Seemed good price for the benefits if have to claim. Application easy and documents available promptly. I haven't yet claimed (and hope I don't have to) so I CANNOT comment on the claim procedure, e... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
Connected to the More Than website through Compare The Market. Questions to be answered were clear and precise and easy to follow. Very competitive price offering good insurance coverage that met my r... See more
Good experience on phone with Ellie,after trying to set up new pet insurance on line which crashed. She took me through all options,to make sure I got cover I needed. Competitive prices and excess fee... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
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Still in limbo
Still in limbo. I was trying to get new insurance for a dog we are adopting from 8 Th August. I do not have details of Pet Policy number. Have printed off some of the policy ,42 pages so far. I would like to have had the policy number earlier. You have all my bank details and I have noti g
February 23, 2026
Reply from morethan.com
Hello Ian.
Thank you for your feedback and I'm sorry for the trouble you've had.
To help get this resolved as quickly as possible, I’ve passed your details on to the relevant team, who will be able to locate your policy information and get in touch with you directly. They’ll be able to provide the policy number and assist with anything else you need.
Thank you for your patience, and I hope this is sorted for you very soon. - Courtney
I took out a pet insurance policy for a…
I took out a pet insurance policy for a dog, but due to no fault of his own the owner decided to keep him, I cancelled the next day and I received an email from More Than to say that my policy was cancelled, peace of mind really. 👍
February 14, 2026
Avoid and look around. Not helpful
Avoid MoreThan and their underwriters (Admiral) like the "plague". Absolutely useless with claims, can't get different conditions right and less than an hour after my cat was put to sleep I had an email asking for more details. They're damn lucky I can't use phones (I'm deaf). If (and it's a BIG if) I get anymore pets I'd rather be without insurance if Morethan was the only option
*UPDATE*....no thanks Alex. Took you guys 7 weeks to sort out a complaint and as usual it was totally useless
February 22, 2026
Unprompted review
Reply from morethan.com
Hello Barbara,
We're very sorry to hear about the difficulties you experienced with your claim and the timing of our request.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com, so we can review what happened. We appreciate you bringing this to our attention
Alex
We have received no confirmatory email
February 20, 2026
Reply from morethan.com
Hello, Thank you for your review. I’m sorry to hear that you haven’t received a confirmation email. This isn’t the experience we want for our customers. I have requested for your documents to be resent to you. Thank you for taking the time to leave us a review, we take all feedback on board.
Thanks,
Kate.
Quick and easy
February 18, 2026
Great value pet insurance
Great value for money on insuring my pets and the extra discount for multi pet insurance saved us nearly £60. Highly recommend this company.
February 9, 2026
Great friendly service
Jake was very helpful and thorough taking me through the renewal process.
February 9, 2026
Great service
February 16, 2026
Avoid avoid avoid
We had our beloved dog put to sleep at just three years old due to a neurological condition. He would have episodes where he was confused, disoriented, and completely unaware of his surroundings and therefore, being completely terrified, was acting aggressively.
I submitted a claim with More Than who quickly declined my claim as ‘behavioural aggression’. Despite a letter from our vet quite clearly stating that this was not a behavioural issue, and was neurological. Being neurological, and with no tests possible, our vet made their diagnosis based on my dogs symptoms. Again, this was stated in their letter to More Than.
More Than say there is not enough evidence and stand by their decline as ‘behavioural aggression’. More Than have no evidence of a behavioural issue and have so little knowledge about pets and their health, are just making assumptions so they don’t have to pay. Further, not one member of staff I spoke to showed any ounce of compassion or empathy during this heartbreaking time.
My dog was three years old. A happy and healthy family dog whose health declined very quickly. A dog who had never been aggressive in his life before something in his brain went wrong. All I want is justice for him, and the support from my insurance company who I pay hundreds of pounds to every year.
I have now taken this further with the Ombudsman. Please please avoid this insurance company at all costs
February 15, 2026
Unprompted review
Reply from morethan.com
Hello Emily,
We're truly sorry to hear about the loss of your dog and the difficulties you've experienced with your claim. We recognize the distress this situation has caused, especially given your dog's young age and the circumstances surrounding their condition. We appreciate you bringing this to our attention.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
Cover is what I wanted
Cover is what I wanted
Hopefully I do not have to use the policy
February 7, 2026
Increase dog premiums by 52%
Have been with More than for 4years.
Whats clear is that they do not reward long term customers and know that we have no choice but to stay with them after our dog was diagnosed with a heart murmur.
Increasing our premiums by 52% is disgusting and pure greed from a big company knowing that we are stuck with them and clearly because there now Admiral.
Would I recommend them? No I would avoid them.
February 12, 2026
Unprompted review
Reply from morethan.com
Hello Ben.
Thank you for your review. We completely understand how difficult it must be when a pet develops a long‑term condition, and the last thing we want is for you to feel unsupported during that time. I’m very sorry that the increase in your premium has left you feeling that loyalty isn’t recognised, I appreciate how frustrating and disappointing this must have been.
If you’d like us to look into your policy in more detail and provide clarity around your renewal, we’d be more than happy to help. Please feel free to email us your policy details so we can pass this on to the relevant team to contact you.
reviewfeedbacksupport@pet.morethan.com
Thanks,
Courtney
Professional and very polite
Professional and very polite. All my changes dealt with asap
February 11, 2026
Done it a flash not too many questions.
Done it a flash not too many questions.
Easy to understand
February 1, 2026
Avoid them like the plague.
Avoid them like the plague , I have been with 'More Than' for roughly 10 years all was great till admiral took over , premium instantly went up , I had to constantly chase claims up myself as my vets were beginning to ask me to cover the costs & holding me liable after having to wait so long for a response.
Then I was charged two excesses and two co insurances as my claim apparently straddled the takeover period to admiral etc etc, in the end they managed to wangle out of giving me approx £400 on my claim !(lets face it the money they make must be phenomenal)
Absolutely terrible service ...if my dog wasn't so old and poorly I would leave them today , but unfortunately no where else will take us on now with his health being what it is , which I understand completely, but I'll never use them again - BE warned ⚠️ 😔
August 14, 2025
Unprompted review
Reply from morethan.com
Hello Jenny,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you've faced with your premiums, claims, and the changes following the transition.
We’d really like to look into your claim and see what’s going on. When you get a moment, please send your full name and claim reference number to the email below, and one of our claims team members will be in touch to help you further.
Alex
ReviewFeedbackSupport@pet.morethan.com
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