Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and... See more
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Review summary
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Reviews shaping this summary
Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was... See more
Company replied
We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more
Company replied
Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Insurance Broker
- Life Insurance Agency
- Property Investment
Written by the company
Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,
Free Initial Consultation
Written by the company
- We won't charge to help you understand your options
- Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.
Contact info
BN3 5SF, Brighton, Hove & Woking, United Kingdom
- 01273329509
- hello@mortgage-medics.com
- www.mortgage-medics.com
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Engaging Gemma was the best decision we…
Engaging Gemma was the best decision we made when deciding we wanted to purchase our first home.
From the get-go Gemma informed us about all the options we had. Our journey towards a new home was not the most straightforward and, throughout the whole 11 months it took us to finally find the one, she was consistently able to deliver a really high standard of support and counsel. She guided us through one too many complicated situations, from helping us after being gazumped (which we didn’t even know was a thing!) to helping us find our dream home. She is an exceptional professional who has the ability to make the complicated easy to understand.
Gemma and Toby were also extremely proactive, and would give us some updates regarding better mortgage rates that they had proactively applied for.
Throughout this very stressful time we were always happy to see Gemma’s email come through as we knew her name pop up meant good news! We cannot thank Gemma and Toby enough for their support and words cannot explain how much they have done for us.
June 1, 2026
Unprompted review
Great Support for First-Time Buyers
Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and kept us informed throughout. All round they provided a great service, we would highly recommend this company!
July 15, 2026
Unprompted review
Reply from Mortgage Medics
Hi Jamie
Thank you so much for taking the time to leave us a review!
Navigating the market as first-time buyers can feel a bit overwhelming, so I’m really pleased to hear how available and informative Andrea and Will were for you both.
Congratulations on buying your first home, and thank you for recommending Mortgage Medics. We wish you all the very best and look forward to looking after you again in the future.
Sam Murphy - Managing Director
Straightforward process
Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was fully aware of how my application was proceeding.
August 13, 2026
Reply from Mortgage Medics
Hi Rachel
Thank you so much for the review!
Remortgaging can feel like a chore, so I’m delighted to hear that Ella kept everything clear, transparent, and hassle-free for you. Clear options and regular updates make all the difference.
Thanks again for choosing Mortgage Medics, and all the best!
Sam Murphy - Managing Director
Excellent and reliable advisors
Personable, timely and very helpful advice from Gareth. Mortgage medics are prompt, offering tailored and trusted advice to suit our needs. What stood out for me were reliability, quick turnaround times, care and helpful advice that quickened the decision making process. They even offer financial planning advisory services and Leo was great.
May 6, 2026
Reply from Mortgage Medics
Hi Bilwa
Thank you so much for taking the time to share such a detailed review!
I’m delighted to hear how well Gareth and Leo looked after you. Tailored advice, quick turnarounds, and genuine care are at the core of what we aim to deliver across both our mortgage and financial planning services, so it's brilliant to know we hit the mark. I’ll be sure to pass your kind feedback on to them both.
Thank you again for trusting Mortgage Medics—we look forward to working with you again in the future!
Sam Murphy - Managing Director
Safe Hands
Will was friendly and timely with his communication. It was my first time remortgaging and I felt reassured by his level of knowledge, experience and the information I received. Andrea also supported us and I was surprised to receive an improved mortgage rate even as our application progressed. Mortgage Medics in my experience try the best for their customers.
We will return.
August 12, 2026
Unprompted review
Reply from Mortgage Medics
Hi Tommy
Thank you so much for the fantastic review!
First-time remortgaging can feel a bit uncertain, so I’m thrilled that Will and Andrea gave you total reassurance every step of the way. Finding you a better rate mid-application is a great example of the standard we hold ourselves to.
Thank you for trusting Mortgage Medics—we look forward to welcoming you back in the future!
Sam Murphy - Managing Director
A big thanks to Will at Mortgage Medics…
A big thanks to Will at Mortgage Medics - he was so helpful and responsive and made everything really straightforward. Will definitely use again!
August 11, 2026
Unprompted review
Reply from Mortgage Medics
H Hermione
Thank you so much for the review!
I’m thrilled to hear that Will made everything so straightforward and responsive for you—I’ll be sure to pass your thanks along to him.
We really appreciate your trust in Mortgage Medics and look forward to working with you again next time!
Sam Murphy - Managing Director
From the very start
From the very start, we felt cared for, that our dream of a new home mattered to Mortgage Medics also.
Communication & clear information was always offered.
We are very happy with the service we had & would thoroughly recommend Mortgage Medics.
August 5, 2026
Reply from Mortgage Medics
Hi Jo
Thank you so much for taking the time to share such a lovely review!
Hearing that you felt so genuinely cared for throughout your journey truly means the world to our team. Helping clients reach their dream home is the best part of what we do, so I’m thrilled we could make the process smooth and clear for you.
Thank you for choosing Mortgage Medics and for your recommendation—we wish you all the very best in your new home!
Sam Murphy - Managing Director
Mortgage Medics have arranged 5…
Mortgage Medics have arranged 5 mortgages for me over many years. They’re efficient, knowledgeable, professional and accessible. I highly recommend them.
August 5, 2026
Reply from Mortgage Medics
Hi Sarah,
Thank you so much for the fantastic review!
Arranging five mortgages with us over the years is the ultimate compliment, and we are truly grateful for your continued loyalty. I’m delighted to hear we’ve consistently delivered the high standard of service you expect.
Thanks again for your trust in us—we look forward to helping you with number six whenever you're ready!
Sam Murphy - Managing Director
Ella was really helpful navigating our…
Ella was really helpful navigating our first purchase. We did not once have to worry about our mortgage as she sorted everything for us. Great service and value for money, would definitely recommend.
July 24, 2026
Unprompted review
Reply from Mortgage Medics
Hi Harry
Thank you so much for the great review!
Buying your first home is a huge milestone, so I’m delighted to hear that Ella took all the worry off your shoulders and made the process so seamless.
All the best in your New Home and we look forward to working with you again in the future.
Sam Murphy - Managing Director
Terrific service from william
July 15, 2026
Unprompted review
Reply from Mortgage Medics
Hi Jainath
Thank you so much for the review!
I’m thrilled to hear William looked after you so well.
Thanks again, and all the best!
Sam Murphy - Managing Director
I had a great experience working with…Mortgage Medics
I had a great experience working with my mortgage adviser Gemma, she was professional, knowledgeable, and always available to answer my questions. She explained everything clearly, kept me informed throughout the process, and made what could have been a stressful experience much easier. I really appreciated their patience, support, and dedication to finding the best mortgage for my needs. I would highly recommend Mortgageto Medics anyone looking for a reliable and trustworthy mortgage adviser.I would also really like to say—even though my English isn't perfect—that Gemma did everything she could to help me understand the home-buying process; I also worked with Toby, and although it was for a short time, his work was helpful too.Thank you .SK.
July 15, 2026
Reply from Mortgage Medics
Hi Rekasilvana
Thank you so much for taking the time to share such a detailed review!
I’m so pleased to hear that Gemma made the process clear, stress-free, and easy to understand every step of the way. Helping our clients feel confident and fully supported—no matter how complex the process might seem—is so important to us.
I’m also glad Toby could lend a helpful hand along the way! I’ll be sure to pass your kind words on to both Gemma and Toby—they will be delighted to read them.
Thank you for choosing Mortgage to Medics and for recommending us. We wish you all the very best in your new home!
Sam Murphy - Managing Director
We had good experience with William and…
We had good experience with William and Andrea. They were organised and everything was completed in a timely manner. Thank you.
July 2, 2026
Unprompted review
Reply from Mortgage Medics
Hi Simmi
Thank you for taking the time to leave us a review!
I’m really pleased to hear that William and Andrea made the process so smooth, organized, and efficient for you. I’ll make sure to pass your thanks along to both of them.
Thank you again for choosing us, and all the best!
Sam Murphy - Managing Director
Highly recommended
Ella is fantastic! She’s kept me updated at all times, and given me advice that I wouldn’t have known otherwise. I’m very happy with the service. I will be recommending Ella to friends and family.
June 29, 2026
Reply from Mortgage Medics
Hi Carlie
Thank you so much for the fantastic feedback!
Clear advice and great communication are so important, so I’m thrilled Ella took such good care of you. I’ll be sure to pass your kind words on to her.
We really appreciate the recommendations to your friends and family—it means a lot to us.
Sam Murphy - Managing Director
I cannot recommend Ella Truck highly…
I cannot recommend Ella Truck highly enough. From the very beginning of my mortgage journey, Ella has been incredibly professional, patient, and supportive.
I sent her so many different houses to look at and probably confused her with all the different but she was always patient, understanding, and ready to help. She never made me feel like I was asking too many questions and always took the time to explain everything clearly.
Ella submitted my mortgage application on 2nd July. Thanks to her knowledge, preparation, and attention to detail, my mortgage was approved on 7th July. She guided me through every step of the process and made what could have been a very stressful experience feel much easier.
I am truly grateful for Ella's dedication, professionalism, and the effort she put into helping me achieve this important step towards buying my home.
Thank you, Ella, for going above and beyond. I would highly recommend you to anyone looking for a mortgage broker who genuinely cares about her clients.
July 7, 2026
Reply from Mortgage Medics
Hi Mr Roman
Thank you for taking the time to leave such a thoughtful review.
Securing a mortgage can feel daunting, so I’m really pleased to hear how supported you felt throughout the process. Exploring different property options is a completely normal part of the journey, and I’m glad Ella’s patience and clarity helped make things straightforward for you. Getting an approval turned around in just five days is a fantastic outcome and a real credit to her preparation.
We are very proud to have Ella on our team, and I will make sure your kind feedback is passed on to her.
Sam Murphy - Managing Director
Remortgage deal
We had a great experience working with Will at Mortgage Medics. He was incredibly helpful from start to finish, Will updated us as mortgage rates changed so we could secure the best possible deal. It was a great experience and we would not hesitate to recommend Will to any of our family and friends.
June 1, 2026
Unprompted review
Reply from Mortgage Medics
Hi Loretta
Thank you so much for your wonderful review. We're delighted to hear that you had such a positive experience working with Will.
Keeping our clients informed as the market changes is something we take great pride in, so it's fantastic to know that Will's proactive approach helped you secure the best possible mortgage deal.
Thank you for your recommendation—it really does mean a lot to us. We wish you all the very best and look forward to working with you in the future.
Sam Murphy - Managing Director
Jon Bloomfield is excellent
Jon Bloomfield is excellent. He shows true care and attention and really listens. Highly recommend, very trustworthy.
July 2, 2026
Unprompted review
Reply from Mortgage Medics
Hi Lesley
Thank you for the excellent review!
I’m glad to hear that Jon provided such attentive, caring, and trustworthy service. Really listening to our clients is exactly what we aim for. We appreciate you taking the time to highly recommend him and we look forward to working with you again in the future.
Sam Murphy - Managing Director
I had an incredibly complicated case
I had an incredibly complicated case, and several agents had previously told me that it simply wasn't possible at the time. However, this team made it happen. They prepared all the necessary documents, submitted my application at exactly the right time, and guided me through the entire process. I'm extremely grateful for their professionalism and support. I highly recommend them.
June 1, 2026
Unprompted review
Reply from Mortgage Medics
Hi Dmytro
Thank you so much for taking the time to share this. I am absolutely delighted that the team was able to step in and make things happen for you, especially after you were told it wasn't possible.
We pride ourselves on handling complex cases, so knowing the team got your timing right, sorted the paperwork, and kept you well-guided is exactly what we aim for.
We really appreciate your gratitude and your high recommendation!
Sam Murphy - Managing Director
Jon Bloomfield - Christine & Kyle
Jon had been helping me Christine for some time on my own advising what is the best and where to go I eventually decided to purchase my first home with my partner, and John helped us right to the end even on day of handover when they held the keys because the seller wasn’t picking up! But I can’t fault Jon and would recommend him to anyway amazing guy not just built a relationship but friendship great man, will go to the ends of the weather to help you get where you need to be!
April 27, 2026
Unprompted review
Reply from Mortgage Medics
Hi Christine
Thank you for the fantastic review!
I’m delighted to hear how much Jon helped you and your partner secure your first home. Handover day can be incredibly stressful, so I'm glad he was right there with you until the very end to get those keys sorted.
Jon always goes the extra mile, and it's wonderful to hear you built such a great relationship with him. Thank you for the high recommendation, and enjoy your new home!
Sam Murphy - Managing Director
Gareth and Toby at Mortgage Medics are…
Gareth and Toby at Mortgage Medics are truly exceptional. We simply wouldn’t have been able to purchase, extensively renovate, and continue to enjoy our beautiful home without their outstanding support, diligence, and professionalism.
Their expertise and commitment made what could have been a very stressful process feel manageable and reassuring at every stage.
I wouldn’t hesitate to recommend them to anyone considering buying, remortgaging, or renovating a property.
April 5, 2026
Unprompted review
Reply from Mortgage Medics
Hi Lula
Thank you so much for the exceptional review!
I’m absolutely delighted to hear that Gareth and Toby provided the expert support and diligence needed to help you purchase, extensively renovate, and enjoy your beautiful home. Property projects like that can be a major undertaking, so knowing they made the process feel manageable and reassuring at every stage is exactly what we aim for.
We really appreciate your high recommendation across buying, remortgaging, and renovating. Enjoy your home, and thank you again!
Sam Murphy - Managing Director
Ella was great
Ella was great! From start to finish of flat sale we were in contact and Ella was responsive and helpful throughout the process, Ella made finding the right mortgage stress free. Thanks to Andrea too for the support throughout the process!
June 22, 2026
Reply from Mortgage Medics
Hi Chiara
Thank you for your lovely review.
We're delighted to hear that Ella was able to make finding the right mortgage a stress-free experience and that she kept you informed and supported throughout your flat sale. We're also pleased Andrea was able to help along the way.
We'll be sure to pass on your kind comments to both Ella and Andrea. Wishing you all the best in your new home!
Sam Murphy - Managing Director
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