Brilliant! Great customer service emailed me back ontime and asnwered all my questions. I orderd the Multi Functional Trainer, arrived on time, my 16 yr old son put it all together for me by himself... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently purchased the Phase 4 multi squat rack with smiths - great assistance from the whole team. I visited the show room at Preston and received great help from Carl. Product delivered as promise... See more
Company replied
Excellent piece of equipment!!! I was fed up of waiting around in the gym to use certain equipment so I decided to convert my garage into a home gym instead. So I shopped around for a functional train... See more
Company replied
The Muscle Squad dual action pulley cable machine…. Is literally the best piece of kit I have ever bought. No question. I can now train my entire body from my garage and have cancelled my gym m... See more
Company replied
Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Sporting Goods Store
About MuscleSquad
Written by the company
Home & Commercial Gym Equipment
What we're known for
Why choose MuscleSquad?
We take quality very seriously and vigorously test our prototypes before approving a new product. if it doesn't meet our standards, we don't sell it.
Service
Our expert support team regularly earns praise here on Trustpilot and are well-versed in matching customers with the perfect piece of equipment. Whether it's before you buy or after, we'll be with you every step of the way.
Reliable
We've built gyms for personal training studios, professional football teams, corporate offices and more. When we work with a partner to complete a project, it always has our full attention.
Value
We want to make sure that high-quality, reliable kit is available to everyone, which is why we regularly review our pricing so that we can offer the most competitive deals possible.
Community
When you buy from us, you become part of our Squad and benefit from regular training emails, workout guides and other content from our team of fitness experts. After all, buying the right kit is only half the battle; the rest is all consistency!
Contact info
11 Garamonde Drive, MK8 8DF, Milton Keynes, United Kingdom
- 08004714938
- info@musclesquad.com
- www.musclesquad.com
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best kit I’ve ever used
These adjustable dumbbells have been a great addition to my training setup. The build quality is solid, they feel secure in use, and adjusting the weight is quick and straightforward, which is ideal for varied workouts, drop sets, and progressive training.
They’re a brilliant space-saving solution compared to buying multiple sets of dumbbells, making them perfect for home gyms. The handles provide a comfortable, confident grip, and once the plates are locked in, everything stays firmly in place with no rattling or movement.
Overall, a high-quality, practical product that delivers exactly what it promises. I’d happily recommend these to anyone looking to train seriously at home without compromising on safety or performance.
January 14, 2026
Unprompted review
Reply from MuscleSquad
Hi Euan,
Thank you so much for taking the time to leave such a detailed review, we really appreciate it.
We’re thrilled to hear the adjustable dumbbells have been a great addition to your training setup and that you’re happy with the build quality, security, and ease of adjustment. It’s great to know they’re working well for varied workouts and helping maximise space in your home gym.
Thanks again for the recommendation and for choosing to support us.
MuscleSquad
Never received
Never received items nobody seems to know where it is and I can't get in contact with muscle squad
Update
3 days after speaking to muscle squad still didn't receive my weight plate even after being told its coming today for 3 days. Worst buying experience I've had to date. Will be using another company from now on. Do your self a favour and avoid muscle squad. I'm just glad I ordered through amazon and can get my money back. If I could I would give 0 stars
January 13, 2026
Unprompted review
Reply from MuscleSquad
Hi Ray,
Thank you for taking the time to speak with us today.
We’re really sorry for the delay you’ve experienced. Your order was dispatched on time from us, however it has unfortunately been delayed while in transit with DPD, which is outside of our direct control.
As we hadn’t received any contact from you prior to the review, we weren’t aware of the issue sooner.
That said, we’ve now escalated this directly with our DPD account manager to help push the delivery through as quickly as possible. We truly appreciate your understanding and support as a small business, and we’re doing everything we can to get this resolved for you today.
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi James,
We're pleased to hear you find our adjustable dumbbells to be of great quality and well packaged.
We hope you have some great workouts.
MuscleSquad
Fabulous.
Deliver it was extremely prompt.
The products are amazing. You’re always cautious buying things like this on the Internet and these are robust solid and I’ve been using for several workouts now.
Amazing space saver. Very simple to adjust settings.
Purchased a kettle belt as well, which is also extremely well crafted.
Thank you so much. 
January 12, 2026
Unprompted review
Reply from MuscleSquad
Hi Michael,
Thank you so much for taking the time to leave such a detailed review.
We’re delighted to hear the delivery was prompt and that you’re enjoying the quality and durability of the adjustable dumbbells. It’s great to know they’ve already stood up to several workouts and are helping save space while being easy to adjust.
We’re also really pleased you’re happy with the kettlebell,
Thanks again for your support, and happy training!
MuscleSquad
The plyometric box is such great…
The plyometric box is such great quality. So impressive. Wish they did other sizes
January 2, 2026
Reply from MuscleSquad
Hi Abisha,
We're so pleased to hear you love the quality of our Plyo Box. Thank you for the feedback regarding offering different sizes, we'll take this on board.
All the best,
MuscleSquad
Good quality equipment at a sensible…
Good quality equipment at a sensible price.
January 2, 2026
Unprompted review
Reply from MuscleSquad
Hi Patrick,
Thank you for taking the time to leave us a review. We're pleased to hear you love the equipment and found our pricing competitive.
All the best,
MuscleSquad
Great kit and great customer service
Great kit and great customer service. Really quick and friendly in their communication and accomodating! Quick delivery too, cannot fault. Thank you!
December 20, 2025
Unprompted review
Reply from MuscleSquad
Hi Heather,
Thank you for the lovely review! We’re glad you’re happy with the kit, our service, and the speedy delivery. We really appreciate your support.
MuscleSquad
Brilliant product excellent customer service
After deciding to leave the gym ive been with for years and deciding to set one up at home instead,
I spent ages and ages looking online and also visted at a few stores too.
I was after something that gave me everything all in one but had trouble as I was lacking in headroom to get in most multi functional trainers.
I came across muscle squad on social media and after reading other reviews I sent them and enquiry.
They responded the next day. I sent all my requirements and budget and Matt came up with what would work and I have to say he was spot on with his suggestion.
It fits and works perfectly for my space and the add ons I bought with it means it covers everything I use in the gym.
I do have to say the instructions weren't the best so took longer than expected and I also had a problem with the cable route but after a quick message to the customer service team they put me right and it took minutes to sort.
Overall more than happy with what I bought and very impressed with the customer service I got from sales to after sales. Will 100% be using them in future and recommend them to anyone i know wanting to set up their own home gym.
January 3, 2026
Unprompted review
Reply from MuscleSquad
Hi Lee,
Thank you for taking the time to share such a detailed review.
We’re really pleased to hear that we were able to help you find the right solution for your home gym, especially with the headroom limitations you were working with. Matt will be delighted to know his recommendation was a perfect fit for both your space and training needs.
We appreciate your honest feedback regarding the instructions and are glad our customer service team was able to quickly resolve the cable routing issue for you. Providing reliable support both before and after purchase is something we take seriously, so it’s great to hear this made a positive difference.
Thank you again for choosing MuscleSquad and for recommending us. We look forward to supporting you again in the future as your home gym grows.
MuscleSquad
I just wanted to take a moment to say…
I just wanted to take a moment to say thank you to the team at MuscleSquad Milton Keynes.
After a pretty poor experience elsewhere, dealing with MuscleSquad was a genuine breath of fresh air. The team were friendly, responsive, and actually helpful, which sadly feels rare among gym equipment retailers these days.
Communication was clear, questions were answered properly, and there was a real sense that customer service still matters to them. No generic responses, no chasing, just straightforward, honest support.
It’s refreshing to find a retailer that delivers both good products and good service. MuscleSquad Milton Keynes are easily one of the few gym retailers I would confidently recommend based on experience alone.
Thanks again to the team, it really is appreciated.
December 29, 2025
Unprompted review
Reply from MuscleSquad
Hi Chris,
Thank you so much for taking the time to leave such a thoughtful review.
We’re genuinely delighted to hear that your experience with MuscleSquad Milton Keynes was a positive one, especially after a disappointing experience elsewhere. Knowing that our team’s friendliness, clear communication, and straightforward support made a real difference means a great deal to us.
We take a lot of pride in providing honest advice and responsive customer service, so it’s incredibly rewarding to hear that this came through in your experience. Your recommendation truly means everything to us.
Thank you again for your kind words and support – it’s very much appreciated by the whole team.
MuscleSquad
Great Kit and brilliant service
I’m really pleased with my MuscleSquad Advanced Multifunction Trainer. The whole experience, from buying to using it day-to-day, has been spot on.
The sales process was easy and stress-free, Matt was friendly, knowledgeable, and genuinely helpful without any hard sell. He made sure everything was right for what I needed, taking time to show me around their showroom and the various pieces of equipment they sell which I really appreciated.
After delivery, the aftersales support from Sharna was excellent. She was quick to respond, clear in her communication, and a pleasure to deal with - it made the whole process feel smooth and well looked after.
Putting the equipment together was straightforward thanks to clear instructions, and the build quality is fantastic. It feels solid, well-engineered, and built to last.
It’s already being used every day by the whole family, which says a lot about how versatile and easy it is to use. Overall, a great bit of kit backed up by great people. I’d happily recommend MuscleSquad to anyone looking for home gym equipment!
December 17, 2025
Unprompted review
Reply from MuscleSquad
Hi David,
Thank you so much for such a fantastic review, we really appreciate you taking the time to share your experience.
It’s great to hear that everything from the initial showroom visit to day-to-day use of the Advanced Multifunction Trainer has been spot on.
We’re also really pleased to hear the aftersales support from our customer service team made the process feel smooth and well looked after. Providing clear, responsive support is something we take a lot of pride in.
It’s brilliant that the trainer is already getting daily use from the whole family. Thank you again for your recommendation and for choosing MuscleSquad. We hope you continue to enjoy your training for many years to come! 💪
Competitive and Reliable
The 'fitness market' on line is massive, and selecting, then ultimately ordering from a particular company is a bit like disappearing down a rabbit hole.
However.... once you find one that has fulfilled expectations, and delivered on price, ease of purchase, quality of goods and speed of delivery without any hitches, then next time you need something 'weight training related', that search is instantly narrowed down to one or two.
So, I have done all the hard yards for you. I got 2 x 15kg olympic weight plates from 'Muscle Squad' delivered over the recent festive period. Their pricing was very competitive, they had what I wanted in stock, ordering was simple, and their communication couldn't be faulted.
What I did like about the plates I bought was that the raised 'weight' and 'branding' are highlighted in red to make identification easier, (and which on so many other plates remains unmarked).
A small thing maybe to some maybe, but it's a big plus in my eyes.!
My recommendation is that this company ticks all the boxes, and I wouldn't hesitate about using them again.
December 24, 2025
Reply from MuscleSquad
Hi Martin,
Thank you so much for taking the time to leave such a detailed review.
We really appreciate you highlighting not just the product, but the overall experience from pricing and stock availability to communication and delivery, especially over the festive period.
It’s great to hear that the small design details on the plates, like the highlighted weight and branding, made a positive difference for you. We put a lot of thought into those touches, so it’s always rewarding when customers notice and value them.
Thanks again for recommending Muscle Squad 💪
Reply from MuscleSquad
Hi there,
We're so pleased to hear you received a quick delivery of your new 27kg adjustable dumbbells. We hope you have many great workouts with your new kit.
MuscleSquad
Unquestionably a 5* experience
Brilliant, they have a complete range of gear which is really fairly priced. I ordered on the 23rd December and received delivery on the 24th. Outstanding service and unquestionable a 5*.
December 23, 2025
Unprompted review
Reply from MuscleSquad
Hi Liam,
Thank you so much for your fantastic review! We’re really pleased to hear you found our range well priced and that your order arrived so quickly, especially at such a busy time of year.
We truly appreciate your support.
MuscleSquad
The Multi Functional Trainer is the Daddy.
The Multi Functional Trainer is a quality piece of kit. Tricky seting up, but once in place, it exudes quality.
I am 57 and have been training daily since age 14 and deserve this (finally!), along with some quality kettle bells and the additional weight stack to 90kg each side. The service support is great as well, alway atentative and willing to measure up parts so I could be sure it would fit, and hanging on to the order until I was ready for delivery.
I have the 1:1 cable option (full weight stack felt in the hand rather than 50% as with 2:1, and which is meant to be the smother option) and boy, the cables are still still smooth as a baby. The 2:1 must float but I am more than happy with knowing I have the full weight stacks available and it still provides a smooth ride.
Thank you Muscle Squad :-)
One of the best value purchases ever made
December 22, 2025
Reply from MuscleSquad
Hi Jeremy,
Thank you so much for taking the time to leave such a fantastic review!
We love hearing how much you’re enjoying the Multi Functional Trainer. It’s great to know that once set up, the build quality and performance really show, and that the 1:1 cable option is delivering the smooth, full-weight feel you were looking for.
Massive respect for your training journey too! Daily training since 14 absolutely earns you a setup like this. Pairing it with the additional 90kg stacks and kettlebells sounds like a serious home gym.
We’re also really pleased to hear our support team could help with measurements, fit checks, and delivery timing that level of service is exactly what we aim for.
Thanks again for choosing MuscleSquad, and we wish you many years of strong, smooth training ahead! 💪
Excellent service and high quality
Excellent service and high quality, well built kit at a reasonable price.
December 10, 2025
Reply from MuscleSquad
Hi Andy,
Thank you for taking the time to leave us a review. We're so pleased to hear you love your new dumbbell rack. We hope it is a great addition to your home gym.
MuscleSquad
Third order
Third order , but still the same great service. Fast delivery and same great weights. Highly recommended
November 28, 2025
Reply from MuscleSquad
Hi John,
Thank you so much for your continued support! We’re really pleased to hear that you’ve had a great experience again. Fast delivery and quality products are always our priority, so your recommendation means a lot to us.
We look forward to fulfilling more orders for you again soon! 💪
MuscleSquad
Overall an excellent experience
Overall an excellent experience, equipment is top notch and great quality and using in personal gym and will last me forever.
Customer service support was great and really quick responses which I like.
Had some third party delivery issues but again all dealt with and communication back and forth great.
December 18, 2025
Unprompted review
Reply from MuscleSquad
Hi Thomas,
Thank you so much for the great review! We’re really pleased to hear you’re happy with the quality of the equipment and that it’s found a permanent home in your home gym.
We’re also glad our customer support team could assist quickly and keep you informed throughout, especially while resolving the delivery issue.
Thanks again for choosing us, and enjoy your training for years to come!
MuscleSquad
Very happy with my purchase
Very happy with my purchase, arrived promptly and packaged really well. I would definitely order again from here. Thank you!
November 14, 2025
Unprompted review
Reply from MuscleSquad
Hi there,
Thank you for leaving us a 5 start review! Its great to hear your order arrived with you quickly - its nice to know your pleased with your new equipment 😀
Looking forward to fulfilling your future orders!
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi Lisa,
Thanks for the review! Its great to hear that you are pleased with the service and received a speedy delivery for your order!
Keep up with the good workouts 😀
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi David,
Thank you for taking the time to leave a review.
Glad to hear that you are enjoying your rack and find it to be good quality!
Proud to have you apart of the squad💪
Many thanks,
MuscleSquad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.