Brilliant! Great customer service emailed me back ontime and asnwered all my questions. I orderd the Multi Functional Trainer, arrived on time, my 16 yr old son put it all together for me by himself... See more
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Review summary
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Recently purchased the Phase 4 multi squat rack with smiths - great assistance from the whole team. I visited the show room at Preston and received great help from Carl. Product delivered as promise... See more
Company replied
Excellent piece of equipment!!! I was fed up of waiting around in the gym to use certain equipment so I decided to convert my garage into a home gym instead. So I shopped around for a functional train... See more
Company replied
The Muscle Squad dual action pulley cable machine…. Is literally the best piece of kit I have ever bought. No question. I can now train my entire body from my garage and have cancelled my gym m... See more
Company replied
Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Sporting Goods Store
About MuscleSquad
Written by the company
Home & Commercial Gym Equipment
What we're known for
Why choose MuscleSquad?
We take quality very seriously and vigorously test our prototypes before approving a new product. if it doesn't meet our standards, we don't sell it.
Service
Our expert support team regularly earns praise here on Trustpilot and are well-versed in matching customers with the perfect piece of equipment. Whether it's before you buy or after, we'll be with you every step of the way.
Reliable
We've built gyms for personal training studios, professional football teams, corporate offices and more. When we work with a partner to complete a project, it always has our full attention.
Value
We want to make sure that high-quality, reliable kit is available to everyone, which is why we regularly review our pricing so that we can offer the most competitive deals possible.
Community
When you buy from us, you become part of our Squad and benefit from regular training emails, workout guides and other content from our team of fitness experts. After all, buying the right kit is only half the battle; the rest is all consistency!
Contact info
11 Garamonde Drive, MK8 8DF, Milton Keynes, United Kingdom
- 08004714938
- info@musclesquad.com
- www.musclesquad.com
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dual action pulley…AMAZING
The Muscle Squad dual action pulley cable machine….
Is literally the best piece of kit I have ever bought. No question.
I can now train my entire body from my garage and have cancelled my gym membership.
My strength and muscle have increased dramatically just from using this regularly rather than trying to do everything at home using just dumbell weights, or having to wait at the gym for it to become available to use, and then feeling rushed as someone was waiting.
I can do hip thrusts, squads, RDLs, ab crunches, leg raises and every single upper body exercise you can think of.
I can’t recommend it enough. Phenomenal.
Plus the customer service was excellent and installation took them less than 2 hours. Great company.
August 3, 2025
Unprompted review
Reply from MuscleSquad
Hi Steph,
Thank you so much for this incredible 5-star review! We’re thrilled to hear that the Dual Action Pulley Cable Machine has become such a game changer for your training. It’s fantastic that you’re now able to hit every muscle group right from your garage and even cancel your gym membership.
We’re especially happy to hear about your strength and muscle progress, and that the machine has made your workouts more efficient and enjoyable. Knowing you’re getting that level of versatility, from hip thrusts and squats to upper body work, is exactly what we aim for.
Thank you as well for your kind words about our customer service and installation team. We’ll be sure to pass the feedback on.
We really appreciate you recommending us and are grateful to have you as a customer.
Enjoy the training! MuscleSquad💪
Brilliant equipment/fantastic service
I contacted Musclesquad due to the incompetence of another brand. As soon as a contacted them, the service was absolutely first class. I have worked in the industry for 20 years and the equipment is brilliant quaility. I have the phase 4 rack and the cable systems are fantastic, the build is brilliant, the only thing I would say is the attachments of the seated row and lat pulldown are very big and heavy, i would also say the storage poles for the barbells are in a very awkward position, but I would 100% recommend them
December 1, 2025
Unprompted review
Reply from MuscleSquad
Hi Alex,
Thank you so much for the fantastic 5-star review! We’re really pleased to hear that our team could support you after your experience with another brand, and it means a lot coming from someone with your 20 years of industry experience.
It’s great to know you’re enjoying the Phase 4 rack and cable systems. We’re proud of the build quality, so your feedback really makes our day. We also truly appreciate your constructive points regarding the seated row/lat pulldown attachments and barbell storage positioning. Feedback like this helps us continue refining our products.
Thank you again for the recommendation and for choosing MuscleSquad 💪
MuscleSquad
I bought adjustable dumbbells on the…
I bought adjustable dumbbells on the site and it came really fast. I look forward to getting those muscle gains, I highly recommend being workout goods from Muscle Squad.
November 21, 2025
Reply from MuscleSquad
Hi Stanley,
Thank you for taking the time to leave us a review. We're so pleased to hear you received a quick delivery and are excited to start using them.
We appreciate the recommendation!
All the best,
MuscleSquad
Not received all of the order
Not received all of the order. Son’s birthday was 2 days ago and still not received order.
November 25, 2025
Reply from MuscleSquad
Hi Michelle,
Thank you for your feedback, and I’m really sorry for the inconvenience caused. We’ve looked into this and can see that the courier accidentally sent one of your parcels to the wrong depot. We’ve already raised a case with them to have it forwarded to your local depot as quickly as possible, and we’re monitoring it closely to ensure it reaches you without further delay.
We truly appreciate your patience, and we’ll keep you updated until your parcel is delivered. If there’s anything else you need in the meantime, please feel free to reach out.
MuscleSquad
Excellent piece of equipment!!
Excellent piece of equipment!!! I was fed up of waiting around in the gym to use certain equipment so I decided to convert my garage into a home gym instead. So I shopped around for a functional trainer and smith machine, when I stumbled upon Muscle Squad, which had a cracking one on offer (Black Friday). Read the reviews on Muscle Squad, reviews were all positive, so made the purchase. As I said above, it’s an excellent machine, which covers all my weight workouts!! Definitely takes two adults to put it together, big clear manual comes with it. Would highly recommended anyone to shop at Muscle Squad!! Five stars 🌟
December 2, 2025
Unprompted review
Reply from MuscleSquad
Hi Andrew,
Thank you so much for the amazing 5-star review! We're really pleased to hear that your new functional trainer with smith machine have been the perfect addition to your home gym setup. It’s great to know the equipment has helped you skip the wait at the gym and enjoy workouts at home.
We’re glad the installation manual was clear and that everything came together smoothly. Your recommendation means a lot to us.
Thanks again for choosing Muscle Squad, and enjoy your new setup! 💪
MuscleSquad
Absolutely love our new gym equipment…
Absolutely love our new gym equipment from MuscleSquad! From showing first interest to final delivery the company have been great! Amazing communication throughout. Highly recommended! Would definitely use again. The quality of the hardware is 2nd to none!
October 31, 2025
Unprompted review
Reply from MuscleSquad
Hi Chris,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you love all of your new kit from us and have received a great overall experience throughout your journey of buying gym equipment.
All the best,
MuscleSquad
I have built up set of hex dumbbells…
I have built up set of hex dumbbells and purchased from several different companies over the years. The dumbells from muscle squad , three pairs in all , are a reasonable price by comparison and the quality of the finish (Rubber coating) is excellent compared to their competition that looks like they've been dipped in tar. Excellent product/ delivery.
November 21, 2025
Reply from MuscleSquad
Hi Rufus,
Thank you for taking the time to leave us a review.
We're so please dto hear that you love your hex dumbbell sets and find them to be competitive pricing whilst not lacking in quality.
We look forward to fulfilling more orders for you in the future.
Keep up the great work!
MuscleSquad
Reply from MuscleSquad
Hi George,
We're so pleased to hear you received a quick delivery of your new 5-30kg hex dumbbell set and found our pricing to be competitive.
We hope you have some great workouts with your new kit!
MuscleSquad
Reply from MuscleSquad
Hi Steven,
It's great to hear you loved our wide range of equipment and recieved a quick delivery of your hex dumbbells.
Keep up the great work!
MuscleSquad
Quick response time
I bought some dumbbells for home use. They’re just what I was looking for. The team responded to my query within minutes and I was able to collect at my convenience the next day. Super friendly team and I’ll definitely consider them when I next need to add to my equipment.
November 19, 2025
Unprompted review
Reply from MuscleSquad
Hi Yvette,
Thank you for taking the time to leave us a review. We're so pleased to hear that our customer service team were able to assist you with any queries.
We look forward to fulfilling orders for you again in the future.
MuscleSquad
Dumbbells.
I previously purchased 6 pairs of the discontinued round dumbbells. They are well balanced, with good grip and have lasted well. Purchased a pair of hex dumbbells which seem to be of the same high quality.
November 10, 2025
Reply from MuscleSquad
Hi Peter,
We're so pleased to hear you love your new hex dumbbell purchase as well as your existing round dumbbells.
Keep up the great work!
MuscleSquad
Reply from MuscleSquad
Hi Srujan,
We're so pleased to hear you love your fractional weight plate bundle. We hope they are a great addition to your workouts.
MuscleSquad
Got the Phase 4 without smith
Got the Phase 4 without smith, absolutely love it and we've added more and more things to it over time.
August 25, 2025
Unprompted review
Reply from MuscleSquad
Hi,
We're so pleased to hear you love your Phase 4 Functional Trainer.
We hope it proves a great addition to your home gym for many years to come!
MuscleSquad
Fantastic experience
Highly recommend musclesquad. Their customer service is excellent. Competitive prices. Fast shipping.
October 28, 2025
Reply from MuscleSquad
Hi Mandy,
Thank you for taking the time to leave us such a great review.
We're so pleased to hear you had an overall great service from us including our customer service and speedy delivery.
We hope the fractional weight plates are a great addititon to your home workouts!
Many thanks,
MuscleSquad
Replacement Order
Put my order in for a replacement part for my rack (a user issue not rack issue) and within an hour they had checked I had the right part and dispatched it. Had it two days later, same top quality and fits perfectly
October 11, 2025
Unprompted review
Reply from MuscleSquad
Hi Gavin,
Thank you for leaving a review. We're so pleased to hear our team were able to sort out a replacement part for your rack and have this delivered witin 48 hours.
We hope you continue to have great workouts with your gear!
MuscleSquad
Great kit. Great service!
Now I've had the kit a good few weeks I can honestly say what great stuff! Amazing kit and amazing customer service! There was a little rust patch on my olympic bar and they sorted it out now messing about! Great company and will buy all my kit from them!
September 11, 2025
Reply from MuscleSquad
Hi George,
Thank you so much for your kind words! We’re really glad to hear you’re enjoying your new Phase 2 Quarter Rack, bar, weights and jammer arms and that our team could get everything sorted quickly for you.
We truly appreciate your support and look forward to helping you with any future additions to your setup!
Many thanks,
MuscleSquad
Good product and very quick service
Good product and very quick service. Happy customer, will likely be back for more products
October 15, 2025
Reply from MuscleSquad
Hi Richard,
We're so pleased to hear you received a great overall service from us! We look forward to fulfilling more orders for you in the future.
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi Jeremy,
Thank you for leaving us a review!
We are pleaded to hear that you had a fast delivery for your new equipment.
Keep up with the great workouts 😀
Many thanks,
MuscleSquad
Reply from MuscleSquad
Hi Richard,
Thank you for taking the time to leave us a review.
We're so pleased to hear you love your new hex dumbbells and that the delivery was prompt.
Keep up the great work!
Many thanks,
MuscleSquad
Fantastic
Fantastic
Ordered several items of gym equipment from here. Fast delivery and well packaged for heavy dumbbells.
Great quality. Very pleased and highly recommend.
April 15, 2025
Reply from MuscleSquad
Hi Sharon,
Thank you so much for your fantastic review! 💪
We’re thrilled to hear your gym equipment arrived quickly and safely, and that you’re happy with the quality. Your recommendation means a lot to us — enjoy your workouts and we hope to serve you again soon!
Many thanks,
MuscleSquad
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