland Fuels
Thank you for your kind review, so pleased that you were happy with our service.
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Reply from Moorland Fuels
Thank you very much for your review Mike!
Brilliant service and friendly delivery…
Brilliant service and friendly delivery man. Wouldn't use anyone else.
Service comes first. They are always helpful with deliveries and reminders. We'll done to all the team
July 28, 2021
Reply from Moorland Fuels
Thank you so much for your review, we really appreciate your continued support!
The driver was extremely helpful and…
The driver was extremely helpful and totally unfazed by the tricky access to the tank. I appreciated the text notification of the delivery confirmation and timing.
July 28, 2021
Reply from Moorland Fuels
Thank you very much for your review
Cloe and drive helpfull
July 17, 2021
Reply from Moorland Fuels
Thank you for your review Richard, much appreciated.
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Great service and good prices always!
July 15, 2021
Reply from Moorland Fuels
Thank you for your review, we really appreciate your continued support
Great service
Great service, competitive prices, friendly helpful staff and delivery arrival early lots of communication from the team
July 11, 2021
Reply from Moorland Fuels
Thank you very much for your review!
did what they said they would do and…
did what they said they would do and when they said they would do it,no fuss and very friendly reception on the phone
July 5, 2021
Reply from Moorland Fuels
Thank you very much Tim
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They removed our oil tank with very…
They removed our oil tank with very little disturbance, very impressed. Thank you
June 26, 2021
Reply from Moorland Fuels
That's great to hear Michael, thank you for your review
Reply from Moorland Fuels
Great to hear thanks John
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