moosetoys.com Reviews 

I cannot express the gratitude I have for Moose Toys and their amazing customer service! With her Christmas gift money my granddaughter bought the only Magic Mixlings toy they had at Walmart. Because it had no sku # the cashier that looked it up put the wrong item/item# in the system. When she got home and played with the toy she discovered the wand was missing. She was devastated because she couldn’t play with it as intended and without the wand the “potion” did not fizz. I contacted Walmart and because the item number was not the one for the toy she purchased (even though it was as their cashier that did it) all they could do was a report and then I would have to contact the store manager to see if they would do anything to assist. I already knew that wouldn’t happen. So I contacted Moose Toys customer service via email and explained the situation. The response was very quick and they offered to replace the item or send one similar. Amazing is the best way to describe it! Thank you Moose toys for showing my granddaughter that there is still kindness left in the world, for your stellar customer service and for helping a very disappointed 9 year old have a very happy New Year!

Absolutely brilliant customer service. Had an issue with christmas gift, and getting sent replacement straight away. My 7 year old daughter will be over the moon :) thank you moose toys

Got Mr beast toys for Christmas for both my kids. One of them immediately broke after doing the experiment. Emailed moose toys with photos recpits and batch numbers and they are taking care of us. My son can't wait to get his replacement. Thanks moose toys

We gifted my daughter a Magic Mixie Ball for Christmas - but it came broken/damaged/leaking water. So many tears. I contacted customer service and they IMMEDIATELY offered to help. What a fantastic customer service experience. Now we're waiting for the replacement toy to arrive :)

We received a product as a gift that didn’t work (no receipt) so I emailed them hoping they could help. We have been going back and forth for a few weeks, with them needing different videos or batch codes with everything they need being sent. Then someone new randomly comes in the chat asking for all of the same things we had already sent. It’s been terrible. They give you the run around just hoping you run out of steam and forget about it. Because of what a pain it’s been I won’t purchase Moose Toys brand items and will return any my kids get just to avoid the trouble.

Purchased a toy from this company meant to have free refills. Emailed company unhelpful poor service.

They say more smiles, less waste well how about when a kid gets gifted one of their $60 toys and that said toy doesn't work so this particular kid has autism and doesn't understand why it won't work and has a meltdown. So customer service gets contacted only to be told oh well nothing can be done without a receipt. So not only can it not be taken back to the store but since it was a gift and there is no receipt it's just oh well deal with it. What a joke I do not recommend this company or their toys based on that crummy policy. Your toys should be able to be played with straight out of the box and you need to have better customer service. 0/10 recommend not only do I now have a unhappy kid with a useless Christmas gift, it is now a waste because it needs to be thrown out.

I sincerely hope that whoever decided that ‘mystery box’ toys were a good idea has a truly miserable existence, and lives knowing that their children should be embarrassed to be related to them.

How any company can create a toy that advertises “oo which one will you get?”, then doesn’t even include a toy inside is beyond me. Where is the ethics? How does some spineless executive sleep at night knowing that they’re making a few extra pennies off the back of disappointed children? Absolutely shameless, deplorable, and I sincerely hope this entire company goes bankrupt.

Do NOT buy the Bluey ‘mystery box’ house toy, you too might have a disappointed 3 year old that doesn’t understand why there’s no Bluey in her toy. Thanks a whole bunch you utter spineless rodents.

My daughter recently brought a Magic Mixie with her birthday money. We followed the instructions but the final step did not work - the eyes went glittery but did not change colour.

I emailed the company - not really expecting much to come from it - but they were really quick to reply and super helpful. They offered to send out a replacement which came today and now I have a very happy daughter who has added another mixie to her collection!
Keep up the excellent customer service!

Excellent customer service via email. We have about 20 Akedo warriors. My kids love them. One time, one of ours broke just 24 hours after we opened the package. I emailed the company and they responded promptly and were very kind and courteous. They said it was unusual but they did have spare inventory to ship me another one - awesome service!

I refused to spend money with Moose Toys, products never work (Magic Mixie, etc.) our Daughter got another magic pixie this year, surprise surprise, didn’t work again. Dont waste your money on their products

I can't praise the moose toys customer service enough. The lady that helped me went above and beyond to help me. Their service exceeded my expectations and now I will have a very very happy grandson at Christmas. Thankyou so much for all your efforts in sorting my bottle dilemma out. Kind regards Debbie

They have the absolute best customer service. I was amazed with their responses, service, and friendliness. Their products are stellar as well. The kids absolutely love XOX kweenies, magic mixies, etc. Thank you so much!

The unbelievably generous and kind team at Moosetoys went above and beyond to make my little boy the happiest kid in the world.
I will forever be in thier debt for making me a hero to my son.
Thank you Moose team. You're amazing and I will tell everyone I know.

Moose Toys were so kind and so understanding, they offered to send a replacement part free of charge and at a reduced shipping rate. Wow, I cannot say enough about how unexpected and amazing that is! Customer service at this level is RARE and I am so thankful and in awe.

What happened was, my daughter received the crystal ball Magic Mixie for Christmas and unfortunately the wand went missing which is required to "cast spells" and reveal the mixie properly. I was worried I'd receive the same answer I have gotten in the past from other toy companies where I was either out of luck or had to pay more than you'd expect for the part as well as the crazy shipping prices we have here in Canada. Not so with Moose! They also included some free refills on the fog solution! Thank you so much!

This is the first time I have had the need to contact Moosetoys Customer Service.
I found their response to my query/request very prompt, courteous and professional. In the modern day where good customer service has been in decline I found Moosetoys to be a breasth of fresh air.
Based on my need they appeared to have gone above and beyond and I now just await the arrival of my promised replacement parts.
Thank you and well done to all concerned.

I have been a fan of Moose Toys for a while now, dating back to when Series 2 of Akedo came out (Series 6 is the latest series as I write this). I have never had a negative experience from them.
This is, quite simply, a customer service team that attempts to provide answers & solve problems within the guidelines they are given. It should be understood that they prob don’t have complete freedom to leak information about new & upcoming toys or cartoon episodes (if any). But they are always extremely helpful with everything that they are able to tell me.
I’m always happy with the info they provide, even if it’s not a lot, & I’ve contacted them dozens of times.
I will not hesitate at all to contact them in the future. They might know me by now!

We have multiple Moose Toys products, something I realized after reaching out for a replacement Magic Mixie cauldron wand I thought was lost. Our girls love their cauldron and the two Cookeez Makery ovens that they received as presents over the holidays. The customer service team was really helpful!

Wife and I purchased a Bluey Ultimate playset for my daughter as a Santa gift. Upon opening it on Xmas Day it was apparent that part of the slide was missing. I contacted Moose toys to request a replacement part but was strangely told that they dont have spare parts. Instead they sent me Blueys Unipony ride playset. I contacted them to state that it wasnt what I asked them to send me. I then sent a message to a different Moose Toy email address and conversed with a very helpful person called Charlie who sorted me out with a new toy slide for my daughter. Thats fantastic customer service and we really appreciate his/her help.

Got a Mixie Pixling for a Christmas present. Cylinder was already leaking even before opened. Would not change to clear stayed blue and was messy. Must have been either a bad product or damaged. Definitely not worth the money and definitely dangerous for any child because it was burning the child's hands when it leaked on them. This product is crap and dangerous and should be pulled from the shelves.