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Move Concierge Reviews 633

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TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as wonderful and outstanding. Customers frequently highlight the staff's professionalism, helpfulness, and extensive knowledge, making the process of setting up utilities and other services much easier and less stressful. Many appreciate the smooth, organized, and caring approach, noting that the company takes their needs into consideration and provides excellent solutions. However, some customers were dissatisfied with the service, reporting that promises were not kept and that they had to set up everything themselves. These reviewers felt the service was useless, even impeding their progress and making their move more stressful, with some experiencing issues like being pushed towards specific providers or having services not arranged as promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting that it made stressful processes easier and... See more

Staff

Customers had positive experiences with staff, frequently praising their politeness, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting how smooth,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that communication was on point and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was excited to use this service. The push was for internet. I had to ask for utilities to be emailed (wasn’t in SPAM folder). When I received the email, the utilities were for City residents. I am n... See more

Company replied

Rated 4 out of 5 stars

This request for a rating on service provided, doesn't indicate what the service was. At least I couldn't find it. Therefor I am not rating this product as it would not be fair.

Rated 4 out of 5 stars

Recently received some help with home security company the contractor was decent and helpful.

Rated 5 out of 5 stars

Ashley Britton was a huge help getting my utilities set up and appointments scheduled. She was very informative and explained things very well. This is a wonderful service. Ashley could not have been... See more

Company replied

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

633 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding service!

Outstanding customer service! Christopher and Adriane at Move Concierge helped my wife and I get our services connected to our new home, consulted on and provided support through the process of finding a security system and also connected us with a solar company to evaluate our property. There are many services they offer and at every step I have found Christopher and Adriane to be very supportive and helpful, completely streamlining the process of connecting all of the services needed for a new home. I highly recommend Move Concierge services!

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful during a busy time

It was well explained and very helpful in setting up the new services at our house. Given all the other things we needed to coordinate it was nice to have a few things researched and done for us.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Utilities

They gave me all the utilities I needed to contact to get turned on in my name so it will be ready to move in on closing day.

August 20, 2024
Unprompted review
Rated 2 out of 5 stars

Just a selling point for home security

Just a selling point for home security. Didn't have any of the proper contacts for utility hookups, and it was easier to find them myself. They did get my internet sent over for my first day in the home, but otherwise, it just seemed like a gimmick for selling home security.

July 26, 2024
Unprompted review
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Reply from Move Concierge

Thank you for sharing your experience. We appreciate your candid feedback. While we strive to offer a comprehensive moving experience, it seems we fell short. A member of our leadership team will be in touch to discuss your experience further.

Rated 5 out of 5 stars

Ian was great

Ian was great! He helped me get my energy needs figured out and took the time to explain details and best practices so that I better understood current and future factors.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Christopher was great

Christopher was great! He gave me all the options and went over things that I would not have thought about. When my date was moved up, he made sure to update the installation dates for me.

June 5, 2024
Unprompted review
Rated 2 out of 5 stars

Wad supposed to be easier

Wad supposed to be easier. I ended up having to call the provider myself . Had to follow up several times. Won't use the service again.

April 18, 2024
Unprompted review
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Reply from Move Concierge

We're sorry to hear that our service fell short of your expectations, and we appreciate your feedback. Your experience isn't reflective of our standards, and we're committed to addressing any issues to improve. If you ever decide to give us another chance, we'll do our best to make it right.

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