I liked efficiency in terms of rather quick and simple enough booking. I didn’t like being in touch with two instead of one agent - Mountvacation and ‘we consult gmbh’. Likewise, I don’t like rathe... See more
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See what reviewers are saying
It's easy and pretty straightforward to book, though it would be great if you could choose a particular unit rather than a generic one. It's great that the accommodation + ski pass packages can b... See more
It was very easy and fast to make a reservation. And reservation confirmation vas very quickly. I sent an inquiry about the check-in time, so I hope the employees will answer me. But more information... See more
I am very pleased with the whole booking process. The employee is very kind and helped me correct my mistake when paying by card. I will continue to use MountVacation website in the future. nice gr... See more
4.5
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Fast and easy reservation process.
Fast and easy reservation process.
After that the complete booking information is sent to email.
Thank you,
R
November 3, 2022
Reservation process
I am very pleased with the reservation process and therefore loooking forward to spending my vacation with them. The service was provided with exceptional
professionalism and readiness for any questions.
October 27, 2022
Everything was fast and smooth
Everything was fast and smooth. When we called, someone has always answered the phone and gave good guidance and needed support.
October 3, 2022
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It was ok except I didn't get 20 eur…
It was ok except I didn't get 20 eur off with used code
September 7, 2022
Reply from MountVacation
Poštovani Andrijana, ali na rezervaciji imate smanjen iznos za 20 €. Baš vam piše popust -20 €. LP Dejan iz MountVaction
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Credit Card
There was a problem with credit card input, first time didn't accept the card (Master Card) and I had to repeat the whole procedure again.
August 16, 2022
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Unsecure payment
Unsecure payment
Some random person had all my card information and could use them if they wanted. Needed to cancel all my cards because of this
EDIT: Answer to the seller
The person from your company called me and read me all my card information - card number, expiry date and CVC/CVV code which means that they have access to my personal info and can use it for their own gain. I wonder who else can see and, if they feel like it, use my card for their own purposes. Just because my payment wasn't successful at the time does not mean that anybody can see my payment info. If I didn't answer the phone, I was probably working at the time and couldn't answer.
EDIT 2: Dear Dejan, where are you getting info that the "card" had no funds? This is your assumption to minimise the problem we are having here. You are saying it's ok to have access to my card information?
May 20, 2022
Unprompted review
Reply from MountVacation
Dear Mrs. Vukmanic, I apologize for hearing that. We facilitate more than 60.000 clients per year without any problems or fraud. Only to Kranjska Gora we have facilitated 4904 clients in that past 12 months. You have booked your holidays on our website with the credit card that had 0,00 € funds on it. That is why, we have cancelled your booking. Occusing MountVacation as a fraud is really unfair and misleading for everyone reading this. I have even called you personally to see how can I help you, but you didn't pickup the phone and you haven't called me our MountVacation back.
EDIT: the person who called you was a person dealing with the payment issues. That is why you have been called from our team member. In order to keep our satisfaction ratio with our customers high, we don't cancel immediately the booking even if there are no funds on it. If the funds would be on the card, you wouldn't be called and card wouldn't be visible. Using a card without funds when ordering a service is not a correct behavior anyway, I am sure you agree with that.
Your booking is cancelled free of charge and the details have been deleted after the cancellation has been done.
Regards, Dejan - MountVacation
Nice experience!
The telephone operator was so
attentive and so nice to communicate with; explaining details and silly questions as well. I love it, and payment was fast and secure.
April 15, 2022
Unprompted review
Sve je odlično i brzo dogovoreno.
March 25, 2022
Unprompted review
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Every step was perfect!
February 25, 2022
Unprompted review
I had an issue with cupoun discount but…
I had an issue with cupoun discount but it’s solved in right manner, very quickly
February 6, 2022
Unprompted review
Simple and fast...it is ok
January 14, 2022
Unprompted review
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