Mortgage Advice Bureau Reviews 

1,263
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient and helpful, taking the time to explain complex financial processes clearly to first-time buyers. People often highlight the outstanding service, noting that knowledgeable advisors make securing a mortgage and handling insurance much less stressful and remarkably smooth from start to finish. However, some people mentioned experiencing frustrating communication delays, noting that they had to repeatedly chase advisors for updates regarding their mortgage applications. A few reviewers also reported poor experiences involving sudden staff departures or unhelpful interactions that left them feeling unsupported during critical stages.

What people talk about most

Staff

Clients share positive opinions on staff, noting that advisors are consistently helpful, professional, and go... See more

Service

Consumers find service to be positive, highlighting efficient communication and expert guidance through... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note ambiguous experiences with response_time. Many reviewers praise the rapid... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as smooth, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining thin... See more

Rated 5 out of 5 stars

This is the 3rd time I have used Mortgage Advice Bureau and they are always extremely helpful. Josh and Joanne take the time to understand what I'm looking for and present the most relevant options. I... See more

Rated 5 out of 5 stars

As a self-employed person, getting a mortgage can be stressful and complicated, but Oliver wild made the whole process so much easier. He took the time to understand my situation, explained all my opt... See more

Rated 5 out of 5 stars

I have just completed on my bungalow. Jonathon took me through the mortgage process step by step. He was kind helpful and very professional. He was also there when I had a few issues with my solic... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau offers expert mortgage advice throughout the UK from a network of over 1600 advisers with access to over 90 lenders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(1,263)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service

Approached MAB after being recommended by a friend, advisor initially really helpful and promising, listened to me, took advice from a senior colleague and got back to me. Asked for documents to be uploaded and he would go away and get back to me within a few days. Documents all uploaded with all my personal details on. Advisor failed to get back in touch with me… despite multiple calls and emails I am yet to hear anything back. Appreciate my case was complex, but if it wasn’t achievable I’d expect honesty and some communication. Really disappointed. Went to another broker who listened to me and helped me.

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Shining star

Ioni has made this whole experience pleasant and easy. We hit a few bumps in the road with the whole process on our side and she took it in her stride and continued to give excellent service. I will highly recommend her to friends or family. She kept up communication throughout the process and made clear and concise step by step instructions for anything and everything she needed from us.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Smashing

Brill! So proactive, friendly, and helpful, and gave me confidence in an otherwise difficult process. Took my individual circumstances into account to find the perfect mortgage. Thanks Joel!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Jordan Smith @ MAB

Jordan Smith at MAB is friendly, easy to communicate with, explains the process well, he takes his time to make you feel at ease.
Jordan has been so informative throughout the whole process of selling our home and buying the next one, although he has other clients Jordan makes you feel like you are the only one due to the care and attention he gives to your case.
There is no words to say how appreciative we are to have a broker like Jordan.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

MAB has been very professional and…

MAB has been very professional and supportive. We used this company when we first bought our property, and due to how we were treated, we decided to use them again for the remortgaging.

This time, Elle was the staff member who supported us and gave us the right advice, which was really helpful. She was professional all through. Thank you Elle.

June 10, 2025
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Rated 5 out of 5 stars

Great Mortgage Advice

My mortgage advisor was Jack Drinkwater and I couldn’t fault him or his case manager (Andrew Guest) I have used him twice now for gaining a mortgage and he has provided me with the best advice, I have been able to ask him any questions to which he has replied to efficiently and he always looks for what’s best for his clients, I successfully gained a mortgage but even now he will keep looking to make sure I have the best deal and I couldn’t thank him enough for helping me. Andrew has also been great in making sure that I am kept up to date with the process

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Josh Cardwell

Amazing help from Josh with securing our mortgage! Made the process go so smoothly! Me and my partner couldn’t be happier 😊

Would 100% recommend

June 23, 2025
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Rated 5 out of 5 stars

Josh Cardwell

Josh was great. He came recommended from the developer we purchased our house from. He took note of our requirements, was diligent and thorough with the information he requested from us and provided us with some mortgage options to choose from.
Our house purchase has completed and the whole process went very smoothly.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and experience.

I am on the process of renewing my mortgage at the moment and I highly recommend MAB Danielle Bennett with any mortgage advise. Everything was excellent from start to finish. She's very knowledgeable, found the best product that suits me and family and explained everything in details too. Thank you very much ⭐️⭐️⭐️⭐️⭐️

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Josh has been great from start to finish. He fully explained all parts of the process for securing a mortgage and why they were being done. He has always been available for any questions or queries with responses being made very quickly. I highly recommend him to anyone looking for a mortgage advisor. As first time buyers, it was a bit of a daunting process but Josh fully explained it all and even the roles of other parties involved.

June 20, 2025
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Rated 5 out of 5 stars

first time buyer

I we are first time buyers, and was absolutely pleasure to work with Katie Rampling. she guided us through every step, explaining everything clearly, chased the lenders on our behalf( considering our situation) and made the whole process to go easy.
We will continue to work with her for any future needs, and would recommend to family and friends.
Thank you Katie , we are very happy!!!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

We are first time buyers

We are first time buyers, and was absolutely pleasure to work wit Katie Rampling.She guided us trough every step, explaining everything clearly, chased the lenders on our behalf and made the whole process to go easy.
We will continue to work with her for any future needs , and would recommend to family and friends.
We are very happy!!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Five star service (as usual) from Paul…

Five star service (as usual) from Paul Jackson

I cannot recommend Paul highly enough. He is knowledgeable, personable and answers all of my questions. He has a way of explaining things that would usually confuse me, to make complete sense!

He went above any beyond to find the best deal for my situation and kept me updated every step of the way. Paul has dealt with all of my mortgages/remortgages for a number of years now and I wouldn't go anywhere else.

June 6, 2025
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Rated 5 out of 5 stars

First Time Buyers - Jack @ Notts MAB

Both me and my partner where really happy to work with Jack from he Nottingham branch of MAB - his advice was very sound and he was patient with both of us and reassuring the entire way with us both being FTBs.

He had a good balance of being pragmatic and getting stuff over the line, without making us feel bogged in legal terminology-hell and was open to discuss anything and everything that came to mind.

Would (and already have) recommend Jack to any FTB looking to get themselves on the property ladder!

Best wishes,
George and Beth

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

The best mortgage broker

Martin was professional, knowledgable and personable. He made what can be a stressful process, feel easy and seamless.

The best mortgage broker I have ever dealt with, and will ever work with moving forward. Highly recommend

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Holly was an absolute pleasure to work with. She guided us through every step, explained everything clearly, and secured us a deal we didn’t think was possible. She chased the lenders on our behalf and made the whole process so much easier. Highly recommend!

June 16, 2025
Unprompted review

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