Mowers & Spares Reviews 

I ordered an ignition coil for a petrol strimmer. Delivery was slow (2weeks) and when it arrived was the wrong part.
Returned it for a refund which I had to chase 3 weeks later and they refused to refund the £8.50 postage even though it was their error. When I spoke to them on the phone they refused to accept their error. Be careful using this company, I won't use them again.

Please see the EDIT!!

Emailed them on Friday 29/05/26 at 08:32 asking about availability of a part. Especially as the description of the part mentions that it may not be in stock and can take 3 to 4 weeks to back order.

No reply received to my enquiry, so I can only conclude that the business doesn’t need any customers,

EDIT.

In response to mowers and spares reply, I send my email again from the same email address. Magically this time they received my email. Had they just provided the information requested, I would have removed my review. Unfortunately, mowers and spares like to blackmail their potential customers.

This was the reply to my email.

Good Morning,

Thank you for reaching out to us. We have received your email regarding a replacement engine, and we would like to help you resolve this.

However, we noticed that you recently left a 1-star review on Trustpilot stating that we failed to respond to you. We checked our email servers thoroughly and have no record of any previous correspondence from your email address. It appears your original message never reached our system.

As a small business, we dedicate our resources to customers who work constructively with us. Because your public review claims we ignored you—when we never received your message—we are unable to provide further service or investigate your issue while that inaccurate statement remains online.

If you would like our team to resolve your current issue today, please update or remove your Trustpilot review so it accurately reflects the situation. Once that is completed, reply directly to this email and we will immediately prioritize your support request.

Thank you for your understanding.

Kind Regards

| E-Commerce Manager | Facebook | Twitter | YouTube

Item arrived quickly and was easy to order. It was wrong though and there were supposedly two different parts for the same model or mower but mowers and spares only list one. When I called to follow up on an email asking for a replacement part I received no apology and was told they only list one part because this is what other customers have ordered previously. Illogical and bizarre but pretty standard for these days from customer service it seems. Kept telling me technically it will fit, even though the parts are totally different shapes so technically it can't fit! I've asked them to list both parts to avoid inconveniencing other customers.

Great service and very helpful company.
I would highly recommend.

Top top guy, made me feel right at home. Answered all my questions while advising me on what I needed.

Really easy experience and would recommend to anyone.

Fast and efficient

Great experience, very happy with the service. would highly recommend. Thank you

Great service, advice on the parts that I needed.

Pricing is fair and transparent definitely value for money.

Great service!

Great price for parts I needed, and very quick delivery.

Great service item delivered with speed

I ordered a chainsaw with free shipping. I then got an email asking for £25 extra for shipping or a refund because I live in the Highlands.
They could just have used parcel force or a different courier but they don't seem to want to do that, putting the onus of their mistake on my shoulders. This is causing huge delays for me.
This does not make me feel confident should there be any issues with the machine.
I asked for a refund. I received a refund 10 days after payment was made, causing delays for our project.
Additional info: A few minutes after the reply was posted, we received a revenge 1 star review on our profile.

I had a decent experience with Mowers & Spares. Delivery was quick, and their prices seemed competitive compared to bigger brands. However, the checkout process was confusing, and I ended up paying for delivery despite their website suggesting it might be free. Overall, they were okay, but there’s room for improvement.

Avoid if possible, I ordered three parts for a mower that the website confirmed would be compatable however when they arived they were for the wrong model.

To make matters worse they are charging me a 25% re-stocking fee even though I returned the non compatable items within the 14 day cooling off period allowed under the consumer rights act.

They claim to have it in their T&Cs which no doubt they have but very very sneaky. Lady on the phone was well versed with arguing that line so it must be a constant scam for them!

Dont bother there are other more reputable businesses out there.

Wished I had read the reviews before ordering.

Ordered a pair of tree loppers £109. No confirmation of dispatch or a day for delivery and the first delivery did not arrive and went missing, but when I rang to ask when the item would come they said it had been delivered and signed for by a MR P Jones, who I have no idea who he is. Had to keep asking what was happening, and they kept saying that the courier was looking into it, but also kept saying that the item had been delivered to my address, but could not provided any evidence apart from a dodgy delivery note. Accused me of backing staff into a corner, when all I wanted to know was what had happened and where the loppers had gone. After 2 weeks they sent another pair which they did provide tracking for and a delivery day, these loppers did arrive, but the whole experience was horrible. Will not use this company again! Wow and the companies aggressive response to this review says it all, just avoid this company!

Can’t get a response from this company only order a £13 spare and have had to pay £7:50 postage product hasn’t arrived or had any confirmation it has been despatched tried to contact the company on several occasions but have had no response. Very frustrating and disappointing.

Mowers & Spares offers prompt delivery and competitive prices on their EGO multi tool package, making them a viable option against bigger brands. However, there was some confusion regarding the dispatch note origin and a discrepancy with their advertised free delivery, which resulted in unexpected charges. While the product descriptions were helpful and comprehensive, ensuring you find what you need, this inconsistency affected my overall experience, leading to a 3-star rating.