Motel 6 Reviews 

1,184
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 538 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff is very friendly, welcoming, and helpful throughout the entire check-in process. Guests also appreciate the convenient locations that offer easy access to nearby shopping, dining options, and local attractions. Some reviewers were not happy with the cleanliness of certain rooms, pointing out specific maintenance issues and stained surfaces. Visitors occasionally noted frustrating problems with persistent noise disturbances from nearby guests, hallway traffic, or outside train tracks. Additionally, a few people mentioned that certain facilities like ice machines or pools were occasionally out of service during their stay.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are friendly, knowledgeable,... See more

Facilities

Consumers find facilities to be ambiguous, with highly mixed experiences reported across visits. While many... See more

Location

Users describe ambiguous interactions with location, noting both highly convenient spots and significant... See more

Quality

Reviewers highlight ambiguous aspects of quality, noting that room conditions vary greatly. On the positive... See more

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower... See more

Company replied

Rated 4 out of 5 stars

I stayed several times at 775 N. Mathilda Ave, Sunnyvale and is my favorite because is: Clean, feel safe because of other people that were staying here, good price, staff treat me nice. The only diff... See more

Company replied

Rated 4 out of 5 stars

The room and beds were very comfortable, although there was some plumbing noise. Breakfast was adequate: muffins, waffles, yogurt, boiled eggs... Nothing special or exciting. The staff was very friend... See more

Company replied

Rated 4 out of 5 stars

The staff was very helpful and my room was clean. HVAC worked great! The window could have been darker as the outside brightness from the hall lights was on all night. Maybe better coverage on the win... See more

Company replied


Company details

  1. Hotel
  2. Travel Agency
  3. Travel Aggregator

Information provided by various external sources

Find discount motels at over 1,000 locations from the Motel 6 official site. Book motel reservations online at the lowest price of any US hotel chain.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(1,184)

576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Inexpensive Motel

We have booked the handicap room at this particular Motel 6 for a number of years now for the Memorial day weekend. It is always clean and quiet.

May 22, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Darlene, thank you for your continued trust and for choosing Motel 6 year after year for your Memorial Day weekend stays! 😊 We're delighted to know that you've consistently found the accessible room clean, quiet, and comfortable. Your loyalty and kind feedback mean a great deal to us and truly motivate our teams to maintain a welcoming experience for our guests. We look forward to welcoming you back for many more memorable stays! 🌟~UC

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Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Nice and clean with a lot of extras.

August 1, 2026
Unprompted review
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Reply from Motel 6

Hi Guadalupe, thank you for your wonderful feedback! 😊 We're delighted to know that everything was perfect and that you enjoyed the clean, comfortable stay along with the extra amenities. Your kind words mean a lot to us and motivate our team to continue delivering great experiences. We look forward to welcoming you again soon!~UC

Rated 5 out of 5 stars

I got a good room at a resonable price.

July 15, 2026
Unprompted review
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Reply from Motel 6

Hi, we're glad to know that you had a good stay and found the room comfortable and reasonably priced. Your kind words mean a lot to us and motivate us to continue offering comfortable stays at great value. We look forward to welcoming you again soon!~UC

Rated 4 out of 5 stars

Could not check in when I arrived…

Could not check in when I arrived because the self-service kiosks was not working, and the staff could not check me in. Why are you switching to self-service kiosks?

July 29, 2026
Unprompted review
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Reply from Motel 6

Hi John, we sincerely regret the inconvenience you faced while trying to check in. We understand how upsetting it must have been when the self-service kiosk was not functioning and the staff were unable to assist with the check-in. Kindly share your Motel 6 Booking ID along with your registered contact number and email ID , so that we can review the matter and assist you further. ~UC

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful. The ATM wasn't working.the location was perfect for finding good eating places.

January 15, 2026
Unprompted review
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Reply from Motel 6

Hi Glory, thank you for sharing your feedback! We're delighted to know that our staff was helpful and that you enjoyed the convenient location with plenty of great dining options nearby. We sincerely regret the inconvenience caused by the ATM not being operational and appreciate you bringing it to our attention.
We look forward to welcoming you again soon! ~UC

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Rated 5 out of 5 stars

Greg

Good price and nice people.

July 29, 2026
Unprompted review
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Reply from Motel 6

Hi Gregory, we're glad to know that you appreciated our reasonable pricing and the friendly service from our team. Your encouraging words mean a lot to us and motivate us to continue providing comfortable stays and warm hospitality. We look forward to welcoming you again soon!~UC

Rated 1 out of 5 stars

Nasty ass roach infested Motel6 Dalton Ga

I didn’t even want to give them a 1 star this was the most nasty and roach infested place I’ve ever been to the manager I’m assuming was the rudest human I’ve ever seen the room was hot even though the air conditioning was on. I am going to find out whom I need to talk to. So motel 6 in Dalton Ga can be shut down. I couldn’t even sleep and I have a video I recorded of the live roaches and the dead ones I killed last night. I want my money back and that dude fired and motel 6 shut down!!!

August 4, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Jennifer, we sincerely regret to hear about the distressing experience you had at our property. We understand how upsetting it must have been to encounter cleanliness concerns, including the presence of roaches, along with issues regarding the room temperature and your interaction with the property staff. Thank you for sharing your contact details with us. However, we’re currently unable to locate the booking details with the information provided. Kindly help us with your Motel 6 Booking ID, so that our concerned team can retrieve the reservation, review the matter thoroughly, and assist you with the appropriate resolution. ~UC

Rated 4 out of 5 stars

Only because of my dog

When I drove across the country (USA) and back, I relied exclusively on Motel 6. They allow two pets with no pet fees. Also, Motel 6 is everywhere, which make it a no brainer for road trips with dogs. You don't have to worry if the hotel allows pets or have a pet fees. This makes trip road trip planning much easier.

The quality of the hotel rooms varies greatly. From "not bad" to "poor". Their buildings are generally older.

I did have one terrible experience in one city. We arrived quite late and the family is very tired. But there was no one at the front desk to check us in. I knocked and called and rang the bell and waited for more than an hour. I called the main Motel 6 corporate phone, and they weren't able to reach anyone. Fortunately, there was another Motel 6 across the street, and we were able to get a room there.

Overall, though, I think Motel 6 is a convenient hotel for pet owners. There isn't any other large hotel chain in the US that has no pet fees that I know of.

However, if I don't have a pet, Motel 6 would not be my first choice. I prefer hotels with free breakfast included, which make it so much more convenient for a travelling family.

December 30, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Hao, thank you for sharing such a detailed and thoughtful review of your experiences with Motel 6. We're especially glad to know that our pet-friendly policy, with no pet fees, has made your cross-country road trips with your dog's more convenient and stress-free. We truly appreciate your continued trust in choosing Motel 6 for your travels. At the same time, we’re sorry to hear that the quality of your experiences has varied and that you faced a particularly disappointing situation when you were unable to find anyone at the front desk despite waiting for over an hour. We understand how difficult this must have been after a long journey with your family.
Your feedback regarding room quality, property upkeep, front-desk availability, and breakfast options has been duly noted and will help us identify areas where we can improve. We hope to provide you with a more consistent and comfortable experience on your future travels. ~UC

Rated 2 out of 5 stars

We stayed at the Pensacola

We stayed at the Pensacola, FL Motel 6. We had a nice stay but they charged me a refundable $50 fee for what I can't remember. The clerk forgot to remind us(I feel on purpose), so that we could get it back. By the time we got to Gulfport, MS, I remembered. I called to see if they could send it to me and they said no. We spent 3 nights. I feel like it was a scam designed to get extra money out of the customer. Even if We forgot the clerk knew and should have offered it back. I don't have extra money to give away. I am very displeased .

August 5, 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Raquel, we sincerely regret the inconvenience and frustration caused regarding the refundable $50 fee. We understand how concerning it must have been to realize this only after leaving the property, especially when you were expecting the amount to be returned.
Thank you for sharing your contact details with us. However, we’re currently unable to locate the reservation with the information available. Kindly share your Motel 6 Booking ID via DM, so that our concerned team can retrieve the booking details, review the fee and refund concern, and assist you further. ~UC

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Rated 5 out of 5 stars

Everything about Motel 6 Hornepayne was first rate.

Everything about Motel 6 Hornepayne was first class from the very clean rooms, friendly service staff and amenities. Will stay there again for sure.

June 19, 2026
Unprompted review
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Reply from Motel 6

Hi Karl, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP 

Rated 4 out of 5 stars

It's dog and cat friendly

It's dog and cat friendly so it's were it's cheapest for me and I can have my animals.

June 18, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, we really appreciate your act of making us who we are today, by opting our services.~AA

Rated 4 out of 5 stars

I stayed several times at 775 N

I stayed several times at 775 N. Mathilda Ave, Sunnyvale and is my favorite because is: Clean, feel safe because of other people that were staying here, good price, staff treat me nice. The only difficult situation was not good Wi-Fi reception; I needed to attend a training.

January 16, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Silvia, thank you for your continued trust in staying with us! We're delighted to know you enjoyed the cleanliness, felt safe during your stay, appreciated our friendly staff, and found good value in our hotel. We sincerely apologize for the Wi-Fi issue you experienced and understand how important a reliable connection is, especially during training. Your feedback has been shared with the concerned team for improvement, and we look forward to providing you with an even better experience on your next stay. ~RK

Rated 5 out of 5 stars

The property was really nice!!

The property was really nice. Clean, nicely decorated, quiet inside the room. Convenient to lots of things. I was impressed.

February 1, 2026
Unprompted review
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Reply from Motel 6

Hi Jacqueline, thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness, décor, peaceful atmosphere, and convenient location of the property. It's especially rewarding to know we left such a positive impression on you. We truly appreciate your kind words and look forward to welcoming you back soon! ~Arsh

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Rated 5 out of 5 stars

I had a great experience really close…

I had a great experience really close to shopping and things to do the staff is great

August 1, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your kind feedback! We're delighted to hear you had a great experience and enjoyed our convenient location. It's wonderful to know our staff helped make your stay even more enjoyable. We truly appreciate your support and look forward to welcoming you back to Motel 6 soon! ~Arsh

Rated 5 out of 5 stars

We travel with dogs

We travel with dogs. Motel 6 are pet friendly. Always clean, good parking. quiet, and great service at the desk. Low price compared to the competition. Great value if you are budget oriented. Safe, clean, great locations. Been dealing with them for OVER 20 years.

May 9, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Andre, thank you for your wonderful feedback and for choosing Motel 6 for over 20 years! We're honored to have earned your trust throughout your travels. It's great to hear that you value our pet-friendly accommodations, clean rooms, convenient locations, friendly service, and affordable rates. We truly appreciate your continued loyalty and look forward to welcoming you and your dogs back for many more stays! ~Arsh

Rated 5 out of 5 stars

Perfect room for a good price

Perfect room for a good price. Having the kitchen was a big plus for us. We enjoyed being able to cook some during our family trip. Staff was friendly and very knowledgeable of the city. Loved it!!!

July 29, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Ronald, thank you for your wonderful review! We're delighted to hear you enjoyed your stay and found the room to be a great value. It's wonderful to know the in-room kitchen made your family trip even more convenient, and that our friendly staff helped make your visit memorable with their local knowledge. We truly appreciate your feedback and look forward to welcoming you back soon! ~Arsh

Rated 5 out of 5 stars

Always a pleasure to stay at this motel…

Always a pleasure to stay at this motel 6.

July 7, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Katherine, thank you for your wonderful review! We're truly grateful for your continued trust and loyalty. It's a pleasure to know that you enjoy staying with us each time. We sincerely appreciate your support and look forward to welcoming you back for another comfortable stay soon!~UC

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Rated 5 out of 5 stars

I always stay here

I always stay here. Always clean. So close to Hampton Beach at a reasonable rate.... And easy to get to Maine etc

Easy on easy off highway with food shopping and gas right there.

July 27, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful review and for choosing to stay with us time and again! We're delighted to hear that you consistently enjoy our clean accommodations, convenient location, and great value. It's also wonderful to know that our easy access to Hampton Beach, Maine, shopping, dining, and the highway continue to make your visits enjoyable. We truly appreciate your loyalty and look forward to welcoming you back on your next trip!~UC

Rated 1 out of 5 stars

The room was filthy

The room was disgusting, and smelled in the bathroom. There were two full size beds instead of a single king size bed. There was no mini fridge or microwave in the room. There was no hot water in the bathroom sink. There is no remote for the TV set. The room is roach infested, mold on the walls and bathtub area, the toilet doesn't stop running water, there's damage to the toilet roll dispenser and the wall above it, and there's an odor coming from it. The mirror is so dirty that it does not reflect. I have pictures of all the rooms problems

August 4, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Tanya, we're truly sorry to hear about the condition of your room and sincerely regret the experience you've described. The concerns you've raised are certainly not reflective of the standards we strive to maintain. Thank you for sharing the booking details with us. We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~UC

Rated 5 out of 5 stars

The staff was very friendly and the…

The staff was very friendly and the room was clean.Big parking lot and I felt safe

February 4, 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Dale, thank you for your wonderful review! We're delighted to hear that you enjoyed our friendly staff, clean room, spacious parking area, and that you felt safe during your stay. Your kind words mean a great deal to our team, and we truly appreciate your support. We look forward to welcoming you back again soon!~UC

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