Multiplay Gameservers Reviews 808

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Right now all multiplay servers in NL started having superbad connection. ONLY multiplay-servers.. Why? cant join others here, there are definetly some problems. Servers not playable :(

Rated 1 out of 5 stars

Wish I could give zero. Horrible gaming experience, everytime we needed help they sent us a link to a will page or said use Google. Completely understand professional. The last straw for us was our se... See more

Company replied

Rated 1 out of 5 stars

Had loads of errors with the server turning off whenever it wanted, couldnt upload worlds because it would always give me an error and right after i cancelled my subscription for next month, the serve... See more

Company replied

Rated 1 out of 5 stars

Problem after problem, avoid. Every fix magically needs you to "Buy another server" even though they advertise game switching on one server. due to how their "system" works, only a few of the games o... See more

Company replied

Company details


Contact info

1.7

Bad

TrustScore 1.5 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zero To Hero

I had abnormal issues with a KSP server and called upon the support staff for help. After the first timely reply I knew it was going to be repaired ASAP. Jack "CJT" Tovey was my contact guy and did a wonderful job helping me. Not only a KSP server but I also have a TS3 server that has been operational for years now with no down time. Thanks again Jack!

April 8, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hey Adam,

Appreciate the feedback on this and passed over the good words to Jack.
Hopefully the entire support team can provide a good service as well.

Thank you.
KB

Advertisement
Rated 5 out of 5 stars

Im a late night gamer

Im a late night gamer, so are my friends. Yesterday, we bought a server and there were no more room near su to host a server, so our awaited return to Rust would have to wait. But even at midnight, Multiplay's support answered my ticket and corrected my problem within minutes. Other sites have esomething to learn from them, and it is how to provide quality in both product and support.

April 6, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hey

Appreciate the feedback on we hope to continue to provide a good service going forward

Rated 5 out of 5 stars

Very good support

Server Quality +++++
Support +++++

i strongly recommend this provider for your game server

April 6, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Sébastien,

It is great to hear that you have been enjoying your experience so far. If you have any other issues or want to give us any other feedback on our service, then please let us know!

Best Regards and Enjoy your server,
Ryan

Rated 5 out of 5 stars

Positive! Recommend for game hosting

All good! Friendly tech support

April 6, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hi Alex,

It is great to hear that you have been enjoying your experience so far. If you have any other issues or want to give us any other feedback on our service, then please let us know!

Best Regards and Enjoy your server,
Ryan

Rated 5 out of 5 stars

great servers with great customer…

great servers with great customer service and excellent in prices as well

March 30, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Ahmed,

It is great to hear that you have been enjoying your experience so far. If you have any other issues or want to give us any other feedback on our service, then please let us know!

Best Regards and Enjoy your server,
Ryan

Advertisement
Rated 4 out of 5 stars

nice service, excellent support

the servers sometimes dropping but if u write to the support they fix it under 5-10 min

March 30, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hi Doyo,

It is great to hear that you have been enjoying your experience so far. If you have any other issues or want to give us any other feedback on our service, then please let us know!

Best Regards and Enjoy your server,
Jack 'CJT' Tovey

Rated 2 out of 5 stars

Not many options under server settings

March 26, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Austin,

Thank you for your feedback.

We are always looking to improve the experience we provide to our customers.

Would you mind getting in touch with our support so we can talk about improvements you would like to see in future.

Thanks,

Magnus

Rated 4 out of 5 stars

After 1 year of use I give them 4 stars

March 23, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Jeje,

Thank you for your review.
After using our services for a year, do you have any feedback for our systems?

If you send a ticket into our support team, we'd be happy to hear your thoughts/suggestions.

Rated 5 out of 5 stars

Good Service

I have had zero bad experiences with this service and would recommend it to anyone looking to host a server, any problems that occurred during server use was quickly and professionally handled by multiplay.

March 22, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Luke,

Thanks a lot for your feedback !

As always please let us know if you need help with anything.

Kind Regards,

Magnus

Advertisement
Rated 5 out of 5 stars

What to review.

What to review.. The cheap prices? The fantastic customer service? The uptime? They're all great. If I need a server I tend to always gravitate towards Multiplay. They seem to know what I want and if there's an issue they respond quickly and deal with it.

March 21, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hi Timmi,

Thanks for the review, it is great to see that you are having such a positive experience with us. If you have any suggestion on ways to improve our service then please let us know, and if you have any other issues then drop us a ticket and we will do our best to solve it!

Best Regards and Enjoy your Ark Server!
Jack 'CJT' Tovey

Rated 5 out of 5 stars

Great quick to respond helpful and get…

Great quick to respond helpful and get the job done quickly

March 19, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hi Joshua,

We are glad to hear that you had a good experience with us, if you have any other issues please let us know and we will do all we can to assist you!

Best Regards,

Jack 'CJT' Tovey

Rated 5 out of 5 stars

customer support is amazing

customer support is amazing. they respond very fast and try to help they are not like other that just say sorry can't be done. the only problem is just ther is no ftp access for customize the server.

March 17, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Ricardo,

Thanks for your great feedback.

We are always working on improvements to our systems and FTP is one of those improvements we would like but we are working on the security of FTP.

Thanks,

Magnus

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I have no idea how they have so many good reviews, but it’s a load of hogwash. Since renting an Ark PS4 Server with this company I have had nothing less then a horrible experience. I honestly wish I would’ve just used Nitrado, but for some reason I couldn’t get their site to work so I ended up looking up other options. After spending at least 48h total setting up my server’s settings and another 48h altogether playing my server has randomly crashed/disappeared for the millionth time less than a month. Due to the fact no one can find the server, no one will join. The ones that were consistently playing have moved on to a more reliable server and I don’t blame them at all for it. My server renews in 5 days and if their support can not resolve my server vanishing permanently I will cancel the service. The times I have contacted their support I felt more like I was bothering them due to their lack of empathetic support or offer an apology for my inconvenience. I’ve tried posting in their forums, but it appears they’ve blocked it so no new posts can be added or replied to. I read other customers’ also “lost” their servers in other games and support was unhelpful. I guess they don’t want more bad reviews as to scare unaware customers off. STAY AWAY FROM THIS COMPANY. If you look up the issue I’m having you’ll see people having been having this issue since 2011, they clearly have no interest in bettering their servers as nothing has changed here in 2018 apparently. Do yourself a huge favor, save yourself the headache and loss of a few dollars and just go anywhere; but here.

EDIT: I meant your servers disappearing, unjoinable. Not just with Ark PS4, but your gameserver hosting in general; however I understand how that part was confusing. Google ClanForge server dissappearing and the earliest posts are back in 2011 with different games up until now with different games.

As for my ticket, there was never any resolution and based off of your staff’s responses I felt like a bother so I didn’t see the point of spamming your ticket system. I tried to tolerate the issues and hope they’d resolve themselves since nothing could be found wrong according to your support; but I’m not going to continue paying for something that is inaccessible on its best days and off the listing on it’s worse. I contacted support one last time and still these aforementioned issues remain. I am canceling my service, but just wanted to let people know my experience as I cannot post on your websight’s forums and the earliest post is in 2017 with surprise surprise a server dissappearing.

March 17, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Jeremy,

Thank you for your feedback.
Unfortunately, Ark for the PS4 has not been available since 2011, and we are currently working on getting your server up and running again without issue as mentioned in your ticket.
However, as you haven't reported that this was still an issue since the last ticket you created 17 days ago, we were unable to fix the problem, as we weren't aware it was still an issue.

Advertisement
Rated 4 out of 5 stars

Great but one major issue

The server has been great so far but my only issue is that it will randomly remove me and my friends from the server making us die in the process which is a bug that needs to be fixed. Other than that it has been a great service and I think we will be using it for many months to come.

March 16, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Daniel,

Thanks for your feedback .

Please could you let our support team know about this bug so we can work on it as soon as possible.

Thanks,

Magnus

Rated 4 out of 5 stars

If only we could fully customize our…

If only we could fully customize our servers with all the options it woukd be awesome, other than that the staff and help I've gotten is superb.

March 16, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Raul,

Thank you for your feedback.
We hope to continue providing you great support.

Rated 5 out of 5 stars

Thank you you are a very good company

March 15, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Wisam,

Thank you for your feedback.

We hope to continue providing an excellent server for you during your time with us.

Rated 4 out of 5 stars

very good

very good

i am writing this to get it over 10 charecters

March 13, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hi there,

Firstly, thank you for leaving the good review! Is there anything we can do to improve our service in your eyes, maybe bring it up to a 5-star review in the future?

Kind Regards and Keep on Gaming!
Jack 'CJT' Tovey

Advertisement
Rated 4 out of 5 stars

オススメです

I borrowed from Singapore's server
I wanted ark to borrow it. I really enjoyed it.
However, as the number of buildings increased, it became more likely to log out from the server due to "connection timeout to host"
The network environment was not bad and I think that it is a problem on the server side because I was playing normally before
Since things that can not be played steadily increased, it stopped borrowing the server of Singapore without problems but it can be said that Multiplay Gameservers is a very recommended service

March 13, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Thanks for the feedback!
Please do raise a ticket with us at support.multiplay.co.uk if there is anything we can help with to improve your experience further.

Rated 2 out of 5 stars

Low server performance!

Unfortunately, the capacity of game servers and limit the benefits they offer at a very low level! The server machine was not able to handle a decent way 70 mods for the game Farming Simulator 17, is the extremely low performance of the server.

March 9, 2018
Unprompted review
Multiplay Gameservers logo

Reply from Multiplay Gameservers

Hello Ledenev,

Thank you for your review.
I've just looked into your server, and unfortunately our servers are not set up to handle 145 mods running on your server at once.
As these mods you have put a lot of strain on the CPU, this would cause your server to crash, otherwise it would impact anyone else using the same machine as you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look