The chat support team were absolutely fantastic! Josh was incredibly quick to respond, genuinely helpful with every query, and really understanding of my situation. No long waits, no confusing answ... See more
Company replied
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Review summary
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What people talk about most
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Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
Today I was connected with Gary in Motorcade. His service was so excellent. He was very polite and professional in his approach. He answered all my queries patiently. Looked into my issue, thoroughly... See more
Company replied
Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more
Company replied
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.5
Excellent
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used webchat to sort out payments and…
Used webchat to sort out payments and dates, was much easier than calling and customer service were very helpful sorting it out easily and quickly
August 17, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Vicky,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
The agent i spoke with on the phone was…
The agent i spoke with on the phone was very helpful and very easy to speak too.
Give the girl a raise
August 17, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Jason,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Carter,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Sunny,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Amazing service always there to help…
Amazing service always there to help people
August 12, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Veselin,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
My query was dealt with quickly and…
My query was dealt with quickly and efficiently. Very pleased with the service.
August 11, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Waywardfilly,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great service
August 10, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Mohamed,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very easy to communicate and fast…
Very easy to communicate and fast response
August 10, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
The support team was very quick respond…
The support team was very quick respond thank you
August 10, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Isabel was really helpful and patient…
Isabel was really helpful and patient with me as I was trying to change over my number plate. Always a great service with these guys...thanks so much.
August 6, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon Louise,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Josh was really helpful
Josh was really helpful, before I was struggling but he did an excellent job x
August 6, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Everytime I have to call or web chat…
Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been spot on with myself
August 6, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
JAMIELEIGH Is an amazing customer…
JAMIELEIGH Is an amazing customer contact, soft and helpful.
August 5, 2026
Unprompted review
Reply from Motorcade Insurance
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Jamieleigh was so helpful during our…
Jamieleigh was so helpful during our live chat and phonecall today, I truly wish more customer services helpers was like Jamieleigh ⭐⭐⭐⭐⭐
August 4, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Chloe,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Great customer service on We-chat
Emily helped me with all of my questions on the web chat. She was friendly, professional, and provided clear, helpful answers. I’m very satisfied with the service. Thank you, Emily!
August 4, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Abdiqasim,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Excellent service
Excellent service! My vehicle registration update was processed incredibly quickly and smoothly. The staff were professional, efficient, and made the whole process easy. I'm very impressed with the speed and customer service. Highly recommended!
August 4, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Mohammad,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Jamieleigh was very helpful and…
Jamieleigh was very helpful and informative whilst dealing with my questions
August 4, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ellie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Hamza,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
How can i express my appreciation to…
How can i express my appreciation to Motorcade especially Dylan, I don't know. No words Hats off Dylan. He/She is very polite, kind, calm, understanding, responsible dedicated person. My problem is finding very quickly and explain me what is happened and how to out from that problem to easy way. Excellent Customer Care service..
Hats off Motorcade and Dylan.. ❤️❤️❤️
July 30, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ajesh,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Dylan gave me all the information I…
Dylan gave me all the information I needed and was very helpful
July 27, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Ben,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
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