The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrive... See more
Company replied
I ordered the cooling mat for my dog based on the excellent reviews it received. While waiting for it to arrive I had to contact customer service who were brilliant. As soon as the mat arrived my dog... See more
Company replied
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
Company replied
Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.2
Average
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My dog loves this bed
My dog loves this bed, it’s so soft and she actually moves it around the house. Delivery is a bit slow, but worth the wait.
July 14, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Maureen,
Thank you for your lovely review! We’re so happy to hear that your dog loves the bed and enjoys moving it around the house.
We truly appreciate your patience regarding the delivery time, and we’re sorry it took a little longer than expected. We’re always working to improve our shipping process to provide a smoother experience.
Thank you again for choosing us — we’re thrilled that the bed has become a favorite spot for your dog!
Advertisement
Same as many of the other comments does…
Same as many of the other comments does not stand up to what is described, not cool just nylon and polyester and send back is not to UK, and costly, just hope that I get a full refund as done all they say to return the item.
Having received a reply email from Mr Fluffy, saying that nylon and polyester dissipantes heat, I cannot find any proof other than the contrary.
July 16, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi,
We’re sorry to hear that you feel this way, and we appreciate you bringing your concerns to our attention.
Regarding the material label, we understand that it shows nylon and polyester. To clarify, the tag indicates the fabric components used in the product's construction. The label information is correct.
The cooling mat works by dissipating heat from your pet’s body when they lie on it. It is not designed to feel ice-cold like a mat that has been placed in a refrigerator or freezer, but rather to help draw away excess body heat and provide a cooling effect through contact.
We understand that the product did not meet your expectations, and we’re sorry for the disappointment. We appreciate your feedback regarding the material and return experience, and we will continue to use customer feedback to improve our products and service.
My older dog with hip pain snuggled…
My older dog with hip pain snuggled right in after it was done expanding. He slept through the night for the first time in months. I am so happy with this bed ❤️ and it arrived very fast!
July 13, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Marney,
Thank you so much for sharing your wonderful experience!
We're delighted to hear that your older dog with hip pain settled into the bed after it had fully expanded and was able to sleep comfortably through the night. Knowing that it has helped him rest more comfortably truly means a lot to us.
We're also happy to hear that your order arrived quickly. Wishing your furry friend many more cozy and restful nights! 🩵🐾
The customer service was outstanding…
The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just can't win. They tried but she really doesn't want to use it so I'm really bummed out. The product appears to be pretty soft but it's not like the ones that I've purchased in the past perhaps they changed manufacturing company. But I just want to elaborate on the customer service because they really tried. I would go up inside if I was going to order more I hope this helps others.
July 2, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lady Lindsey,
Thank you so much for taking the time to share your experience.
We're delighted to hear that our customer service team was able to assist you and provide a replacement bed in a larger size. While we're sorry to hear that your dog still isn't interested in using it, we truly appreciate your kind words about our team's efforts.
Thank you as well for sharing your sizing advice with other pet parents. We hope that, with a little more time, your dog may become more comfortable with the bed, as some pets simply need a bit longer to adjust to a new sleeping spot.
We genuinely appreciate your thoughtful feedback and your support! 🐾
My dog started using the bed right away.
My dog started using the bed right after I put it down on the floor. He loves it and uses it several times a day.
July 6, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Ann,
Thank you for your lovely review!
We're so happy to hear that your dog started using the bed right away and enjoys relaxing in it several times a day. It's wonderful to know it's become one of his favorite spots.
Thank you for choosing MrFluffyFriend, and we hope your pup continues to enjoy many cozy naps! 🐾
Advertisement
I ordered a large and it runs real…
I ordered a large and it runs real small. I have a miniature American Eskimo that weighs only 16 lbs and the bed is not big enough for her. It’s flat on one side of the rim because it doesn’t have enough stuffing in it. She sleeps more on her blanket because she can stretch out on it.
July 15, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Sandy,
We're sorry to hear that the bed didn't meet your expectations.
Because our beds are vacuum-packed for shipping, we recommend allowing the bed to air out fully after unpacking, then gently massaging and shaking it to help the filling redistribute and regain its intended shape.
We also offer a size exchange if the bed you received isn't the right fit for your dog.
Please feel free to email us at info@mrfluffyfriend.com, and our support team will be happy to assist you with both the filling concern and your size exchange options. We look forward to helping you find the best solution.
Impossible to return!!!!!
Quality of product not great, but main concern is if you want to return your order, then DO NOT BUY from this company. They make it impossible to return as return address in Germany. I sent my parcel back after lots of back & forth, paid £21 @ post office for parcel to be signed for as requested, only for my parcel to be returned to me, as unclaimed their end.
Will never order again nor recommend this company!!!!
June 18, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lorraine,
We're very sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologize that your return parcel was sent back to you. While the carrier's handling of the shipment is unfortunately beyond our control, we will certainly look into why the return was not successfully received and investigate this further.
We can assure you that we take your feedback seriously and will work to understand what happened so we can assist you toward a resolution.
Thank you for bringing this to our attention.
Don't know what to say
Don't know what to say, its just a thin mat thats quilted, my female French Bulldog like to sleep on it, she likes to wad it up and sleep on it.
July 1, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Keith,
Thank you for taking the time to share your feedback.
We're glad to hear that your French Bulldog enjoys using the cooling mat! Our cooling mats are designed to dissipate your pet's body heat to help keep them comfortable, rather than feeling ice-cold to the touch.
It's also great to know she's found her own cozy way to enjoy it by wadding it up. We appreciate you sharing your experience and hope she continues to stay comfortable on her cooling mat! 🐾
DON’T WASTE YOUR MONEY!!!
Defiantly would not recommend absolute rubbish and when you try to return you get hit with a £17.00 bill to return for a refund. DO NOT BUY THEY ARE USELESS.
July 14, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Shirley,
We're sorry to hear that you're not satisfied with your purchase.
We understand your concerns regarding the return process. To make returns more convenient for our UK customers, we provide an EU return address rather than requiring returns to be shipped overseas.
We can also see that one of our customer service representatives is already assisting you via email and will continue to help resolve your concerns.
We appreciate your feedback and hope we can reach a satisfactory resolution for you.
Advertisement
Ordered my French bulldog a cooling mat…
Ordered my French bulldog a cooling mat for £25 and it’s absolutely rubbish product, probably costs £1.50 !!!
Awful !
Claiming money back from credit card company.
July 10, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mrs. Arnold,
We're very sorry to hear that you're disappointed with the cooling mat.
Our cooling mats are designed to work by dissipating your pet's body heat rather than feeling ice-cold to the touch, so they may feel different from what you were expecting.
We'd really like the opportunity to help and look into your concerns. Please send us an email at info@mrfluffyfriend.co.uk, and our support team will be happy to assist you further and work toward a resolution.
We appreciate your feedback and hope to hear from you soon.
Absolutely Impressed!
Bed is awesome! Super soft. My old/overweight husky has got bad joints. She can barely get up on her own and spends most her time laying down these days. I've been telling her for 2 days she's getting a new bed so she's been excited. She absolutely loves it and so do I! It's very good quality and unlike all my other dog bed this will be super easy to put back together after coming out of the dryer the way it's designed with the inserts. Kudos for that. I've replaced beds to avoid fighting to get the cover back on after washing a single time. The company is great. My order was processed immediately at the very end of the day. Packed and shipped bright and early the following morning. At my doorstep in 3 days! Completely shocked me. I received an email daily with not just updates but words of gratitude and instructions on how to take care of it. I also purchased 1 of the giant round beds that should be here tomorrow. Very excited. Thank you so much. I will be ordering a 3rd as soon as I know which bed my other dogs seem to prefer. Great product. Great company. Great experience. Highly recommended. Mike Bukowski-Syracuse N. Y.
July 13, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mickey,
Thank you so much for your incredible review!
We're absolutely thrilled to hear how much your husky loves her new bed. Knowing that it provides her with a comfortable place to rest means the world to us. It also makes us so happy that you appreciate the thoughtful design, especially how easy it is to reassemble after washing.
We're delighted that your order arrived so quickly and that our updates and care instructions helped make your experience even better. We can't wait for your giant round bed to arrive, and we hope your other dogs love it just as much!
Thank you for your trust and recommendation. We truly appreciate your support and look forward to welcoming you back for your third bed!
Very disappointed with the product
Very disappointed with the product. I purchased a medium cooling mat .I have a French bulldog abd hes not very big and he doesn't fit on it its very small
July 10, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi,
We're sorry to hear that you're disappointed with your cooling mat.
We'd like the opportunity to review your purchase and see how we can assist, but unfortunately, we don't have enough information from your review to locate your order.
Could you please send us an email at info@mrfluffyfriend.com with your order details? Once we receive your information, we'll be happy to look into this for you and discuss possible solutions.
We look forward to hearing from you.
A good experience all around
Easy to see on the web site what has worked for other dogs, very helpful. The bed arrived in a timely span and in good shape. My Westie took to it right away, and “arranged” the pillow to her liking. Good quality material.
July 1, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Amy,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear that you found our website helpful and that your bed arrived promptly and in great condition. It makes us especially happy to know that your Westie took to it right away and even gave the pillow her own personal touch! 😊
Thank you for choosing MrFluffyFriend™. We hope your furry friend enjoys many cozy and restful naps in her new bed.
Advertisement
Redesigned bed/Maine Coon approved
Redesigned bed. Prior bed you couldn't stand or lay on it, very roly poly. New design is great. My dog refused to even touch the old bed, he doesn't mind this one. He's not the one that uses it though. My Maine Coon has taken it over and ❤️ loves ❤️ it! Soooo, CAT APPROVED!
July 1, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Beth,
Thank you so much for sharing your experience!
We're delighted to hear that you're enjoying the redesigned bed and that it has been such an improvement. It's especially fun to hear that your Maine Coon has claimed it as their own—we're honored to be officially cat approved! 🩵
Thank you for your valuable feedback and for giving our updated design a try. We hope your furry family continues to enjoy many cozy naps together.
BUYER BEWARE
BUYER BEWARE! I ordered the MrFluffyFriend Calming Dog bed for my large breed dog. The photos showed it to be well-filled, supportive, cuddly. While I liked the shaggy covering because it felt soft and inviting, the bed was underfilled with cheap filling. I could touch the floor when I pressed down. It felt and looked like a $25 bed with a price tag of $199. I contacted the company to tell them the bed did not measure up to their description. They asked for time for the fill to "fluff". I gave it a couple of days. They advertise a 30 day satisfaction guarantee. After a few days I informed them I wanted to return it. They requested photos. I sent them. Then they wanted videos. I said I just wanted to return the bed. It was a nightmare. I finally had to get PayPal involved to arbitrate with this very difficult customer service department that was trying to run out the 30 day time clock with their delays. Their hidden return policy is full of roadblocks. I am convinced the only reason I received a refund (minus the $42 to return the item) is because PayPal ruled in my favor and forced the refund.
Oh yes...my dog WOULD NOT use the bed. First bed she has ever declined.
June 25, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Laurie,
We're truly sorry to hear about your experience and the frustration this has caused.
I can see that one of our customer support representatives has been assisting you via email throughout this process. As part of our quality assessment, we requested photos and videos to determine whether the bed was defective. Based on the information provided, the bed was found to be within our quality standards and not defective.
We understand that the bed did not meet your expectations, and we're sorry that your dog didn't take to it. While we're glad we were able to process your refund, we regret that the overall experience left you disappointed.
Your feedback is valuable and has been shared with our team as we continue working to improve both our products and our customer experience.
What a massive scam
What a massive scam. DI NOT PURCHASE FROM THIS COMPANY.
I bought a cool mat, when it arrived , it was absolutely tiny, nothing cool about it, certainly not fit for purpose.
When i tried to return it. The customer service was horrendous, what they dont tell you although it is despatched from England address, you cannot return it to that address it must be sent to GERMANY, at your expense. The mat cost £25, it would have cost £16 to return it. They will not allow you to return it where it came from. They are absolutely scammers in everyway. Please stay clear of this business.
Unfortunately your excuses and your sorry this did not reach your expectations bla bla bla. Doesn't cut it. People don't want to hear you excuses. Yes give people back their refund without all the BS about how your reviews are helping you to review how you process stuff. Its all BS. Refund people or you will forever get bad reviews. Reviews carry alot of weight with business. Remember that and learn from it
July 12, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Tracie,
We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We understand your concerns regarding the return process. At the moment, we offer an EU return address for eligible returns, but we completely understand that this may not be as convenient as you'd expected. We appreciate your feedback and are actively looking for ways to make our return process simpler and more convenient for all of our customers.
We're sorry that the cooling mat did not meet your expectations, and we regret that the return experience left you feeling disappointed.
Your feedback is important to us and has been shared with our team as we continue working to improve both our products and our customer experience.
Dog care business owner who loves these!!
The beds are high quality and my dogs love them. The biggest problem I have is I own a dog care business and they all want on them after a long play session. They are especially helpful if I have anxious dog staying over. Well worth the money!!
June 1, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi J A,
Thank you so much for your wonderful review!
It means a lot to hear that both your own dogs and the dogs in your care love our beds. We especially love hearing that they've been such a comforting spot for anxious dogs after a busy day of play—that's exactly what we designed them for.
Thank you for trusting us in your dog care business and for your recommendation. We hope all of your furry guests continue to enjoy many cozy naps! 🐾
Advertisement
I was pleased with customer service.
I was pleased with customer service when I mistakenly thought I selected the correct size of my dog for his bed. I noticed it after the sakes acknowledgement appeared. I quickly contacted customer support to get the order rectified and their response was immediate and professional. I received the bed in the time frame that was stated. It was a good experience.
June 24, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Elizabeth,
Thank you for sharing your experience!
We're so pleased to hear that our customer support team was able to help you update your order quickly and that everything arrived within the expected timeframe. We always strive to provide prompt and professional service, so your kind words mean a lot to us.
We hope your dog is enjoying the new bed, and thank you again for choosing MrFluffyFriend! 🐾
My Toy poodle loved her bed immediately…
My Toy poodle loved her bed immediately which was a relief. Its very soft and cute. The price vs quality too expensive in my opinion hence the 4 rating but Im happy because my dog is happy.
July 4, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi K C,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that your Toy Poodle loved her new bed right away. Knowing she's comfortable and happy is exactly what we hope for.
We also appreciate your honest comments about the pricing. We understand that value is important, and your feedback helps us continue improving both our products and our customers' experience.
Thank you again for your support, and we hope your pup enjoys many cozy naps in her new bed! 🐾
My dogs love the new bed
My dogs love the new bed
We received it just before the fireworks on the 4th of July. The color is exactly what was pictured on your website. I also appreciate that I can unzip the liner and wash it.
July 4, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Diane,
Thank you so much for your lovely review!
We're thrilled to hear that your dogs are loving their new bed and that it arrived just in time for the Fourth of July fireworks. It's also great to know you're happy with the color and the removable, washable cover—it was designed to make life a little easier for pet parents.
We hope your pups enjoy many cozy and relaxing naps. Thank you for choosing MrFluffyFriend! 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.