Mr Bee Removals Reviews 493

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and positive attitude, making the moving process smooth and stress-free. The service is consistently described as outstanding, efficient, and careful, with many appreciating the promptness and clear communication throughout the booking process. However, some customers were dissatisfied with pricing, noting discrepancies between quotes and final costs, or unexpected additional fees. A few other people also felt that the product handling was occasionally problematic, citing instances of damaged items, lost parts, or a lack of proper equipment from the movers.

What people talk about most

Service

Consumers generally express satisfaction with the service provided, often highlighting the punctuality,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's efficiency,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the pricing competitive, reasonable, and... See more

Product

People report ambiguous experiences with product handling. Many customers experienced significant damage to... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers found it easy, quick, and convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They agreed to help with my move very last minute, literally 2 hours before I had to leave my apartment. My driver David was the sweetest thing, super helpful and very understanding, communication was... See more

Rated 4 out of 5 stars

This was my second tune using Mr Bee Removals and it was again, a very good experience. The team were professional, respectful and worked well together. They worked hard and had a great attitude and a... See more

Rated 4 out of 5 stars

Mr Bee Removals helped me move house in September. They were prompt on time and although they left one item behind they remembered everything else and did not seriously damage anything.

Rated 4 out of 5 stars

Very fast and the 2 men who loaded up very careful with my stuff only problem I had that the job turned out to be £35 pound more than what I was quoted by the man I spoke to when I booked it.



Contact info

4.1

Great

TrustScore 4 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was really seamless

It was really seamless. The guys were fantastic and no difficulties experienced at all... I will definitely recommend your company to people. They were professional and effective in their conduct.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

A very Satisfied Customer…


I had a long search for movers and was very skeptical based on passed bad experiences and the nightmare reviews read, but I decided to use this service due to the transparent, specific and reasonable priced email
quote I received from them via Eammy and our reassuring
conversation. He was very honest, knowledgeable and professional.
From start to finish the service was
professional with confirmation emails and calls to ensure all was as it
should be. The move itself was quick
but careful, efficient and a great success and frankly better than expected. We were very impressed with the way the movers worked very
well together and were polite and
respectful throughout the process.We would be happy to use the service
again and highly recommend it to
anyone!!

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great movers!

This was the first time I have had to move so much stuff so booked Mr Bee Removals to assist and they were great. The 2 movers were early and waited outside ready to start promptly at 9am. They were both really nice and careful with all our stuff making sure we could move as much as possible in the time I booked them for. They did a great job and helped massively putting all the heavy stuff in the correct rooms at the other end. Would definitely use again!

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

Cheap and brilliant

The guys that came were on time, efficient, friendly and professional. Everything was moved without any damage even though there were some tricky narrow corridors to navigate. Would recommend to a friend and would use them again. By far the cheapest option around as well!

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

To be honest I was a bit worried as…

To be honest I was a bit worried as some reviews were bad, but had already booked the service and so I decided to go ahead anyway. I was so relieved as everything ran so smoothly and the 2 man were really helpful and extremely well mannered they completed the job really quickly and I would absolutely reccomend them.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Bee is the best!

I’ve used Mr Bee on a couple of moves and in each case they were very professional, friendly and efficient. They went over and above to ensure the move went smoothly with no stress. I recommend them highly

February 24, 2024
Unprompted review
Rated 3 out of 5 stars

Used twice. Entirely different experiences

We used Mr Bee twice last year to move out of our flat into a temporary home whilst we were waiting for the legal work to be completed.
The first experience was deserving of 5 stars. The workers were great, on time, introduced themselves, packed the van very efficiently and assembled the bed and sofa back together in the new flat. Could not fault them at all and they were excellent.
We used the same company again when moving to our house and it was the complete opposite. One of the team arrived 45 minutes after the first, they somehow got lost for over 20 minutes on a 5 minute drive, then when they did arrive took very little care in the goods and banged them all over the place with little care for paintwork or the items. The bed and sofa were just dumped in the room, and right at the end, the member who was 45 minutes late tried to claim they had spent more hours than they actually had!
They are very cheap, but I’m not sure if we would use them again or recommend them. It’s a shame as the first experience was amazing.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

The two lads (Jack and George) were…

The two lads (Jack and George) were amazing! They worked so hard, didn’t stop once and were very professional. I would highly recommend them. Thanks for making our move much less stressful.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

The company was extremely helpful

The company was extremely helpful, even more considering it was a last minute booking for the following day! The guys moving the belongings were extremely efficient and careful, it took a huge weight off my shoulders. I was pleasantly surprised at the rates they offer as well considering they operate in London. Overall very happy to have gone with them!

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

RESPONSE

RESPONSE
It is unfortunate that the business' response does not allow the customer to respond. I delayed writing that review because I have been hoping that Mr Bee would become conscionable. Irrespective of the facts, had he managed the situation differently, the review might have been much different. I have not lied. Everything written in my review is the absolutely truth. I have quired charges, but have NEVER at any stage refused to pay for your services. I have my bank statements of ALL payments, well over £2000, also messages to and from Mr Bee himself. However, as you will notice in my review, I made no mention of payments. I could have done, but chose not to, because that was not the issue, instead, because of how the damages and personal injury has been ignored by Mr Bee himself. Notwithstanding, since you try to make payments a bone of contention, let my briefly state: When I enquired from Mr Bee about the deposit I paid, he insisted that I did not pay any deposit. I proved this by sending him my bank statement showing the deposit amount and date. He then stated that the deposit was taken from the final amount charged, otherwise the amount would have been more than £1,200 (or just over). Although I was assured that my deposits would be returned after the move, I accepted Mr Bee's explanation about the deposit because I did not want to make a fuss, and I told him so (No wahala !). My annoyance is a direct result of his sudden refusal to communicate (to date), when I requested the company's insurance policy regarding personal injury and damages. As previously mentioned, although there were some damages, we were fully happy with the removal men. We have a lot of things, some very heavy, also, we had to move into storage at the last minute and out again. The men were amazing, adapted to unexpected changes and worked really hard - much credit to them. I am a racist ?? That is simply a ridiculous and hilarious notion, as a diversion from the issue. Why don't I take legal action? :)) God's timing is not our timing - that's the perfect timing for us all, and for everything, and whether I do or not, our Divine Source is the just judge, which never fail and comes to everyone. Finally, you dear to call me a liar, in your attempt to nullify my review; but I laugh at your ignorance, and pity your folly. My blood was spilt and I suffered great anguish and the wound is still healing. Again, you dear call me a lier, Hmm. The perfect judge never sleeps, is always listening, sees and knows all - least to say say that your communication and people's skills requires urgent attention.

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

I was worried after reading reviews, but it was a FABULOUS experience!

I wont lie, I hadn't checked the reviews before I confirmed with Mr Bee, and when I did late the night before, I was really worried. I had NO need though. Two guys turned up right on time (Matt and his colleague), packed all my goods with a lot of care, took my bed apart with tools, and packed the van. No time was wasted at all and they asked me questions if they need anything. They even marked the box with the kettle in it! When we got to the other end, unload was quick and orderly, they put my bed together again and handed me the box with the kettle :-)
I wanted to pay by card, called the office and there was no reply. We called the owner who said "no worries, agree the price with the guys and I will call and take payment when I am back in the office" - the price was as agreed (boxed were paid for by usage) and the owner called later and I paid very easily over the phone. I was not overcharged, nothing went missing, nothing was broken and everyone I dealt with was charming, friendly, courteous and professional.
I can't rate them highly enough. Thank you for making my move so easy!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The mover was on time and helpful. He loaded the van carefully and made sure a mirror was transported safely. Reasonable price for excellent service.

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

I received many quotes and honest I…

I received many quotes and honestly I found Mr.Bee is the best of all. Value for the money in fact cheapest of all quotes, professional service and they are always reachable. I would strongly recommend them for moving homes and they would be my top choice for moving.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Bee I would highly recommend to…All

Mr Bee I would highly recommend to everyone 😇 My two very friendly guys from Bulgaria were more than helpful. They overcame great parking problems (Central London!) with cheer and some brilliant driving.
They carefully and diligently packed the contents of the entire flat. All was done with great speed and patience. Great Price Great Service and if you are moving get Mr Bee you won’t be disappointed 😉

January 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look