This is the second time I have purchased a brand new vehicle. I have told another colleague who will also being doing the same too. It is a no trainer. It is effortless in getting the car that you wi... See more
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Review summary
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Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more
Company replied
straightforward and well organised by Steve Freestone.l am hopeful that the rest of the process is equally smooth- thanks in whole to the man in charge - Steve.Using motor source on recommendation and... See more
Company replied
This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more
Company replied
Company details
Written by the company
Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.
Contact info
LN6 7QY, Lincoln, United Kingdom
- 01522500055
- info@motorsourcegroup.com
- www.motorsourcegroup.com
Save thousands off your new car
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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This is the second car I purchase…
This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of questions. From colours available to difference in trims and many others. Lewis was the sale advisor for both cars and I couldn't be happier. I would absolutely suggest motor source group to family and friends! Great savings are a big bonus too!
February 10, 2026
Reply from Motor Source Group
Thank you so much for taking time to share your review and experience with our team when buying your new cars, we really appreciate this!
It's our absolute pleasure to help you. From all of our team, thank you for choosing Motor Source Group and for your recommendations too.
Janice West Lothian Scotland
The company returned my calls and emails very quickly and truthfully all the way through the process
February 11, 2026
Reply from Motor Source Group
Thank you for your feedback, it's great to see you had a good experience with having your calls and emails quickly answered. Thank you for choosing Motor Source Group.
So far
So far, the interaction with Motor Source Group has been courteous, friendly and prompt. Everyone I spoke with over the phone or by email was helpful and professional.
Besides all of that, the discount I received was sizable.
Can't wait for the delivery of the new car.
February 3, 2026
Reply from Motor Source Group
Thank you Mohamed, we're so pleased to hear of your experience with our team so far.
Our delivery team will continue to keep you updated and we look forward to the handover of your new car too. Thank you for choosing Motor Source Group!
A very easy and enjoyable way to…
A very easy and enjoyable way to purchase my new car
Gave me all the information needed and answered all my questions would recommend it to all my ex colleagues in the armed forces (Navy)
January 30, 2026
Reply from Motor Source Group
Thank you Adrian! We're so pleased you have enjoyed your experience andthat we could help with your new car - thank you for the recommendations too!
Great discount and excellent service
Great discount and excellent service
Was kept up to date and fast efficient service
January 30, 2026
Reply from Motor Source Group
Thank you for your feedback Leslie. It's great to hear you had excellent service and was kept up to date every step of the way. Thank you for choosing Motor Source Group.
Great service
Fantastic, quick and reliable service. Everything to date has gone smoothly and fully explained.
January 29, 2026
Reply from Motor Source Group
Thank you for your great feedback.
We’re delighted to hear you’ve found our service fantastic, quick, and reliable, and that everything has been clearly explained throughout the process. Thank you for choosing Motor Source Group.
Now on our 4th car from Motorsource
Now on our 4th car from Motorsource. Great service from Julian Thank You!
January 29, 2026
Reply from Motor Source Group
We thank you for coming back to us again for your new car! It's great to hear you have repeatedly come back to us for great service and Julian will be happy to hear he helped with this car purchase. Thank you for choosing Motor Source Group again!
Unbeatable prices and friendly…
Unbeatable prices and friendly communication no problems
January 29, 2026
Reply from Motor Source Group
Thank you Mick for your kind words. It's great to hear you received friendly communication and had no problems. Thank you for choosing Motor Source Group.
Take the leap of faith and save ££££'s
The whole process was so simple. I dealt with Stephen, who was knowledgeable, patient, friendly and able to answer any questions I had. How can anyone complain when the savings are so good and the process is so simple. I've saved more than 28% of the RRP off the new car I have just ordered.
If the process remains as simple as it already has been, Motor Source Group have a customer for life.
January 28, 2026
Reply from Motor Source Group
Thank you so much for your fantastic feedback. We’re delighted to hear how simple and straightforward you found the process and that Stephen was able to support you every step of the way. We truly appreciate your kind words and thank you for choosing Motor Source Group.
Very straightforward buying process
Very straightforward buying process, good choice and range of manufacturers, with competitive pricing. Everything clearly explained as you proceed with the transaction, excellent communication. Highly recommended.
January 19, 2026
Reply from Motor Source Group
Thank you for your feedback, it's great to hear you had excellent communication. We are glad you thought the range of manufactures was great and was happy to purchase your new car with us. Thank you for choosing Motor Source Group.
Customer service excellent
Customer service excellent. The selling agent Lewis was very helpful and the delivery agent Rebecca has gone the extra mile in helping with the delivery of my new car.
January 6, 2026
Reply from Motor Source Group
Thank you Mrs Dunn for your feedback. Lewis and Rebecca will be pleased to hear they helped you with your new car purchase. Thank you for choosing Motor Source Group.
Very Disappointed...
I filled in a online enquiry form last weekend, but decided to phone them up on the Monday. Spoke to a woman who found my online enquiry form and informed me a salesman was on the phone, but she would get him to call me straight afterwards. It's now Friday and that call has NEVER happened. Really disappointing but very happy to get a new car from somewhere else where the service has been first class.
January 19, 2026
Unprompted review
Reply from Motor Source Group
Thank you for sharing your review John. So that we can look into this further for you please can you confirm some details for us - a request for this has been sent to you via TrustPilot.
Our team do continue to try and make contact so it may be that you have missed each other on calls and possible emails have landed in your spam folders, so if you can reply with your details we can check this for you.
Reply from Motor Source Group
Thank you Richard. We're so pleased to help you with your new car and thank you for choosing Motor Source Group!
I am new to MSG after been directed to…
I am new to MSG after been directed to them via NHS Bluelight card. I am so impressed with the quality of the service team (Lewis & Amy) and so far all going smoothly with my new car order. All documentation and emails prompt with clear instructions. I shall be passing on details to my colleagues in NHS. Brilliant.
January 20, 2026
Reply from Motor Source Group
Thank you for leaving us a review, Lewis and Amy will be pleased to hear you are impressed with the level of service. We are happy to hear you will be recommending us to your colleagues. Thank you for choosing Motor Source Group for your new car!
I have been in contact with Dave for…
I have been in contact with Dave for several weeks asking lots of questions before confirming my order today He has been great at replying and answered all my queries quickly and expertly. Looking forward to receiving my new car in the next few months.
January 19, 2026
Reply from Motor Source Group
Thank you for leaving us a great review, Dave will be pleased to hear he helped you with your new car purchase. It's great to hear your queries and questions were answered quickly and you were able to get the information needed to buy the car. Thank you for choosing Motor Source Group.
Very friendly professional service and…
Very friendly professional service and outstanding value
January 14, 2026
Reply from Motor Source Group
Thank you Sam! We're so pleased to help you with your new car and thank you for choosing Motor Source Group!
Friendly helpful personal assistant…
Friendly helpful personal assistant without having to hold on
January 5, 2026
Reply from Motor Source Group
Thank you Barry! We're so pleased to help you with your new car and thank you for choosing Motor Source Group.
A great experience so far...
A great experience so far and can't wait to receive my new vehicle. As others have said, it looks too good to be true, but so far seems to be legitimate. The proof will be in receiving the car!!
January 2, 2026
Reply from Motor Source Group
Thank you Emma, we're so pleased to help you with your new car and promise everything is legitimate. Our delivery team will continue to keep you updated and we look forward to delivering your new car too.
Thank you for choosing Motor Source Group!
Great Deal. Steve was very helpful throughout the…
Steve was very helpful throughout the process & price much better than local dealer
December 23, 2025
Reply from Motor Source Group
Thank you Charles, this is great to hear and we're so pleased to help you with your new car. Thank you for choosing Motor Source Group!
Prompt, polite, helpful and good humoured.
First of all, it was the prompt response to my enquiry. Although I had received a lower quote from another company, it was more than matched by Motor Source Group. Everyone has been helpful, polite, good humoured and prompt. I am being informed at every stage of any updates.
December 18, 2025
Reply from Motor Source Group
Thank you for your review David. It's great to hear you have been kept up to date with your ordered and everyone have been helpful. We love to hear this, and are here for anymore queries you may have. Thank you for choosing Motor Source Group!
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