Motel 6 Reviews 

1,221
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 690 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff members for being extremely helpful and ensuring a welcoming, pleasant environment during check-in and throughout the stay. Many consumers also appreciate the very convenient locations, noting that the properties are easy to access and close to local stores and restaurants. However, some people mentioned occasional issues with maintenance and cleanliness, noting broken amenities like malfunctioning air conditioning or poor water pressure in the bathrooms. A few reviewers also experienced difficulties regarding specific room conditions, such as damaged wall sockets or visibly unclean surfaces upon arrival.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, respectful, and... See more

Facilities

Customers had ambiguous experiences with facilities, ranging from severe cleanliness and maintenance issues... See more

Location

Clients share ambiguous opinions on location, as experiences vary significantly by area. Some consumers... See more

Quality

Consumers find quality to be ambiguous, reflecting a wide range of vastly different experiences. While many... See more

Service

Reviewers mention ambiguous feedback about service, reflecting a wide range of differing experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower... See more

Company replied

Rated 4 out of 5 stars

The only problems were a worn out bed and room next door a continuously barking dog left alone in the room. Front desk contacted the guest and so far the barking has stopped. Good cooler in room, but... See more

Company replied

Rated 4 out of 5 stars

The employees from the front desk to the housekeepers to the maintenance personnel are all friendly and helpful. I stay one or two nights a month and for the most part the rooms and bedding are... See more

Company replied

Rated 4 out of 5 stars

Cold air. Clean room. Courteous staff. Competitive pricing. Good location. Thanks To improve: More towels. Clean room / make up beds, fresh towels everyday. have coffee available later in the A... See more

Company replied


Company details

  1. Hotel
  2. Travel Agency
  3. Travel Aggregator

Information provided by various external sources

Find discount motels at over 1,000 locations from the Motel 6 official site. Book motel reservations online at the lowest price of any US hotel chain.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(1,221)

636 reviews in the last 12 months

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Rated 5 out of 5 stars

Just was a good stay

April 25, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Alicia, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC

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Rated 4 out of 5 stars

Friendly employees

Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower curtain). Sometimes customer service is lacking when there's a problem.

August 1, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Nicky, thank you for taking the time to share your feedback. We're delighted to hear that our front desk team has consistently provided you with a friendly welcome. At the same time, we're sorry to learn that the cleanliness, room maintenance, and service during certain issues did not meet your expectations. Your comments have been shared with the appropriate team, as they help us improve the experience we provide. We truly appreciate your feedback and hope to welcome you back for a much better stay in the future.~UC

Rated 5 out of 5 stars

Excellent smiling faces

Excellent smiling faces, professional customer service, and a very restful stay

March 4, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Maria, thank you for your wonderful feedback! We're delighted to hear that our team's friendly smiles, professional service, and the restful stay made your experience memorable. Your kind words mean a lot to us, and we look forward to welcoming you back again soon! 😊 ~RN

Rated 5 out of 5 stars

The room was clean had just been…

The room was clean had just been remolded,beds were soft and good pillows, wonderful staff as always ( we've stayed there twice in two weeks). We did have some noisy neighbors but the motel itself is wonderful for the price 😄

July 29, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Amy, thank you for your wonderful review! We're delighted to hear that you enjoyed our newly remodeled, clean rooms, comfortable beds, and friendly staff. It means a lot to us that you've chosen to stay with us twice in such a short time. We also appreciate your understanding regarding the noisy neighbors, and we're glad the overall experience and value met your expectations. We look forward to welcoming you back again soon!~UC

Rated 4 out of 5 stars

Double check your booking.

Having stayed here multiple times over the last ten years on trips to and from NY state, its easy access from interstate, having a clean, comfortable room with wi-fi access, and a Golden Corral nearby makes this a reasonable choice.
But I mistakenly booked myself twice, and was charged as such. As a single senior, almost 80, this both disappoints and frustrates and frustrates me . Not very good for you reputation.

June 11, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Keith, thank you for being a valued guest over the years and for taking the time to share your feedback. We're delighted to know that you appreciate our convenient location, clean and comfortable rooms, and amenities. We also appreciate you highlighting your booking experience, as your feedback helps us improve. We look forward to welcoming you again and providing an even better experience in the future. ~RN

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Rated 5 out of 5 stars

The San Luis motel 6 staff and facility…

The San Luis motel 6 staff and facility was outstanding , that being said the Morro Bay motel 6 was a true nightmare , staff , room , facilities were horrible , we could not lock windows, tub and shower had no safety pad ,I fell forward in the shower and caught myself before I hit the wall. Furthermore we advised the staff of all this and they banned us from any future stays ,it was absolutely ridiculous, we need you to reconcile this within your Motel 6 family I would gladly encourage you to contact me regarding this report!

December 26, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Jim, we're truly sorry to hear about your experience and sincerely regret the inconvenience you’ve faced. We appreciate you bringing these concerns to our attention and understand how disappointing this must have been. Thank you for sharing your contact details with us. However, we’re currently unable to fetch your booking details with the information available. Kindly help us with your Motel 6 Booking ID, so that our concerned team can locate the reservation, review the matter thoroughly, and assist you further. ~UC

Rated 4 out of 5 stars

Dog friendly hotel with reasonable…

Dog friendly hotel with reasonable rates and clean rooms. The number of long term renters hanging around appears to be increasing.

July 29, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi David, thank you for your thoughtful feedback! We're delighted to know you enjoyed our pet-friendly accommodations, clean rooms, and reasonable rates. We also appreciate you sharing your observations, as guest feedback helps us continue improving the overall experience. We truly value your support and look forward to welcoming you back for another comfortable stay soon!~UC

Rated 5 out of 5 stars

Location

Rate, friendliness of the staff, and location

July 24, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Dan, thank you for your wonderful feedback! We're thrilled to know you had a great stay and that you appreciated our convenient location, the friendliness of our staff, and the overall value of your experience. Your kind words truly motivate our team. We look forward to welcoming you back again soon! 💙 ~RN

Rated 5 out of 5 stars

I love your hotel

I love your hotel

July 28, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Darrin, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC

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Rated 5 out of 5 stars

Clean neat room.

Clean neat room.
Courteous staff.

Easy check in and out.

my CHOICE hotel to when in Hannibal, MO!

July 12, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Geraldetzel, thank you for your wonderful feedback! We're delighted to know that you enjoyed our clean and comfortable rooms, courteous staff, and smooth check-in and check-out experience. We truly appreciate your support and look forward to welcoming you back again soon!~UC

Rated 1 out of 5 stars

Management lies

The General manager is a liar and has no balls. He would say one thing to my face then turns around and does the complete opposite. We had been waiting for our apt to finish the renovations so we could move. We had been there a while and I left my wallet at work and need extra time to pay the room. He told me i would be able good to go get it and pay late. While I was getting my wallet, he kicked my kid out in the heat with all of our stuff then called the cops on her. She almost got arrested. I will NEVER use motel 6 again. Their management is trash.

****UPDATE****
The info that you are requesting has been sent over to your company and I never heard back from anyone.

October 2, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Natasha! We're truly concerned to hear about the experience you've shared and understand how upsetting this situation must have been for you and your family. We'd like the opportunity to review this matter thoroughly. Kindly share your reservation number along with your registered contact number or email ID with us so we can investigate your concerns and assist you further. ~RN

Rated 5 out of 5 stars

Very nice room and great location at…

Very nice room and great location at Gold Beach, Oregon. I made a Facebook video of my visit.

July 18, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Andrew, thank you for your wonderful review! We're delighted to hear that you enjoyed your room and our great location in Gold Beach, Oregon. It's especially exciting to know that you shared your experience through a Facebook video—we truly appreciate your support! We look forward to welcoming you back for another memorable stay soon.~UC

Rated 4 out of 5 stars

It has its ups and downs!

Did not like the amount of guest that smoke and drink Infront of doors and hallways. No staff at night which lets people do whatever they want overnight. Doesn't feel as safe as it once did before. Price is fair and the motel staff and manager is great at this location. They are very kind and try to work with you as much as they can.

July 31, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Daniel, thank you for sharing your honest feedback. We're pleased to hear that you found our staff and manager helpful, but we're sorry to learn about your concerns regarding guest behavior and your sense of safety. We'd like to look into this further. Kindly share your Motel 6 Booking ID, along with your contact number and email address, so our dedicated team can investigate and assist you. ~UC

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Rated 1 out of 5 stars

The hotel had roaches

The hotel had roaches

July 29, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Jane! We're sorry to hear about your experience. We understand how concerning it must have been to encounter this during your stay. Kindly share your booking ID along with your registered contact number or email ID with us so we can review the matter with the concerned team and assist you further. ~RN

Rated 1 out of 5 stars

Zero human interaction,

Zero human interaction, near Buffalo Airport. Oct 2025.
There was a dude on a computer screen from lord knows where doing check in..
Pathetic if this is the future.
Never stay there, or any Motel 6 since

October 3, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Charles, we're sorry to hear that your experience did not meet your expectations. We were unable to locate your reservation with the information currently available. Kindly share your Motel 6 Booking ID so our dedicated team can investigate your concerns and assist you further. ~UC

Rated 5 out of 5 stars

This location always goes above and…

This location always goes above and beyond to get us checked in with no hassles what so ever fi ve stars always

October 15, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that our team consistently makes your check-in experience smooth and hassle-free. Your five-star rating and kind words mean a lot to us. We look forward to welcoming you back again soon! ⭐😊 ~RN

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Rated 2 out of 5 stars

Seems like to many places are needing…

Seems like to many places are needing rehab lately ac doesnt work or shower or even better the what eas cheaper rooms now don't come with a microwave an fridge that's an up charge now must be that way with a working TV as well or 1 that has more then the basic channels

July 10, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest. ~AA

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