Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was... See more
Company replied
We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more
Company replied
Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Insurance Broker
- Life Insurance Agency
- Property Investment
Written by the company
Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,
Free Initial Consultation
Written by the company
- We won't charge to help you understand your options
- Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.
Contact info
BN3 5SF, Brighton, Hove & Woking, United Kingdom
- 01273329509
- hello@mortgage-medics.com
- www.mortgage-medics.com
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Great service
Great service, have used them twice now. The staff have been really helpful and knowledgeable, have been quick to respond and the mortgage service is good value for money. Would recommend them.
June 2, 2026
Reply from Mortgage Medics
Hi Mitzi
Thank you for the great review! I’m glad to hear you've had such a consistently positive experience using us twice now.
Knowing that the team was helpful, knowledgeable, and quick to respond—while providing good value—is exactly what we aim for. We really appreciate your loyalty and your recommendation!
Sam Murphy - Managing Director
I would like to share how my mortgage…
I would like to share how my mortgage advisor, Gareth Jones.Gareth provided invaluable guidance throughout the mortgage process, ensuring that I understood each step and felt confident in my decisions.Recently widowed I was dealing with grief , and his expertise made what could have been a stressful experience much smoother.
Thanks to Gareth’s assistance, I am very grateful for his dedication and professionalism.
June 15, 2026
Unprompted review
Reply from Mortgage Medics
Hi Gillian
Thank you for your kind feedback.
We're so pleased to hear that Gareth was able to support you through the mortgage process during such a difficult time. Providing clear guidance and reassurance is something he is passionate about, and we're delighted that he helped make the experience smoother for you.
We wish you all the best fir the future.
Sam Murphy - Managing Director
They were extremely helpful
June 8, 2026
Reply from Mortgage Medics
Hi Teresa
Thank you for taking the time to leave a review, we're glad we could be so helpful.
We look forward to helping you again in the future!
Sam Murphy - Managing Director
Excellent service
We have used Mortgage Medics to mortgage and re-mortgage, and the service has been brilliant. William was really helpful and patient with our rubbish admin skills, and got us a great rate every time. Would definitely recommend! Excellent company.
June 1, 2026
Unprompted review
Reply from Mortgage Medics
Hi Holly
Thank you for the excellent review! I’m glad to hear you've received brilliant service across both your mortgages and remortgages.
William is great at guiding clients through the paperwork, so I'm glad his patience helped keep things smooth while securing those great rates.
We really appreciate your loyalty and your high recommendation!
Sam Murphy - Managing Director
Gareth is one legend of a mortgage…
Gareth is one legend of a mortgage broker! He’s been my adviser since I bought my first property in 2018 and has helped through every query I’ve sent, looking at all options and getting the best deal for me. My selling over the years hasn’t been an easy process, especially my move this year but Gareth has been the supportive throughout it! Thanks again!
May 26, 2026
Unprompted review
Reply from Mortgage Medics
Hi Alex
Thank you so much for the fantastic review!
It is brilliant to hear that Gareth has been by your side since your very first property back in 2018. We know that moving home can throw up plenty of challenges—especially with your move this year—so I’m delighted that Gareth was able to explore all options, secure the best deal, and provide the steady support you needed to get across the finish line.
We truly appreciate your loyalty and trust in Mortgage Medics over the last eight years. Thanks again, and best of luck with your new home!
Sam Murphy - Managing Director
Gemma was incredibly helpful throughout…
Gemma was incredibly helpful throughout the remortgage process, and was always happy to provide advice on anything we weren't sure about.
Highly recommended!
June 8, 2026
Unprompted review
Reply from Mortgage Medics
Hi Anthony
Thank you for the great review! I’m so pleased to hear that Gemma was incredibly helpful and always on hand to clear up anything you weren't sure about during the remortgage process.
We really appreciate your high recommendation and look forward to working with you again in the future
Sam Murphy - Managing Director
Fantastic support
Gemma and the mortgage Medics team are fantastic.
Having a team of experts in your corner is such a good feeling. Gemma has definitely saved us money with her fantastic knowledge. I highly recommend.
February 5, 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the fantastic review! I’m so pleased to hear that Gemma was able to use her knowledge to save you money.
Knowing that you felt like you had a team of experts in your corner is exactly what we aim for. We really appreciate your high recommendation!
Sam Murphy - Managing Director
Gemma is an absolute gem — could not recommend her more!
As first time buyers, my husband and I were completely new to the whole process of buying a home and honestly didn’t know where to start. Gemma came highly recommended to us through family — my brother-in-law and his wife had used her when they bought their home a year ago and couldn’t speak highly enough of her. Now we know exactly why!
From the very beginning Gemma was an absolute superstar. She was always on the ball, incredibly knowledgeable and explained everything in a way that made sense to us without ever making us feel silly for asking questions.
No matter how many times we reached out she was always there — patient, kind and genuinely invested in helping us get to where we needed to be. There were moments throughout the process where things felt overwhelming but Gemma’s guidance and reassurance kept us going.
We genuinely don’t think we would have got this far without her. She is a true gem — and that’s not just a pun! If you are a first time buyer looking for someone who will go above and beyond for you every single step of the way look no further.
Thank you Gemma — we are now proud homeowners and you played a huge part in making that happen! 🏡
April 17, 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for this wonderful review! I’m absolutely thrilled to hear that Gemma made your first home-buying experience so smooth and manageable.
We love helping family recommendations, and knowing that Gemma's patience, guidance, and knowledge kept you reassured through the overwhelming moments is exactly what we aim for. There truly are no silly questions when it comes to buying your first home!
Congratulations to you both on becoming homeowners—enjoy your new house, and thank you again for the fantastic recommendation!
Sam Murphy - Managing Director
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I can't recommend Mortgage Medics highly enough. The whole process was smooth, professional, and stress-free from start to finish. A special thank you to Gemma, who has been absolutely amazing throughout – always responsive, knowledgeable, and happy to answer any questions anytime!.... Her support and guidance made a huge difference. Thank you for helping us secure the best deal on our mortgage! ❤️
February 28, 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for the wonderful review! I’m absolutely delighted to hear that Gemma made your experience so smooth and stress-free.
Knowing that her responsiveness, knowledge, and support made a huge difference in securing the best deal for you is exactly what we aim for. We really appreciate your high recommendation and kind words.
Congratulations on your mortgage, and we wish you all the very best!
Sam Murphy - Managing Director
Harvey did a fantastic job working for…
Harvey did a fantastic job working for us.
June 3, 2026
Unprompted review
Reply from Mortgage Medics
Hi Richard
Thank you for the fantastic feedback! I’m glad to hear that Harvey did such a great job for you.
We really appreciate you taking the time to leave a review and look forward to working with you again.
Sam Murphy - Managing Director
5 star, highly recommend Mortgage Medics
We honestly can't thank Gemma and Toby enough for everything they did for us. Our mortgage situation wasn't the most straightforward, and at times the whole moving process felt quite overwhelming, but they were there to support us every step of the way.
From the very beginning, they were approachable, reassuring, and always willing to go the extra mile to help. No question was ever too much trouble, and they took the time to explain everything clearly, making sure we understood our options and felt comfortable with each decision. They kept us updated throughout, chased things up when needed, and worked incredibly hard behind the scenes to make everything happen. Their support turned what could have been a very stressful experience into one that felt much more manageable.
We are so grateful for all their hard work, dedication, and patience. Thanks to them, we were able to move into our new home with far less stress and worry than we expected. We wouldn't hesitate to recommend them to anyone looking for mortgage advice and support Gemma and Toby were absolutely fantastic.
June 3, 2026
Unprompted review
Reply from Mortgage Medics
Hi Catherine
Thank you so much for taking the time to share this. I am absolutely delighted to hear that Gemma and Toby were able to guide you through a complex situation and take the stress out of your move.
We know how overwhelming the moving process can get, so hearing that they were always on hand to reassure you, answer your questions, and work hard behind the scenes is exactly what we like to hear.
We really appreciate your kind words and your recommendation. Congratulations on your new home, and we wish you all the very best!
Sam Murphy - Managing Director
Outstanding service
Absolutely outstanding service from Gareth at Mortgage Medics. From start to finish, he made our remortgage and life cover process incredibly straightforward. Gareth is thorough, patient, and genuinely committed to finding the right solutions for his clients. His communication was clear, timely, and reassuring throughout. We couldn’t be happier with the outcome and would strongly recommend Gareth to anyone needing expert financial guidance.
May 15, 2026
Unprompted review
Reply from Mortgage Medics
Hi Monika,
Thank you for the outstanding review. I’m pleased to hear that Gareth made the remortgage and life cover process so straightforward and reassuring for you.
We always aim to be as thorough and clear as possible, so knowing you felt well-guided and are happy with the outcome is great to hear. We really appreciate your recommendation and look forward to helping you again in the future.
Sam Murphy - Managing Director
What a difference a year makes!
Last year we had an awful experience trying to remortgage with another broker and had to end up pulling the plug on the process. We decided to pause and revisit in 2026 and went with Mortgage Medics this time. Sam and Lucy rescued us from variable rate hell and we are forever grateful for the speediness, professionalism and personal touch.
June 2, 2026
Unprompted review
Reply from Mortgage Medics
Hi Stevie,
Thank you for taking the time to share your experience. I’m really glad that we could help rescue you from that variable rate and make things right for you this time around.
Coming back to the process after a difficult experience elsewhere can be daunting, so it’s great to hear you felt looked after and noticed the speed and care we put into our work.
We appreciate you choosing Mortgage Medics for your move this year, and we’re always here whenever you need us next.
Sam Murphy - Managing Director
Ella was excellent
Ella was incredibly helpful and made the whole process stress-free. Her support and professionalism were greatly appreciated, and I would highly recommend her and mortgage medics.
June 1, 2026
Reply from Mortgage Medics
Hi Andy,
Thank you for the fantastic review! I’m so pleased to hear that Ella made the whole process stress-free and provided the excellent support we aim for.
We really appreciate your recommendation and look forward to working with you again in the future!
Sam Murphy - Managing Director
Exceptional level of service.
We cannot recommend Will and Andrea at Mortgage Medics highly enough. From start to finish, they provided an exceptional level of service.
Will was always professional, knowledgeable, and incredibly responsive. He took the time to explain everything clearly and answered all of our questions promptly.
If you're looking for a mortgage broker who is trustworthy and approachable, we would wholeheartedly recommend Will and the team at Mortgage Medics. Thank you for making our mortgage journey a positive experience!
April 27, 2026
Unprompted review
Reply from Mortgage Medics
Hi Josh,
Thank you for the fantastic review. I’m pleased to hear that Will and Andrea provided such a strong level of service and made your mortgage journey a positive experience.
Knowing that you found Will knowledgeable, responsive, and trustworthy is exactly what we aim for. We really appreciate your recommendation and look forward to working with you again in the future.
Sam Murphy - Managing Director
Will in the Brighton & Hove office has…
Will in the Brighton & Hove office has been helping us with our mortgage for a year or so. Always profressional and knowledable, and stuck with me through all silly questions and changes of mind that I had. Recommended.
May 11, 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the great review! I’m so pleased to hear that Will at our Brighton & Hove office has looked after you so well over the past year.
Answering questions and adapting to changes of mind is exactly what we are here for—there are never any silly questions when it comes to mortgages.
We really appreciate your recommendation and look forward to working with you again in the future!
Sam Murphy - Managing Director
Superstar service!
We recently had our mortgage arranged through Mortgage Medics and couldn’t be happier with the service we received. From start to finish, the professionalism was outstanding.
William and Andrea were both fantastic consistently keeping us informed every step of the way and always on hand to answer any questions we had. Their communication was clear, timely, and reassuring, which made what can often be a stressful process feel smooth and manageable.
Not only were they highly professional, but they were also approachable, friendly, and genuinely supportive throughout. It really felt like they had our best interests at heart.
I would highly recommend Mortgage Medics to anyone looking for expert guidance and excellent customer service when arranging a mortgage.
April 30, 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for taking the time to share your experience. I’m absolutely delighted to hear that William and Andrea could take the stress out of the process and make everything feel so smooth and manageable for you.
Hearing that you felt genuinely supported and knew they had your best interests at heart is the biggest compliment our team could ask for. We always aim to combine expert guidance with clear, reassuring communication from start to finish.
Thank you again for the wonderful recommendation, and we wish you all the very best!
Sam Murphy - Managing Director
We stayed with our current mortgage…
We stayed with our current mortgage provider. Which is free. But we still had to pay you for the privilege.
May 15, 2026
Reply from Mortgage Medics
Hi John. Thanks for taking the time to leave a review. Feedback like this is really important to us. I’ve reviewed your file and spoken with your adviser Harvey to understand what happened with your recent remortgage review.
I can see that Harvey reviewed the whole of the market and presented you with options from your current lender as well as the best deals from other lenders. Having not had a response from you after a couple of weeks he then contacted you to let you know that lenders were increasing interest rates due to knock on effects from the conflict in the Middle East.
Due to the difference between your current lender and the best deals elsewhere being marginal, and the time pressure, you asked us to secure the deal with your current lender. Harvey spoke with you after normal working hours to confirm the product and secured this for you before it was withdrawn.
As a result, you secured a deal which will save you more than £1,200 over the next 2 years compared to the higher rate that would have applied had the deadline been missed. Rates are currently around 1% higher than the deal you secured, so acting when we did was certainly the right thing to do.
During March we saw lenders increasing rates on a daily basis and unprecedented demand to secure new deals for clients. We reached out proactively to many clients including yourself to do everything we could to avoid you missing withdrawal deadlines and ending up with a more expensive mortgage product. As a result we had to streamline our processes to manage the volume of work and I appreciate that may have made you feel as though you were being rushed into a decision.
I’m sorry if you felt rushed or if the wider context of what was happening with interest rates wasn’t clearly explained. However we were acting in your best interests at all times and Harvey clearly stated that the product could be changed or cancelled if you changed your mind and better rates became available.
I hope this summary helps you feel that the fee you paid us was worthwhile and we did more than simply retain you with your existing lender. We value your business and hope you will engage with us again when your current deal ends.
If you’d like to have a conversation about your experience please don’t hesitate to reach out to me directly on 01273878761 or sam@mortgage-medics.com
- Sam Murphy, Managing Director
Very speedy
Very speedy. Toby and Gareth always available to give us updates. Always on the look out for a better deal to help us in the long run. We are super appreciative of mortgage medics! Thank you
May 8, 2026
Reply from Mortgage Medics
Thank you so much for the lovely feedback! I’m delighted to hear that Gareth and Toby kept you well-informed and were able to secure a better deal for your long-term benefit.
We really pride ourselves on being proactive for our clients, so your appreciation means a lot to the whole team.
We look forward to looking after you again in the future.
Sam Murphy - Managing Director
Mortgage Medics are awesome
Sam, Lucy and the whole team at Mortgage Medics are so thoughtful about what I needed, and worked really hard to figure that out in the current financial climate they did some magic, and found what I needed. Its so much appreciated. Thank you folks. Highly recommend.
January 21, 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for the lovely review! I’m delighted we could work some "magic" for you and find exactly what you needed, especially in the current climate.
It means a lot to hear that you felt so well-supported by us and the rest of the team. We really appreciate the recommendation and your kind words!
Sam Murphy - Managing Director
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