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Motorpoint Reviews 

50
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and exceptionally friendly staff who make the entire car selling process wonderfully smooth and entirely straightforward. People also appreciate receiving very competitive prices for their vehicles, which are frequently much higher than offers from alternative online platforms. Furthermore, funds are safely transferred directly into bank accounts within a very short timeframe after agreement. Some reviewers were not happy with unexpected price reductions applied after staff carefully inspected minor cosmetic defects or normal wear. A few consumers also noted occasional inconveniences regarding settlement processing times or temporary payment transfer failures.

What people talk about most

Price

Reviewers mention positive feedback about price, often noting that they received the exact amount quoted... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and straightforward... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the entire... See more

Value for money

Clients share positive opinions on value for money, consistently reporting competitive and fair prices for... See more

Payment

People report positive experiences with payment speed and efficiency. Consumers frequently mention that funds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Provided with a very competitive price to purchase my car. Very easy booking process for the handover and the costumer service dept helped me reorganise my appointment when I realised I needed to remo... See more

Rated 5 out of 5 stars

Motorpoint offered me the best price for the car online, and there was no further haggling at the branch which made it a very straightforward experience. There are also no fees involved unlike some ot... See more

Rated 5 out of 5 stars

Nathan explained everything about the check of the vehicle the amount payable and time taken. Very professional and polite at all times, he also explained how to see a car on site should we be intere... See more

Company replied

Rated 5 out of 5 stars

Motorpoint gave me the best price for my car out of all the car buying sites, £1000 more than the dealer I’m buying a car from offered. When I got there after inspection they gave me the full pric... See more


Company details

Written by the company

We’re here to make selling your car easy and hassle-free. From start to finish, our award-winning customer service is there to support you every step of the way. Sell your car directly to us with confidence. Plus, if you’re selling a nearly new car, we will beat any valuation by at least £100.*  With convenient nationwide drop-off locations, handing over your car is simple, wherever you are. No stress, no hidden fees, just a straightforward, reliable way to sell your car. Whatever you need, we’re here to help.  *T&C's apply, does not include auction platforms such as Motorway or CarWow


Contact info

Promotion box for Motorpoint

Sell your car price match

We will beat any valuation by at least £100 or more. *T&Cs Apply.


4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

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4.7

All reviews

(50)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Leased a new electric car and therefore…

Leased a new electric car and therefore no longer needed our 74 plate Nissan Qashqai. Phoned around and provided details to all the major outlets. Motorpoints offer was way above its competitors. I booked an appointment and Khalid took the details and paperwork we provided. He took the car away for workshop inspection and said it would be about 30 min. Literally 8 minutes later he came back and said “the car is fine no issues and the full amount will be paid into your bank account in the morning” ( our appointment was for 2pm) as promised the money arrived in our account the next morning.
Great service

August 22, 2026
Rated 5 out of 5 stars

What an amazing company

What an amazing company.
I was trying to sell my Skoda Kodiac and was having a nightmare. I was stitched by Motorway.com so went to CarWow who promised me more but I ended up being in negative equity. After a long think I cancelled the sale and went to Motorpoint. The Online tool was great, uploaded the pictures of stone chips etc and they came back with a great price, slightly positive equity. Took the car in the next day and job done. I had missed a small mark which they were ok about. So quick and easy. Will definitely use them again.

August 20, 2026
Rated 5 out of 5 stars

Simple and impressive service. 5 star company

Provided with a very competitive price to purchase my car. Very easy booking process for the handover and the costumer service dept helped me reorganise my appointment when I realised I needed to remove my private plate. Actual handover was very straight forward and what I was most impressed with was there was no big attempt to reduce the offer, car was checked, documents signed and funds in my account within a few hours. Very impressive service.

August 22, 2026
Rated 5 out of 5 stars

From walking in for my appointment to…

From walking in for my appointment to leaving everything was 100% professional and so friendly, the young lady who dealt with my case was absolutely amazing and the price paid for my car was superb

August 18, 2026
Motorpoint logo

Reply from Motorpoint

Hi Neil
We're so happy to hear about your positive experience with us! It's wonderful to know that our team provided professional and friendly service, and that you were pleased with the price for your car. Thank you for your kind words.
Motorpoint Stockton

Rated 5 out of 5 stars

It was quick and easy to sell my car…

It was quick and easy to sell my car didn't take long at all.
Although the payment to my account failed it was sorted out quickly. 🙂

August 15, 2026
Motorpoint logo

Reply from Motorpoint

Hi Craig
We're so glad to hear that selling your car was a quick and easy process for you! We appreciate you highlighting how swiftly we resolved the payment issue.
Thank you
Motorpoint Stockton

Rated 5 out of 5 stars

Sold my car at Peterborough

I went to sell my car at Peterborough on Sunday, having already been given a valuation online. We were quite impressed by the whole experience , the site was clean and tidy as was the showroom/ reception area. Tea or coffee was offered by the receptionist and was greatfully accepted. We had been allocated a very young man by the name of Fred to do the initial appraisal of our car. Fred explained the process that would happen and talked us through each stage and was very clear and precise with his information. This young man is a credit to Motorpoint and also to his family, polite and not at all pushy, which unfortunately is sadly lacking nowadays. I am giving big praise to Fred because he deserves it.
Our car was taken into the workshop for an assessment and within 25 minutes Fred came and found my wife and I and said all was good, (which we knew was the case). We was paid the full price that was quoted and we then signed the document of ownership over to Motorpoint. Fred had previously explained as it was a Sunday, we may not receive the payment until the following day. We had email confirmation of the sale and price received before we left the site. All this in less than 1 hour.
We received the full price quoted as we were honest with our appraisal of our car before we took it to the site. No lies told and full price received.
To our surprise my wife looked on our banking app early evening on the Sunday and the full payment had been received.
Motorpoint offered more than anybody else and the whole experience was very smooth, and Fred helped this along.

August 17, 2026
Rated 4 out of 5 stars

Very pleased with the price i was…

Very pleased with the price i was offered for my 3 year old Vauxhall Crossland 1.2 turbo. I wasn't so happy with the process I had to go through re providing the necessary paperwork etc. before gaining authorisation for the sale.

August 10, 2026
Motorpoint logo

Reply from Motorpoint

We're pleased you were happy with the price offered for your Vauxhall Crossland. We appreciate your feedback regarding the paperwork process and understand it can be time-consuming. We are always looking for ways to streamline our procedures.

Rated 5 out of 5 stars

Motorpoint offered me the best price…

Motorpoint offered me the best price for the car online, and there was no further haggling at the branch which made it a very straightforward experience. There are also no fees involved unlike some other online sales outlets.

August 16, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service from the young lady who dealt with the transaction.
Quick and easy transaction and they gave me the exact price quoted online.
Thank you I highly recommend using this company.

August 11, 2026
Motorpoint logo

Reply from Motorpoint

Hi Tanya,

Thank you for taking the time to leave us a 5* review! I'm delighted to hear that our lovely team were able to help make selling your vehicle so easy!

We hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Unlike We buy any car

Unlike We buy any car, a fair and honest price was quoted on line, then paid in full promptly.
The staff were attentive and talked me through the process.
A company I would use again.

August 13, 2026
Rated 5 out of 5 stars

Good experience

Offered a very good price and good customer service. Money from the sale was in my account the next day

August 14, 2026
Rated 5 out of 5 stars

I sold my car to Motorpoint

I sold my car to Motorpoint, they offered the best price compare to others. I did accidentally arrive for my appointment a day early but they were able to see me and take the car. Very impressed with the speed and efficiency of service start to finish.

August 9, 2026

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