The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
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Reviews shaping this summary
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrive... See more
Company replied
I ordered the cooling mat for my dog based on the excellent reviews it received. While waiting for it to arrive I had to contact customer service who were brilliant. As soon as the mat arrived my dog... See more
Company replied
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.2
Average
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Terrible
Terrible. they market a pillow for large dog and the pillow is tiny. then they never respond. DONT USE THIS COMPANY
now they say i should have read the measurements. I did. I ordered for a Large Dog per their software. they will try to wrong the customer. i want a refund but then MrFluffyFriend charges me. this company is Unacceptable and false advertises. Don't Use them.
July 5, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mryz,
We're sorry to hear that you were disappointed with your order.
Upon checking, we can confirm that you did indeed order a Large size, and its dimensions are clearly stated on our website as 28 inches (70 cm). Please also note that the bed is vacuum-packed for shipping, so it may initially appear smaller than expected and may require some time to fully expand and regain its intended shape and size.
You can also verify that you received the correct size by checking the size label located on the bottom of the bed.
If you still believe you've received the wrong item or have any other concerns, please reply to our email with a few photos, and we'll be happy to look into it further.
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My little Dash Hound Sacha
My little Dash hound Sacha will not get out of her new sofa. It makes me wonder if I did the wrong thing by even buying it, because lays around in it all day long.
July 5, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lisa, ha — sounds like Sacha has claimed that bed as her permanent residence! That's honestly the best feedback we could ask for. Thank you for sharing this, and enjoy watching her live her best (very relaxed) life. 🛋️🐾
terrible terrible terrible
i ordered a bed for my dog which at the time was poorly , the bed came it was far too smell i contacted fluffyfriends asked if i could return and order a bigger one , my dog ( brian ) had to be put to sleep as he was very very poorly .
i sent the bed back with royal mail , it's been a month still no refund i contacted the company and they said i now have to contact royal mail and sort this proble myself !!! i sent them the proof of receipt off royal mail but this did not matter they still wanted me to then chase up the bed which is still missing !!! absolutely shocking customer care would definitely not recommend this company , plus the bed was not as described , i also had to pay pay postage and packaging which was fare enough but this still made no difference as they say they had not received it !!!!! i wish i had kept the bed and given it to a dog shelter as mine had died then i had to endure this .
terrible terrible customer care
July 6, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mandy,
We're so sorry to read about your experience, and we're especially sorry for the loss of Brian. Please accept our sincere condolences.
We understand how upsetting this situation has been. While we do offer returns to an EU return address to make the process more convenient than returning overseas, we completely understand that you still found the return shipping cost to be significant, and we're sorry it didn't meet your expectations.
As your return has not yet been received, we're continuing to monitor it. We appreciate that you provided your proof of postage, and we understand how frustrating it is when a returned parcel goes missing.
We're always looking for ways to make the return process more convenient for our customers, and we appreciate you taking the time to share your feedback. Thank you for bringing this to our attention.
Love the bed but so far Bruno will not…
Love the bed but so far Bruno will not use at all won’t even try
July 3, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Nettie, thank you for the honest feedback, and I'm sorry to hear Bruno hasn't warmed up to the bed yet. This isn't uncommon — some dogs need a little time and encouragement to feel comfortable in a new spot. We'd love to help troubleshoot: try placing a worn (unwashed) blanket or one of his favorite toys on the bed to make it smell familiar, and consider putting it somewhere he already likes to hang out. If he still won't give it a try, please reach out to our customer service team directly — we stand behind our products and want to make sure Bruno ends up happy and comfortable. Thank you for your patience with us!
Man loves his beds
My fur baby Man loves his 2 beds. MrFluffyFriend is definitely a 10 out of 10, not to mention their amazing customer service!
July 3, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you so much for your wonderful review, Keisha! We're thrilled to hear that Man loves both of his beds and that you've had such a great experience with our customer service. Your kind words and perfect rating truly mean a lot to us. Wishing Man many more cosy naps ahead! 🐾
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Fantastic customer service
Fantastic customer service. I purchased a MrFluffy bed for my dog Benny a few months ago. He absolutely loves this bed. I noticed that the area where the head is elevated and meets the body was starting to tear. Shortly thereafter the seams in the body started separating. I sent an email with pictures. and their review team replaced the bed. Thank you so much for standing by your product. Benny, is again, a happy doggie.
June 29, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for sharing your experience, Debra! We're delighted we could help and that Benny is back to enjoying his favourite bed. Standing behind our products and taking care of our customers is very important to us, and we're so pleased our team was able to resolve the issue for you. Please give Benny some extra cuddles from us! 🩵
For £29 I expected more
For £29 I expected more! It's not to my dogs taste as they won't even lie on it, just ruffled it up and lay next to it! Don't waste your money!
July 3, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Mandy,
We're sorry to hear the cooling mat wasn't an instant hit with your dogs.
Just like people, every dog has their own preferences, and unfortunately, that's something we can't control. Some dogs take to a cooling mat immediately, while others need a little time to get used to the different texture and feel.
A few things that may help are placing the mat where your dogs already like to rest, letting them explore it at their own pace without forcing them onto it, or placing a favourite toy or blanket nearby to help them associate it with a familiar spot.
We appreciate you sharing your honest feedback and hope they may still decide to give it a try over time.
Disappointing product!!!
The orthopaedic dog sofa is nothing like the quality of the blue one pictured!!! It was very expensive - I was hoping for something amazing for my dogs but it is definitely not worth the $234 I paid for it! Also, considering the hype and positive reviews written about it, it is rather flat and definitely not like the orthopaedic bed described!! If I had have seen the so- called orthopaedic bed in store- I definitely wouldn’t have wasted my money on it!!!
July 3, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Amanda,
We're very sorry to hear that the dog sofa didn't meet your expectations.
We can see that one of our customer support representatives is already assisting you with your concerns. The orthopaedic dog sofa is vacuum-packed for shipping, so it requires a little time and some simple fluffing to reach its optimal shape and fullness.
We'll also send you our step-by-step guide via email, which shows how to achieve the best possible shape and fluffiness. We hope this helps you get the most out of the sofa, and our team will continue working with you to address your concerns.
Was a little concerned when we first…
Was a little concerned when we first opened it didn't seem very good but after a couple hours it fluffed up and our dog loves it
June 30, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your review, Jeff! It's great to hear you gave the bed a little time to fully expand after opening it. Since it's vacuum-packed for shipping, allowing it to fluff up makes a big difference. We're so happy your dog loves it now, and we hope it provides many comfortable and relaxing naps! 🐶
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ABSOLUTELY DISGRACEFUL
ABSOLUTELY DISGRACEFUL,
I PURCHASED 3 LARGE COOLING MATS.
THEY ARRIVED TODAY AND CONSIDERING I ONLY HAVE A MEDIUM SIZED DOG I WOULD HAVE TO LAY ALL THREE TOGETHER FOR HIM TO BE FULLY LAID OUT ON THEM.
OVER £80. . DISAPPOINTED IS BEING POLITE, NEVER WILL I PURCHASE ANYTHING FROM THIS COMPANY AGAIN IT'S A COMPLETE RIP OFF . BEWARE
July 2, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jakki,
We're very sorry to hear that the cooling mats didn't meet your expectations.
After reviewing your order, we can see that the Large-size cooling mats were purchased. The dimensions for this size (28 × 22 inches / 70 × 55 cm) are clearly listed on our product page to help customers choose the most suitable option for their pet before ordering.
We understand that the size was smaller than you expected, and we're sorry for the disappointment this has caused. Your feedback is appreciated, and we'll take it into consideration as we continue looking for ways to make our product information even clearer for future customers.
Made things right
My first experience with this company was terrible. However, they reached out to me and sent a new bed. It came quickly and my dog loves it. They actually came through as a company and made things right!!! Happy to be a customer now
June 26, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Jamie,
Thank you so much for giving us the opportunity to make things right. We're truly sorry that your first experience wasn't a positive one, but we're delighted we could turn it around. Knowing your dog loves the new bed and that you're now happy to be our customer means a great deal to us. Thank you for your trust and support! 🐾
ORDER UPDATE FROM 2025
Update from 2025 1star review: Mr Fluffy reached out to me regarding my 1 star review & offered to send me 2 beds & my dogs LOVE THEM!!! I wish there was a place to post a picture on here to show you.
June 21, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Cindy,
Thank you so much for updating your review! We're grateful you gave us the chance to make things right, and we're thrilled to hear that both of your dogs LOVE their new beds.
We'd absolutely love to see a photo of your pups enjoying them! Thank you again for your trust and for giving us a second chance—we truly appreciate your support. 🩵🐶
2nd chance
I originally purchased a Mr. Fluffy 1-2-25. In the review I noted that receiving the item in a timely fashion was ridiculous and the product was just stuck in Inglewood, CA. Once received, the item was not what is pictured. It looks like it is so abundantly fluffy that your pet gets lost in the cushiony goodness in the advertisements. That was not the case. The item never fluffed up like in the advertising and there was a large gap with no filling between the ring and the middle. I tried to return and would actually have to pay shipping of over $60! The other option was to donate and get a very small refund. Obviously, you take the very small refund, and they still make a few bucks and you no longer have a bed for your pet.
Now, 2026. I received an email from the "CEO" about sending out a Mr. Fluffy to show how much better it is. After making sure this was not a scam, I stated I would try it as long as I am not charged a single cent. The agreement was in order to send me the bed I would have to delete my original review. Okay, as I knew I would then be asked to submit a new review. I received this bed rather quickly. Now, if I ordered one, I am not sure that would be the case. I am not sure what the improvements are but maybe more filling so the gap is less noticeable. The bed still does not have the high walls and is not super fluffy. The filling seems to have some hard small rock sized pieces randomly in it but for the most part is soft. My dog doesn't love it, but he sometimes will lay on the bed. Would I buy one again, probably not. Was it nice that they want to show you the product and give you another chance to change your mind, yes. Would I suggest you take a chance to purchase the always 60% off product and not be able to return without being charged a ridiculous amount, no.
June 30, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Patty,
Thank you for giving us a second chance and for taking the time to share such detailed feedback.
We're glad you noticed the improvements in our newer bed and appreciated our efforts to make things right. At the same time, we're sorry to hear that it still didn't fully meet your expectations. We genuinely value your honest comments, as they help us continue improving both our products and the overall customer experience. We appreciate you giving us another opportunity and wish you and your pup all the best.
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the customer service this time around…
the customer service this time around was responsive.
However, the bed that arrived is way big and bigger than the last 3XL that we ordered. Dont know how to make it any smaller. believe its the wrong size. Perhaps the 2XL
size is like the old 3XL?
Dont know what to do.
June 23, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Maxine,
Thank you for your feedback, and we're glad to hear our customer service was responsive this time around.
We understand the bed feels much larger than your previous 3XL. However, we can confirm that, per your request, we sent a 3XL, as you had specifically mentioned that you have a big chocolate Lab and wanted that size.
2nd MrFluffyFriend bed for my dog
2nd MrFluffyFriend bed for my dog. The first one, which is still in use , was relocated to another room after 2.75 yrs. The old one’s cover was not removable for cleaning so the stuffing got a little lumpy from washing. I am hoping the new one will last longer because of removable -zipped cover. I got two new beds in grey because I really like the color / texture + for my second dog . My first diggy loves his new bed and the 2nd pup for now seems prefers the tiled floor for the summer.
June 30, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Michael,
Thank you so much for choosing MrFluffyFriend again! It means a lot to us that your first bed lasted nearly three years and is still being used.
We're delighted to hear your first pup is already enjoying the new bed, and we hope your second pup decides to give theirs a try once the weather cools down. We also hope the removable zippered cover makes cleaning much easier and helps keep the bed looking its best for years to come. Wishing both of your furry friends many cosy naps! 🐾
They tell you
They tell you ; we send your order the same day……….. but then it will take 8 till 15 workingdays before it arrives !!!!!
June 30, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Ineke,
We're sorry for the misunderstanding.
Orders are indeed processed for dispatch within 24 hours, which is why we let customers know they're being prepared and sent quickly. However, the estimated transit time is separate and is clearly stated in the order confirmation email.
We appreciate your feedback, as it highlights that we can do a better job of making the distinction between dispatch time and delivery time even clearer. Thank you for bringing this to our attention.
Best bed ever!
Best bed ever!! Our dog just loves it!! Recommend to everyone!!
June 2, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you so much, Kris! We're thrilled to hear your dog loves the bed and that it's earned the title of "best bed ever!" Your recommendation truly means a lot to us. Wishing your pup many more cosy naps ahead. 🐾
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Yes all Three are loving their beds OMG…
Yes all Three are loving their beds OMG I can’t keep them off of it it’s like a magnet stretching sleeping living their best life I wish I could send you a picture
June 26, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Susan,
Thank you for your wonderful review! It made us smile to hear that all three of your dogs are loving their beds and can't stay off them. It really does sound like they've found their favourite place to stretch out and relax! We'd absolutely love to see a photo if you ever get the chance to share one. 📸
Dogs and grandchildren love it
June 29, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Brenda,
Thank you! We love hearing that both your dogs and your grandchildren are enjoying the bed. It sounds like it's a favourite spot for everyone! We truly appreciate your support and hope it continues to bring plenty of comfort and happy moments. 😊
Great Customer Service
I thought the couch was something else. I was worried that it was going to be a problem to return the dog bed.
However, they were totally helpful and understanding.
I am amazed by the great customer service, especially this day and age where customer service is an afterthought.
They even paid for the shipping back to them.
This tells me that they have total confidence in their product. It is a good Product, it just wasn't what I thought.
I was impressed and would encourage people to buy their product and not worry if you wonder if it's what you want.
December 29, 2025
Unprompted review
Reply from MrFluffyFriend™
Thank you so much for your thoughtful review, Paul! We're delighted to hear that our team was able to make the return process easy and stress-free. While we're sorry the couch wasn't quite what you were expecting, we're grateful you gave us the opportunity to help. Your kind words about our customer service truly mean a lot, and we sincerely appreciate your recommendation.
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