Motor Fuel Group Reviews 

Visited the Hartlepool service station for Morrisons and had appalling customer service. The cashier wasn’t in the shop so all the pay at pump pumps hadn’t been reset.
Had to go to the non pay at pump and started fuelling. Had my phone in my hand and was opening the Morrisons app ready for payment to see the cashier shouting at me and waving his arms, stopped filling and when I went into the shop. He had a thick accent and was shouting ‘do not use’. I assumed he meant the pump so returned to the pump and locked my car to go and pay.
When I went back in he said I told you to stop using the phone, I said I was inky opening the app and was told ‘you could kill us all, you were making a call’ said I wasn’t and offered to show him my call history.
He set it to pay and I wanted to use my Morrisons card, he huffed and reset the machine to scan it. I asked him what his issue was, carried on about using my phone. Asked him what the difference is from me opening my app to paying on the pay at pump and he couldn’t answer. Asked for his name, 3 times and he refused. Asked for his manager and was told he wasn’t in.
Rang MFG who said they would log a complaint and they’ve advised there is no issue with how he spoke with me.
So it seems assuming customers in another brands uniform (Morrisons) is ok???
Won’t be going to any MFG station again including Morrisons

I parked in a Morrisons car park operated by Euro Car Parks. Because I’m new to EV driving it took me ages to get the FMG EV charger to work then the actual charging took well over an hour - the end result ment that I overstayed the ECP 2 hour rule and was sent a £100 fine. Morrisons would not help. ECP would not help but FMG took up my case with ECP and got the fine quashed. One person (Prabhakar) took ownership of my problem and he kept me informed throughout. Thank you Prabhakar I appreciate all your help.

I would like to thank Prabhakar from the Customer Service Team for his help and support, he really helped with a parking issue which he resolved in a professional and caring manner. I can’t thank him enough for his help to resolve the issue. Thank you. 👍

Just went to Morrisons to try and fill my Safefil lpg cylinder to find that this is no longer allowed despite the fact that the cylinders are designed for this to be done safely. As a result I will where possible avoid mfg filling stations and will no longer shop at Morrisons as stations display their branding.

I had an issue with the EV charger tonight and it was quickly resolved by the customer support! I didn’t catch his name but he was friendly and professional :)

As an elderly lady, Blue badge holder, and a walking stick as an aid, I was disappointed when MFG stopped the 'Pay at Pump' for my petrol. I understood that they had installed Greggs and wanted customers to go into the shop, but I only wanted petrol. I raised this issue and they listened. As a result of our conversations, they have made 2 pumps available for 'Pay at Pump' which I availed of this morning. Thank you MFG for taking my comments seriously and giving me the customer service that I requested.

MFG Bedworth EV Hub, saved the day for me. I have used other hubs up north and found them to work well. My van and wife's car need Chademo so it's important to have this facility. Yes I know it's Old School but still very much needed. App pretty useless but the debit card reader did the job

I received a parking fine for staying a very short time. I spoke with MFG and they kindly arranged to have this quashed. I explained that I thought the allowed time was to short, and they were going to look into it. The customer service I received was excellent, the lady I dealt with was always offering updates, she was very empathetic also. Went a good way towards restoring some faith in humans

The service provided is exceptional, and the way of handling the issues from customers is amazing. I would like to highlight the great customer service of Prabhakar, It has been a great pleasure to deal with you.

Thanks

The app cannot be used I gave up trying to create an account to sign in to join the club. They have 2 star reviews with a reason.

Big thanks to the Customer Service Team! Super helpful, friendly, and quick to sort everything out. Made the whole experience smooth and easy. Really appreciate all the effort you guys put in!

They use ECP for parking who are a nightmare. Was a queue for the jet wash which meant I was on site for over 30 minutes (only by 11 minutes). Got a parking fine. Took a while to sort out, but once got a response from MFG the rep Maryam was very good in getting in sorted. So 1 star for ECP and MFGs slow response to initial contact (including being too slow for a Subject Access Request), but 5 stars for Maryam.

crap. they have raised the price of air, but not stated this on pumps. a digital card reader on the top right of air pumps can't be seen, showing £1.50, but the £1 price remains front and centre of the pump. deceptive rip-off artists. one can se why mfg is so poorly rated. YUK

Horrendous, mfg should give it up and maybe consider a scrap yard group, at least then they’ll be an excuse for nothing working and the area looking a dump.
Pay at pump never worked, jet washers always spraying water everywhere but the car if your lucky it does not take your money and not switch on.
The cashiers are NEVER bothered. Then today I’m playing musical cars to find a pump that’ll work. Sort it out

Fair play to them. They took my complaint seriously and addressed my concerns. Can't fault them.

Purchased petrol at MFG ,buntingford,amount £14.35,paid with card,no receipt taken,on my bank statement £40 pending payment,after a week this pending amount was taken from my account,what a safe way of being dishonest,I complained,their words,we run after you but you drove away,they refunded the difference and apologised,I think it’s attempted fraud,and should be dealt with.I am now watching my statement daily,see if the refund has gone through ,would not use this station again.

MFG provided a professional and courteous response following an erroneous parking violation at Tabley Hill. The support received was excellent and the staff couldn't have done more to assist us in this matter.

I have recently experienced immensely professional and supportive assistance from the Customer Care Team of MFG. Their speed of response to my concerns, their understanding of my predicament and their professional handling of my issue and subsequent resolution of it was a joy to see. I would not have any reservation in recommending their services and support to others should customers find themselves in a similar situation as I did with regard to dealing with an unfortunate PCN Notice at one of their sites. Thank you MFG for your professional help and support notwithstanding your polite and respectful correspondence style.

Every member is rude af and their customer service skills are awful

⭐☆☆☆☆

Be warned — Motor Fuel Group took £100 pre-authorisation from my account for fuel on 6th September and I’m still waiting nearly a week later to get MY money back. My fuel cost £6.17 for a jerrycans worth of petrol for the lawnmower, yet they think it’s fine to hold onto £100 of my money.

It’s disgraceful, inconvenient, and frankly unacceptable. If this is how they treat customers, I’d seriously think twice before filling up at one of their stations.

The following companies use the motor fuel group:
Morrisons
BP
Shell
Texaco
Esso
Murco
Jet

I rang my bank but they can’t help as the transaction is pending, so I rang motor fuel group and they said they can’t help either because it’s pending. They have something seriously wrong with their finance system. Once the cost of £6.17 cleared the pre-authorisation charge should have been returned to my account.
The person I spoke to refused to put me through to a manager.
They should not be allowed to take £100 for pre-authorisation! It’s absolutely disgusting.