I Was first on trustpilot after i order gotta admit i got a little nervous. I ordered a topbox and a set of panniers plus innerbags and a light kit for the topbox. Everything went really smooth.... See more
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If you are in the UK do not use this site. Repeat, stay away from this site. You will be tricked into believing you are receiving discounts with your minimum order purchase, you have to spend a mi... See more
Company replied
Would not recommend, took 3 weeks longer than expected to ship. Left in the dark with everything after emailing multiple times. Got an extra $233AUD shipping charge after already paying $63AUD shippin... See more
Company replied
Purchased Alpinestars leather pants and UPS shipping was only 6 days to Australia. Also, much cheaper than purchasing here. Highly recommend.
Company details
Information provided by various external sources
Negozio online di abbigliamento caschi ed accessori moto. Rivenditore Arai, Spidi, Alpinestars. Accessori delle migliori marche, Rizoma, Puig. Pagamenti con bonifico, carta di credito o contrassegno.
Contact info
Italy
- www.motostorm.it
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package not delivered
Package not delivered, they deny the responsibility and tell me to contact the police. I live in Canada and police don’t care about those cases
February 2, 2026
Unprompted review
Reply from Motostorm
Thanking you for your feedback. As you are aware the investigation that was opened on your behalf with the shipper was concluded with definate proof and confirmation of delivery . We have provided you with a complete assitence and you have been advised on how to proceed in this matter.
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Sent a question on ORDER #796726 for an…
Sent a question on ORDER #796726 for an HJC i80 helmet XL but still haven’t gotten a response
February 20, 2026
Unprompted review
Reply from Motostorm
Hello, we have well received your request this morning and spoke on the phone with you afterwards. As comunicated we have inquired with the producer and are waiting for an answer. we are well aware of your urgency and we will send you a reply as soon as possible
Import tax - Not enough warning…
Good products but... Not enough on the site warning customers about import tax charges. Nasty shock and had I known, I would not have purchased from them. Added £60 to the cost of purchase!
December 5, 2025
Unprompted review
Reply from Motostorm
Thank you for your feedback. Shipping to the UK implies that the VAT is removed from the prices, but when the package arrives in the UK the British Customs will ask you to pay for the duties and taxes. There is a red disclaimer in the cart prior to checking out to remind our customers about this, and another disclaimer in the order confirmation you receive by email.
Questionalabe Service
Order reference #787569
Have not shipped the product as they promised and no reply from their end, asked for clarification about the delay no reply nor acknowledgement
January 2, 2026
Unprompted review
Reply from Motostorm
we are sorry for the delay, the item was indicated as shipping in 7 days on our website, but the brand of the helmet has closed for Christmas/New Year holidays. we wait for their re-opening to have a feedback on the arrival date. we have received your email well 2 days ago, our office was closed, we have opened this morning again so you will receive a reply today by email.
Super fast postage and air vest at an…
Super fast postage and air vest at an amazing price! Couldn't find cheaper anywhere else.
November 28, 2025
Unprompted review
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Very happy with the service provided
Very happy with Motostorm. From ordering to enquiring about delivery was faultless. Carol was extremely helpful and answered my questions quickly and kept up to date with delivery date. Was shipped by ups on 18/11/25 and arrived today 25/11/25 which is good from Italy to Northern Ireland. By far the best price anywhere for these headers and the genuine article. Would have no issue ordering from this company again. 10/10
November 25, 2025
Unprompted review
Excellent company
Excellent company. Exceptional value and service. Couldn't be more pleased. I ordered a helmet not available in the USA and it was in stock and shipped from Italy to the USA in 1 week. Outstanding. Better service than most US companies. I highly recommend this dealer. Wish I could give more than 5 stars.
10 out of 10
October 9, 2025
Unprompted review
Scam
Scam. No information about them cannot act as the importer in Thailand, no information about procedures, but a mail by UPS with sky high charges which are as well scam and almost the amount of the product. Do NOT buy from them
October 10, 2025
Unprompted review
Reply from Motostorm
Thanking you for your feedback. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery.
Order Number 763003
Order Number 763003. I ordered an Arrow Competition Low Full System S1000RR 2020 exhaust for my new motorcycle over a week ago. It has yet to ship and with multiple text messages, emails and phone calls I have yet to get someone to respond. I am supposed to go pick it up from the dealership, that I have to drive 7 hours too, with the new exhaust installed but now if it ever arrives I will have to pay for the labor out of pocket. I chose this website to save money but it seems to have back fired. If only I could get my stuff shipped to me in a timely manor.
September 23, 2025
Unprompted review
Reply from Motostorm
Thanking you for your feedback. We have replied to the mail that was sent to us by you this morning. The immediate reply to info requests is not guaranteed with 24 hours. We have sent you an update regarding your order. The goods will be shipped tomorrow.
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I ordered something for my Scooter
I ordered something for my Scooter. They said it will be shipped out before sept. 9. They don't answer emails which I find unprofessional. And the process update doesn't seem to work as well. Hopefully this was not a scam since I already experienced it.
September 10, 2025
Unprompted review
Reply from Motostorm
Dear Customer, we have seen the email you have sent 9 hours ago and we have replied now as soon as we have received the necessary information. sometimes a feedback is needed and therefore an immediate answer is not always possible. For any reply please use the email we have sent you. thank you for your understanding
FALSE Misleading Pricing
Motostorm provide misleading prices.
Their prices are competitive as they try to incur additional costs to you via delivery and tax charges AFTER you have already made payment to them.
Im in australia, made payment in full for a shoei helmet including a delivery charge.
Once dispatched, i recieved a UPS invoice which i thought was incorrect and tried to get motostorm to deal with it. Motostorm confirmed that they wanted me to pay it, currently disputing with them now to which they dont want to process a full refund.
also prior this, the helmet i actually wanted was in stock at time i placed the invoice for in june 2025, they advised it was actually on order and would take 8 weeks. They waited 8 weeks to tell me it was actually unavailable and offered me a different model which i reluctantly accepted, to find out that they hit you with additional hefty tax & courier fees after youve already paid them is truly a dirty tactic.
Regret ever dealing with this unprofesssional group of con artists.
September 4, 2025
Unprompted review
Solid service, sorted delivery probs
I ordered a Helite e-turtle vest competitively priced. The vest was despatched promptly and I was able to track the parcel to northern Sweden where GLS-Schenker delivery systems then lost it for 10 days. Not Motostorm's fault. Motostorm's customer service answered the phone and followed up. I got the delayed parcel and all ended well.
July 12, 2025
Unprompted review
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ORDER #743434
ORDER #743434
#updated on 20 August 2025
Order received on 11 August 2025.
There was a production delay by factory.Motostorm ship out my order quite fast.Thanks guys.
Ive made order on 12 July 2025 for Arrow Pista exhaust.At first delivery should be on 22 July but suddenly they change to 5 August.Today 6 August but nothing happen they still not ship out my order.Email was not answer yet.
August 6, 2025
Unprompted review
Reply from Motostorm
Thanking you for your feedback. As you know there was a production delay with the item that you purchased on Motostorm. We are happy to say that the order has been shipped today and soon you will be recieving tracking information by email.
Order Number #742997
Order Number #742997
No updates on purchase. Ordered on the 10th, expected postage by the 16th. Its now the 18th and I've heard nothing.
I've emailed twice asking for an update and have not gotten a reply.
Tried calling internationally (im in Australia) and no answer.
Feeling like ive been ripped off from the lack of communication
July 18, 2025
Unprompted review
Reply from Motostorm
Thanking you for your feedback.
The only request we received from you was an email yesterday.
Our team is already processing your order and will contact you via email.
Order reference #742972 I placed two…
Order reference #742972 I placed two orders with motostorm and have been trying a few times to contact them to make a adjustment to one of my orders and check availability of the pants. However I have not gotten any replies.
This has drove me to check out there reviews and this seems to be a common occurrence.wish I had done that first.this has left me concerned about my orders and wondering if to try and contact them through PayPal as this was my payment method.
July 12, 2025
Unprompted review
Reply from Motostorm
Our customer service has been sending you feedback about your orders that are currently being processed. we apologize if the reply came later than expected.
now I have waited for 3 weeks for a…
now I have waited for 3 weeks for a response and sent 4 emails and no response other than that we are investigating the matter. got a wrong front visor and it shouldn't be difficult with the pictures I've sent that something is completely wrong. in Denmark, where I come from, you always get a response within 1-2 days, this is normal customer service
Ordre 733609
July 9, 2025
Unprompted review
Reply from Motostorm
Thanking you for your feedback. Our apologies for the delay with our reply. Please check your inbox you have been contacted by customer service.
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I think it's wrong for them to sell…
I think it's wrong for them to sell things that aren't available in stock. When I bought it, it said it would be shipped within 24 hours. It's been a month since I bought a helmet and I still haven't received my order. And they always blame the manufacturer.
May 30, 2025
Unprompted review
Reply from Motostorm
we indicate on our website "in stock shipping in 24 hours" in green all items that are physically in our warehouse. For the items that arrive from the brand, we indicate the average lead time before we ship. Unfortunately for your helmet there was an unexpected delay. Our customer service has been in contact with you regarding this issue. we apologize for the inconvenience sincerely
Will not respond
I ordered an exhaust for my motorcycle from this company earlier in the month and it was expected to ship last week. I have had 0 updates. The company will not respond to my messages. Thankfully I paid through paypal.
June 24, 2025
Unprompted review
Reply from Motostorm
Thanking you for your feedback. Our apologies for the delay that there has been with shipment. The item was ordered from the producers but unfortunately there is a production delay. We a have proceeded as you have indicated through paypal.
Expect to receive a vat invoice from FedEx
The purchase and delivery was seamless. However after a week I received a invoice bill from FedEx their courier for £56, of which £46 was vat, now a motorcycle helmet is zero vat rated in the UK! Also rather concerningly I had an email from FedEx another bill for a zero vat rated item from chromeburner, from whom I didn't purchase anything. Something is not right here !!!
May 24, 2025
Unprompted review
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