Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stefan provided excellent service from start to finish. He was friendly, professional, and kept me updated throughout the whole process. The installation was completed to a very high standard, everyth... See more
Company replied
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very professional and friendly service
Very professional and friendly service. Thank you ☺️
June 8, 2026
Unprompted review
Reply from MS3 Networks
Hi there Vicki,
We really appreciate the 5* review, thank you. We're happy to hear you found our service professional and service, that's what we want all of out customers to experience.
Thank you, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Joe was amazing
Joe was amazing. Told her the issue and sorted it within minutes:) I was so happy to see her without net you cant do a lot haha
June 5, 2026
Unprompted review
Reply from MS3 Networks
Hi Roshene,
Thank you for leaving a brilliant 5* review! We're so happy to know your issue was resolved swiftly, and that you were back online quickly - we understand how important internet is these days!
Thank you again, we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Great service quick and clean with the…
Great service quick and clean with the install
June 5, 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for taking the time to leave us a great review! We're so glad to hear you were happy with the install, and that everything was left neat and tidy. We love to hear it.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
There did a fast and great job dont in…
There did a fast and great job done in 5 mins
June 4, 2026
Unprompted review
Reply from MS3 Networks
Hi Adam,
Thank you for the lovely review! We're glad to see you were happy with the service, and that is was quick job.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Shane C took on board our concerns
Shane C took on board our concerns, worked carefully & cleanly.
June 4, 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for the 5* review! We're really happy to know that Shane was able to get your service up and running whilst remaining careful and neat and tidy in your property, that's what we want to see on every visit. We'll be sure to pass along your kind words to Shane.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Spoke to Neil Bainbridge at MS3 Friday…
Spoke to Neil Bainbridge at MS3 Friday and he recommended Zen Internet. I explained to him how much i had to rely on the Internet due to health issue and my now previous network provider i found 95% of the time I couldn't get the Internet. He said i would be connected by next week. The service i got from Neil was outstanding and i would definitely recommend Neil and MS3 to friends and family. He explained everything to me and then told me i should receive a call from Zen shortly. Sure enough within 30 mins they rang and was explained everything and my Internet was installed the following Wednesday. I'm extremely happy. Thank you Neil for making my experience easy.
May 29, 2026
Unprompted review
Reply from MS3 Networks
Hi!
Thank you for sharing this experience.
What a great 5* review to read, we will certainly pass these comments to Neil.
Enjoy your new connection!
Kind regards,
Team MS3 💜
Sam was great at explaining everythin…
Sam was great at explaining everything and reassuring me about my switch over. Everything ran quickly and smoothly and all staff at each stage were efficient and courteous. I have been very pleased with both the pricing and service so far
May 2, 2026
Unprompted review
Reply from MS3 Networks
Hi Anna Lee,
Thank you for the fantastic review! We're glad to hear you were more than pleased with the service from Sam, and that he was able to provide a simple switchover for you. We're also happy to know you found our staff efficient and courteous, that's exactly what we want all of our customers to experience! We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Excellent service from Sam
Really smooth change over. Sam sorted everything out for me. Very professional and friendly. Highly recommended Sam and broadband service provided.
May 20, 2026
Unprompted review
Reply from MS3 Networks
Hi there Vicki,
Thank you for sharing your experience! We're happy to know that Sam was helpful in the switchover, and was professional and friendly throughout. We'll be sure to let him know you were happy with the service from him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Luke,
Thank you for the review! We're pleased to know you were happy with the service.
Kind regards,
Team MS3 💜
James did a great job this morning…
James did a great job this morning getting up back on line! He found an intermittent fault & got us up & running in no time! Very professional! Thank you!
May 29, 2026
Unprompted review
Reply from MS3 Networks
Hi Therese,
Thank you so much for the 5* review! We're so pleased to hear James did a stand up job, and got you back up and running quickly - that's what we love to see. We'll be sure to pass along your kind words to James.
Thank you again, and we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Quickly Sorted
Quick to sort the hiccup with my house move & send replacement
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi there Tracey,
Thank you for the review! We really appreciate it.
We're glad to see everything was resolved in a timely manner for you.
We hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Kathleen,
Thank you for taking the time to leave us a 5* review! We're so happy you were satisfied with the service, and found our staff friendly.
We hope you enjoy your connection!
Kind regards,
Team MS3 💜
Fixed the problem I had with my WiFi…
Fixed the problem I had with my WiFi after a week of waiting
May 28, 2026
Unprompted review
Reply from MS3 Networks
Hi there Vikki,
We really appreciate you taking the time to leave us a lovely review! We're happy to hear your fault was repaired and you're back online - that's what we like to see.
Kind regards,
Team MS3 💜
Had Zoe round to fix our internet and…
Had Zoe round to fix our internet and she was so lovely.
She explained why our internet was down and was very swift and friendly.
To have a female engineer down was great too! We definitely need more women like Zoe in this industry!
Thanks again!
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi Sarah,
Thank you so much for the 5* review! We're so pleased you were happy with the service from Zoe, we agree that she is brilliant at her job and are happy to hear she was quick with the fix. We're really proud of the journey Zoe has had in her career here at MS3, we'll be sure to pass along your kind words to her.
Thank you again, we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
The lady was so helpful and…
The lady was so helpful and understanding she went above and beyond to help 5 gold stars thank you
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi there John,
Wow, what a lovely review! Thank you so much for taking the time to share your feedback. We're so pleased you were happy with the engineers service, and that she went above and beyond for you - that's what we love to see!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was fast well mannerd and…
James was fast well mannerd and reliable did the job in the hour he had told me it would take.
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi Rachel,
What a great review, thank you so much for taking the time to leave us your feedback. We're happy to know that you were happy with the service from James, and that he was polite throughout - we'll be sure to pass along your kind words to him!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was very good sorted out the…
James was very good sorted out the problem
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi there Paul,
We really appreciate you taking the time to leave your review! We're so glad to see that you were happy with the service from James, and that he was able to get you back up and online.
Thank you again, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
James who dealt with my WiFi problem…
James who dealt with my WiFi problem was polite and keen to get it sorted asap
Very nice young man
Thank you james
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi Terry,
Thank you so much for the lovely 5* review! We're so happy to hear that James was polite and quick in getting you back online, that's what we like to see. We'll be sure to pass along your kind words to James!
Thank you again, and we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Fantastic Customer Service
Sam was great, went above and beyond to help, nothing was too much trouble, haven’t yet experienced the network he’s put me on to but if it’s anything like the customer service I’ve received then I’ll be extremely happy!
May 26, 2026
Unprompted review
Reply from MS3 Networks
Hi Beth,
Thank you for sparing some time to leave us a 5 star review!
It's great to hear Sam delivered excellent customer service as always. We'll make sure to pass on your feedback!
We hope you enjoy your new connection just as much as the journey so far!
Kind regards,
Team MS3💜
Alex who fitted my internet was…
Alex who fitted my internet was fantastic and pleased with his respect in my property and was a great lad to talk to. Questions I had was answered with no problems. Thank you again Alex for the professional installation.
May 22, 2026
Unprompted review
Reply from MS3 Networks
Good morning Craig,
Thank you for taking the time to leave us a 5* review!
It's great to read your glowing feedback about Alex, he is great at what he does! We'll be sure to pass on your kind words.
Thanks again for the review, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
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