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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times to queries and issues. However, some customers were dissatisfied with the lack of communication and feedback after applying for roles. A few other people also felt that certain interactions were unprofessional or unhelpful, with some mentioning issues regarding responsiveness and clarity from specific agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, support, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism and helpfulness... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently report quick responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Started work through Morsons late last year and the team at marine trades were very helpful in guiding me through the initial stages of my contract. The communication from Inayat Valley throughout... See more

Company replied

Rated 5 out of 5 stars

Got made redundant and heard about some temporary roles with Morsons. Called up and spoke to Jordan who instantly recognised my potential and set up interviews. Never let down with payroll like a lot... See more

Company replied

Rated 5 out of 5 stars

I have worked for Morson in some guise for over 10 years. I started as a contractor for Morson Technical Services, and now I’m a Manager working for Morson Edge. The company is well grounded, fair and... See more

Company replied

Rated 5 out of 5 stars

From start to finish of the recruitment process all communication and services have been absolutely excellent. Morsons reached out to me after finding my cv on indeed and have been great all the way... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

Four specialist units. One ecosystem built to power progress. Morson’s four global strategic business units – Morson Praxis, Morson Edge, Morson Vital, and Morson Nexus – provide silo-free access to consultancy, talent and training. Our rare line of sight across organisations, project lifecycles, industries and global markets means we offer solutions others simply can’t. We apply, supply, deploy and connect skills, to solve productivity problems for the worlds changemakers. Where others supply parts, Morson delivers the whole machine. We’re the only organisation of our size and scale with four integrated capabilities that span the entire talent lifecycle. Together we can address the full spectrum of workforce challenges that affect productivity, risk, and growth.


Contact info

4.2

Great

TrustScore 4 out of 5

925 reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Login system user friendly

Login system user friendly. Recruitment staff sympathetic to any of your problems, efficient at sorting problems and helpful with how to use the system. Video demos on using their payroll system and timesheets was particularlly useful. An easy, comfortable, and friendly system to use.

April 6, 2021
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Rated 4 out of 5 stars

Very friendly

Very friendly, very helpful only comment is they had difficulty working outside the box. Not all clients within a group conform to the norm and they need to understand this, investigate and learn flexibility.

April 6, 2021
Rated 5 out of 5 stars

Morson Group

All interactions with Morson have been friendly, helpful and efficient.
They have made the process seamless.

April 6, 2021
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Rated 5 out of 5 stars

First experience using a recruitment…

First experience using a recruitment agency. Recruitment consultant was very helpful and kept me up to date with the progress of job that I had applied. Since being offered job I have had a few questions which have been replied via email with quick response.
Overall experience very professional

April 6, 2021
Rated 1 out of 5 stars

This is the worst agency I’ve had the…

This is the worst agency I’ve had the misfortune of working through. Incompetent staff, wages are never right or paid on time and no one is honest with you avoid like the plague. I left a great role because I couldn’t put up with the c rap every week.

March 31, 2021
Unprompted review
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Rated 1 out of 5 stars

Highly unprofessional and amateurish

Highly unprofessional and amateurish. Having contracted for almost 35 years this is without doubt the worst agency I have had the misfortune to have encountered. Del Boy had international on the side of his van too.....

March 30, 2021
Rated 5 out of 5 stars

Professionals for Professionals

As a professional software engineer, I only want to hear about vacancies that match my skills and financial expectations. My experience of Morson Group is that they put the effort in before they call or email with details of a position they think will be of interest. That gets instant credibility with me.

March 23, 2021
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Rated 4 out of 5 stars

Good experience

Good experience, a short period of no contact that left a little apprehension, but all good in the end - thank you for the provided opportunity

March 23, 2021
Rated 5 out of 5 stars

Helpful

I am new to agency work so I didn’t know what to expect but a couple of phone calls from Samantha Clinch soon ha me up and running
Samantha was more than helpful nothing was a bother to her
Thank you Samantha

March 23, 2021

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