Move Concierge Reviews 636

Great customer service! The representative was patient and made the process quick and easy!

Heather was great! She was very professional, polite, knowledgeable and helpful!!

Wad supposed to be easier. I ended up having to call the provider myself . Had to follow up several times. Won't use the service again.

Mimi Nguyen was great in all aspects.

don't really see the point. they provided basic utility information that's a quick google or question to your real estate agent away. they spent an inordinate amount of time trying to upsell me on a home security system. they persistently want to be on a phone call instead of leveraging email or text. they ended up getting me a quote for a home warranty that was more expensive than the first one, at the same provider, that came up on google. when i asked for help securing an invoice my lender needed to provide a related credit, their (Brian) first answer was that they couldn't help, and then after I expressed disappointment, there was a half hearted effort thereafter.

tbh, (1) i think goosehead (who referred me, and who actually was decent), should drop them and (2) anyone considering their services should skip them altogether.

at best, useless; at worst, will skim some margins for their own benefit that aren't even that hard to procure yourself with an internet connection.

We have a new construction home and the Cox order was setup wrong multiple times. We are still waiting on internet.

The person who called me was very nice and friendly. He showed me different options that helped me save on internet and an home security package. He also shared info about his life too as I was sharing about mine since he is asking questions about your needs so it made it easier to share about my needs when he was willing to share some about his life too.

Mimi was great!

Promptness. Courtesy. Helpfulness. Takes away some headaches of moving!

Great talking with Jermaine on the phone very understanding on want is need to be done to make it simple very knowledgeable and helpful

No one bothered to tell me that you don't setup water and electricity outside of Texas. You are FAR FROM a "concierge" service. You need to remove that word from your company name. This was HORRIBLE service.

My realtor had given me this to help with the move-in of my new home. I wasn't too fond of the idea, but I really appreciated her help. They were unable to help me actually setup my necessary utilities (Water, Sewer, Trash, Power), but only to help sell me on other products and services. I ended up trying out the Vivint, but by the time the installation was finished, I was already wanting to cancel due to horrible service and installation. So with their help, I now have holes in my walls, and end up having to do all the setup myself anyway.

I wouldn't recommend anyone to use Utility Concierge unless they want to be sold on things they don't need.

Great service. Very helpful!

Alex was great! Walked us through it all very professional, helpful and all smiles!

Easy to work with and clear communication

Great experience
Getting some of my utilities set up with the help of Michael Marzec was a breeze and I would definitely recommend.

Customer service was great.

I am so happy with Utility Concierge, specifically with Tyson Fullen. He was an amazing representative and explained everything to me. I was overwhelmed as a first time homeowner but he walked me through the entire process and made everything so easy. Thanks for showing me the best deals!

These people not only didn't set up the utilities when they said they would, they have cost us thousands of dollars in home repairs. My electric went off during the coldest days of winter and pipes upstairs broke while my wife and I were moving in as first time home buyers. They asked for my SSN, and I spent more time on the phone with Jay than I did actually setting up my own utilities after they had said they were going to do it. Called the day I closed sounding official; Ask your realtor! Ignore this call!

Roberta was very clear and thorough in her explanation of everything. Thank you!