Never received a reply to my mail to ensure my order would be delivered to my home despite three mails As you can see I have been a loyal customer
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought a pair of The Longs, delivery was fast and the product, for now (they're my first), feels great. Not giving 5 starts because they were quite dirty (dust) inside of the box.
Prompt and accurate delivery. Only just received the product but I like the design and the quality is good. I will be using the linen trousers for long haul air travel so the secure pockets are a g... See more
Your, my trousers arrived swiftly and in good nick! As this was my first pair with you, I was concerned about the fit BUT they didn’t disappoint. They delivered a definitively decent fit! I love the p... See more
Company details
Written by the company
When MR MARVIS was founded back in 2016, we embarked on a journey to create the perfect shorts. Not long after we added trousers to our collection. Today, we offer a wide range of perfect garments combining ultimate comfort with iconic, timeless design. All our products are made in Portugal from high quality materials. The fit and style never change. The only thing that changes is the number of colour options. MR MARVIS products are available online and in flagship retail stores. Free local shipping both ways.
Written by the company
Contact info
Huddestraat 3, 1018 HB, Amsterdam, Netherlands
- +31 20 705 9222
- hello@mrmarvis.com
- www.mrmarvis.com
4.2
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bought 2 pairs of pants
I bought 2 pairs of pants (jeans and cords). This is for the jeans. Like because they feel fine, fit well, and look good.
February 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic!
Excellent service, especially in Ghent! Superb products of great quality in many, many colors. Fits good, looks good, feels good! I really love Mr Marvis and I 'd recommend it to anyone! A happy client.
February 6, 2025
Reply from MR MARVIS
Hi Fabien,
Thank you for your review.
We love to hear that you paid a visit to our store in Ghent and are very happy with our products. We look forward to seeing you again soon!
Kind regards,
MR MARVIS
Efficiency and speed
February 14, 2025
Very good trousers
Very good product; good quality, perfect size, quick delivery.
Very reactive client service - as I made a mistake in my address and they solved everything few hours later.
February 11, 2025
Horrible fabric all you need to know
Horrible fabric all you need to know
February 1, 2025
Unprompted review
Reply from MR MARVIS
Hi Ali,
Thank you for your review.
We are sorry to hear that you are not 100% satisfied with the quality of our products. We'd love to hear more, so please feel free to share this with us at hello@mrmarvis.com.
If you are not satisfied with your items, you can always return them within 100 days of ordering.
Don't hesitate to contact us if you need any assistance or have any questions, we'll be delighted to help!
Kind regards,
MR MARVIS
Amazing fit and garment quality
Fast service, great assistance with the sizes, amazing fit, solid garment quality
January 31, 2025
Excellent product delivered on time
Excellent product delivered on time, definitely the best to deal with.
January 28, 2025
Easy way to select products.
January 22, 2025
Gold standard in regards to Customer…
Gold standard in regards to Customer Experience
Quality of the clothing is top notch. Both the shorts, cords (recent purchase) and sweaters. Returns are easy and paperless. And the refunding is done within 2 or 3 days. As I said: this is the gold standard when it comes a premium Customer Experience.
January 28, 2025
Unprompted review
Easy purchase process
Easy purchase process. Newcomer discount a super incentive. Got my products in tact and timely.
January 20, 2025
Terrible
Terrible - tried to scam me to get a coupon instead of refund. Horrible experience.
January 25, 2025
Unprompted review
Reply from MR MARVIS
Hi Andre,
Thank you for sharing your feedback on Trustpilot. Your input is invaluable in helping us continually improve and provide the best possible service to our customers.
We’re sorry to hear about the inconvenience regarding the offered coupon instead of a refund. Our 100-day return policy allows customers to return items for a refund as long as they are unworn and the tags remain attached.
To address this issue and assist you further, please don’t hesitate to email us at hello@mrmarvis.com. We’ll be happy to help resolve the matter.
Thank you again for reaching out. We hope you have a wonderful day and are here if you have any other questions or concerns.
Best regards,
MR MARVIS
Disappointing customer service
Ordered from Mr Marvis before and the order went fine and shorts were great quality. Just ordered two pairs of swimming shorts in size M. Very quick delivery but unfortunately there was a mispick and my package contained one pair of size XXL shorts (not swim shorts). Confused at how this has happened - different item, quantity and size makes me wonder what kind of controls are in place at picking and how this could have happened. But nothing that can't be resolved with some good customer service. This is where I was left very disappointed - I've now had to arrange a return for the mis-picked item through their portal, send it back, wait until they have received and processed the return for a refund for two products which I never received. I also can't get the correct products sent out until the wrong one has been received which means they wouldn't arrive in time for my holiday. The customer sales rep was incredibly unhelpful and just told me retailers don't refund before returned items are received. My wife and I both work for retailers and in this scenario both the companies we work for bend over backwards to make amends to customers and correct their order. The experience has left me not wanting to order from Mr Marvis again so I've bought different swimming shorts from somewhere I feel has more reliable customer service and fulfilment and still waiting for a refund of my money for products which I never received. Really disappointing and for an order of almost £180, certainly not the service you'd expect
January 14, 2025
Unprompted review
Reply from MR MARVIS
Hi Emily, thank you for your review.
We are sorry to hear that you received the wrong product, that should of course not be the case for which we apologize.
Unfortunately, it sometimes happens that the wrong items are picked due to our warehouse being automated and the item having the wrong product tag. The tag will be adjusted when the product arrives back at our warehouse.
We try to process returns as soon as we receive the parcel back at our warehouse and regret that hear that you did not receive your refund yet. In this case you may always ask our customer support for an update regarding the return.
If you have any other questions or feedback please do not hesitate to contact us.
Kind regards,
MR MARVIS
100% satified
January 10, 2025
The quality of the products is amazing !
December 26, 2024
Very fast delivery
Very fast delivery, good material, as advertised.
A minor point for consideration:
This pair of trousers (deeps) has one button at the waist and not two clips. The button closes rather stiff.
I believe it is at the wrong side (left), it should be on the tab (right)- if you want a button.
But I prefer two clips, as in my other model (cords)
December 30, 2024
They have always been excellent in…
They have always been excellent in customer delivery
December 29, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.