motorbreakdownrecovery.com 

Just called them to say my car won’t start not sure why don’t think I left any lights on there has been no signs of battery faults and started yesterday ok
The mans manners where fine but asked for a payment and if the person who attends my breakdown tells me it’s my fault like he thinks the lights where left on or a device was connected they would keep the payment I said never have I heard that one am disabled and it’s 12 past midnight and you won’t come out with out a payment I have paid full cover I expect assistance. The man said it’s policy So yes I would not recommend them to anyone

ABSOLUTE RUBBISH!!!!!
Made excuses and didn't attend.
Left stranded.
Avoid at all costs..........

DO NOT USE THIS COMPANY FOR BREAKDOWN
DO NOT USE THIS COMPANY FOR BREAKDOWN
Appalling attitude from Agent who took over my call when I asked to speak to a Manager following my first ever call to this company after being a Premium member for approx. 2.5 years and being refused attendance unless I paid upwards of £120 for a jump start due to apparent 'human error' (lights left on). He is not a Supervisor or Manager (there were none on duty) displayed an unacceptable aggressive manner, wouldn't let me get my point across, constantly talked AT me told me he was 'putting me straight'.
Neither Agent that I spoke to could care less that they were losing my premiums, the second Agent was more interested in coming across as a 'big man'. When I asked if I had called and said my car wouldn't start would they come out? He said that he would ask me to confirm if I had left anything on (lights radio etc) ....when I responded 'what if I had said no?' his response was then I would be a liar!
I constantly asked him to let me speak to which his reply was 'I am terminating this call as I've said all there is to say'!
I have cancelled my membership with immediate effect and urge anyone thinking of purchasing membership with this company not to.

Called customer services and waited for 29 minutes before talking to a rude person who was not interested in helping me.
Wanted to change the start date of my policy before it started and I was told I had to cancel my policy, incur a £10 admin fee and do it all over again. Well, this is more than 45% the cost of the insurance for the entire year, which clearly is disproportionate.
Worst customer service I've ever seen - do not use them

Avoid, they have too many exclusions that effectively makes it unusable.

I tried to use it but they wanted to overcharge me. The car was SORN off parked off public road. I asked them to load it on track and drive it to the dealership which is on private land they said they wouldn't do that unless I pay £120 on top of membership and excess. Then I said I will tax the car online then they said they will still charge me £120. I got local recovery guy who did it for less than half what they wanted to change me. Whish I can get refund for my membership not happy at all.

Never had an issue. Says 60min callout time but always seen them within 10 mins. They come to wherever I am, homestart me and give me so much info on what to do etc. Absolutely amazing, so cheap and so helpful.

Criminal. The fact that this company never responds to poor reviews is telling. It's because they couldn't care less, so long as people keep paying them. The fact that they charge such cheap prices is because they realise their reviews are so bad (and they intend to do nothing to change that) that people who haven't had experience with them previously, wouldn't go with them otherwise.

I've emailed them 4 times in the last 4 weeks to cancel a policy before it officially began. They have not replied to any of my emails. I have resigned myself to the fact that I'll have to go to the ombudsman to get my money back. I will refer this matter to the watchdog as well. Almost every single one of their reviews on any website is bad. There is something not right with this organisation.

NEVER USE THIS COMPANY !!!!!

I took out personal cover for my 17 year old daughter. It said SHE would be covered, not the car. Fantastic, that’s what I wanted. Came to use them this evening, she was stranded in her boyfriends car. This company have slyly put In their T&C’s, she is only covered when in a car that’s registered to her home address. Well I might as well just covered the car as it is the only vehicle at the address. I spoke to customer services, NEVER have I been so rudely spoken to by the helpline advisor and even more so by the Manager.

NEVER TAKE CAR BREAKDOWN COVER WITH THIS COMPANY. !!!!!!!!! YOU HAVE BEEN WARNED !!!!!

PLEASE do not waste your time buying this cover!!
They won’t help you in your time of need and once you have brought it they will charge you to cancel (even the day after!!) if you want to be assured you are in safe hand please please go with the bigger companies don’t waste your money on this

very poor and no customer care at all . I found the policy on comparethemarket site and decided to buy .It did say no excess for call outs but wording was confusing so I rang company direct and enquired .Was reassured that as I was only covering my own vehicle then the insurance would be limited to that and no excess would be due in event of a claim . . So I paid and received my policy . Moving forward I then had a breakdown and used the breakdown line . They were quick to reply and promised to attend within the hour if i paid the £30 excess fee .I said there should be no excess and they said i would have to pay or they would not attend and I would have to take my problem up with the insurance company . I paid and they attended and got me mobile so no complaints with the service they provided . Rang insurance company who said because I purchased it through go compare linked to their site then the excess was payable . Informed me that IF I HAD BOUGHT THE EXACT SAME POLICY DIRECT IT WASN'T .. .I gave her times and date of when agent told me no excess..she went very defensive and said she would follow it up ...4 weeks later I am still waiting .BEWARE ...

Horrible service - please stay away
I unfortunately had to call breakdown earlier this year as my car entered limp mode. I called and was told 3 hours for the nearest person to get to me, as a lone female at night in the dark, i waited 3 hours in the cold, as the engineer made his way from 150 miles away in rush hour traffic. I wouldn't mind but I live in a big city centre!
The call centre staff came across as amateurs and didn't care one bit.
It's cheap because the service is cheap! Pay more and get home safe!

Appalling experience!!!
Took out full package. Called as my engine management light had come on when I was on a weekend away. I was told that the company do not have mechanics who can look at anything to do with the engine. When I asked what the engineers could do I was told change tyres, have a look at my brakes etc. I explained that even as a woman these are jobs I could do myself.
I was then told that I could have recovery to get me home. However the company would only cover me for 60 miles as goodwill. As I was 280 miles from home the additional part of the journey would cost me £660!!!!!!!!!
Needless to say I declined.
𝙽𝚊𝚝𝚒𝚘𝚗𝚊𝚕 motor recovery should mean just that. If the “mechanic” sent is unable to repair your issue then they should get u home.
Luckily my friend had 𝙿𝚎𝚛𝚜𝚘𝚗𝚊𝚕 cover with the AA, called them and they were fantastic.
I have cancelled my policy with this company and would strongly advise not to use!!!!!

I’ve had together Breakdown for many years, and have been very happy with the service. The last twelve months there were some staff issues, but I have been reassured the great service will resume once more as those unhelpful staff have left. Vicky the manger was very helpful and took on board the issues I raised and went above what I expected. I have renewed my policy again.

Took breakdown cover out, entered all relevant vehicle details as required. At no point was we requested to state wether the vehicle, a transit van, was for commercial use although I would have thought that was a given! Called to cancel once the schedule arrived which stated that they do not cover commercial use vehicles! Woman was very rude when asked why they allowed cover to be taken out without checking it met all their requirements and why it doesn’t state prior to people taking the cover out that commercial use isn’t covered. £10 was taken for ‘administration’, so we’ve paid a tenner for absolutely nothing. Thanks for nothing, absolute cowboys.

Let us on a roundabout for 3 hours. With my disabled passenger. Had to phone a manager to get us towed home at 5am do not use this company

Apparently they are somehow connected with Drive 24/7. I learned this when they seemed to pass the buck to 2Gether when complaining about this:
"If you want to endure over 4 hours huddled on a hard shoulder bend at night with no means of escape next to heavy traffic thundering past
making increasingly desperate phone calls to inept staff who repeatedly fob you off with promises of rescues that just aren't coming,
who send recovery vehicles to the wrong part of the country going in the wrong direction, then go home without passing on any info to their 'out of hours' service
(all of which you have to work out for yourself by repeatedly calling them)
until the Highways Agency have to step in on your behalf to coerce them into action - give Drive 24/7 a try.
Well over 4 hours stranded in a dangerous predicament.
17 calls to them not including more from the Highways Agency.
2 promises of rescue that simply did not arrive.
Finally rescued by a local guy who had been asked to 'cover a job' after the Highways Agency stepped in just 40 minutes earlier.
Disgraceful, should be shut down as a danger to the public and liability to the Highways Agency".

AVOID PLEASE READ....took out the full cover package (premium) checked reviews etc as they used to be called 2gether and for some reason changed their name, came across a lot of reviews where people got charged in excess of £95 on breakdowns , rang them and was told this will be because when the recovery vehicle attended there was no one with vehicle so a charge is mandatory, that seemed ok with me as i wouldnt leave my vehicle unattended if broke down, told them i travel a lot across country and wanted cover if i broke down miles from home in the middle of the night,, they assured me their top cover package covered everything and i would be covered for recovery , onward to get home etc and vehicle recovery TOTAL lies. i broke down last night 100 miles from home at 11pm the gearbox had gone , the 5th gear on the motorway broke and was being thrown around my gearbox rendering every gear useless, so i was stuck, rang the breakdown, was told i was around 100 miles from home , was then told i would be recovered to the nearest garage , i pointed out that no garage would be open at 11pm at night and they would not have a gearbox on the shelf and be able to fit it there and then, the idiot agreed with me at this point, and i pointed out i will have to be recovered to my home, i was then told i would have to pay £220 for recovery , i told him he was wrong i have the top cover, he said read the small print we only recover you within 25 miles from your home even on our top premium package. told him id rang the company about people being charged and was reasuured i would not get charged for anything as long as i didnt leave the vehicle, he said you still have to pay £220 i then said ok get me a rental car to get home im covered for that, reply was everywhere is shut at this time so we cant get a rental car to you, at this point i was losing my temper and demanded accomodation for the night as i have cover for that as well , reply was you find a hotel pay them and send us the bill we will refund you up to £50 , i pointed out i was 100 miles from home, middle of nowhere , obviously didnt know the area , there was not one building in site just fields as far as the eye could see , so where is the nearest hotel, how far, how do i get there and how can i pay them for the night i have £10 on me?????? by now my credit on my mobile phone was running out after trying to sort something out and told him about this and told him to ring me back as my credit was about to run out, he rang back and the phone cut off after i was put on hold by him. HE DID NOT TRY TO RING ME BACK AFTER THAT , I WAITED 1 HOUR WAITING FOR HIM TO RING BACK TO SORT ALL THIS OUT AND HE NEVER RANG BACK, I WAS LEFT WITH NO OTHER OPTION THAN TO TEXT MY GIRLFRIEND TO RING ME, TOLD HER THE STORY AND I WOULDNT BE RECOVERED UNLESS I PAID £220 SHE CONTACTED A LOCAL GARAGE NEAR MY HOME IN THE END AND THEY RECOVERED ME FOR £300 , WHAT A F+++KIN DISGRACEFULL COMPANY, spoke to a supervisor of this cowboy outfit the next day and all i got from him was its in the small print that we dont recover if your further than 25 miles from home , if we do you get charged our company doesnt do full recovery even on our top package, now taking this up with trading standards , SO AVOID AT ALL COSTS , YOU WILL BE CHARGED IF YOU BREAK DOWN, CHECK ALL THEIR NEG REVIEWS

I would never use them again. My car broke down in rush hour, they decided through the phone that it has the same fault as it had 2 weeks earlier when I also had to call them. Between the 2 break down I took it to car mechanic, and used the car so how could they know what was wrong. And because of that they would only came out if I had paid almost £100, which I refused cos I paid for a full year break down service and nothing like that was in the policy. Very disappointing, they let us down. Police car happened to travel the same way that time and they have stopped with no questions to ensure our safety, while these scumbags did not care at all even if we have died there. I should have paid for the police instead. Never going to buy their service again.

Absolutely appalling, I would not recommend at all. Took out the policy and was sent an email confirming everything, including 2 documents, "Policy Wordings" and "Schedule", they contained phone numbers to call in the event of breaking down etc. Well, that time came and not one of the phone numbers were answered at all, this was for a period of 4 hours. Even the police tried the numbers and an extra one they found at headquarters, not response whatsoever. I rang the company a couple of days later and they had the absolute temerity to tell me I had been ringing the wrong numbers, "which number should I have rung then?", no reply.
AVOID this company, I'm on a mission now!