Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
Company replied
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Review summary
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Reviews shaping this summary
Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away a... See more
Company replied
Subscription basis isn’t clear, was too late before I noticed its was a yearly subscription. The obd reader is very slow at loading options. I’ve had to unsubscribe 3 times to the email spam, extremel... See more
Company replied
I asked if the Honda software in Carly was capable of doing a CKP pattern clear/learn and they sent me these questionaires to explain an error in Carly. No, that was not relevant, I just want to know... See more
Company replied
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
17K reviews
Asks customers to review
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Excellent device
Excellent device! Found many issues and it fixed them! Highly recommended.
August 9, 2026
Unprompted review
Excellent service and a quality…
Excellent service and a quality product. Highly recommended.
June 8, 2026
Have all the parts information
Have all the parts information, the price, the store or shops to get them
July 30, 2026
Great for basic stuff!
August 5, 2026
May use AI-assist with repliesRead more
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It almost never works
It almost never works
But when it works, it’s ok!
No support
I kindly reply that I already opened a ticket with a long conversation but without any solution and without the possibility to comunicate with a physical person.
And without any change by me, sometimes at a certain point, it used to begin to work again, maybe for a month or a week, then again the impossibility to connect to the scanner’s WiFi comes out. The same happened to another friend of mine who bought another hardware and software.
I repeat: I’m so sorry because when it works it’s really functional
August 3, 2026
Reply from Carly Solutions GmbH
Hi Pietro, we’re sorry the Carly Scanner connection has been so unreliable. Connection issues can depend on the vehicle, installed control units, phone, and setup, so our Support team will need to review the details. Please open a ticket here and include the relevant device and vehicle information: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Scammer company
Scammer company, scanner dont work and no refund what so ever.
August 7, 2026
Unprompted review
Reply from Carly Solutions GmbH
Hi Alvin, we’re sorry the Carly Scanner did not work as expected and that the outcome of your request was disappointing. Carly operates lawfully and takes concerns like yours seriously. If you already have a Support ticket, please continue the conversation there and follow the troubleshooting instructions provided so the connection issue can be reviewed.
Replaced sensor for coolant and all…
Replaced sensor for coolant and all looks ok now. No errors yet anyway. Fans not spinning either which was how the issue started. Need to do a longer journey to be 100% 🤞🏻
August 7, 2026
Carly the best!!!😎
July 8, 2026
I paid for a new device because the one…
I paid for a new device because the one I am using is unreliable and my payment was accepted but the device never arrived
December 31, 2025
Reply from Carly Solutions GmbH
We’re sorry your new Carly Scanner has not arrived. Orders are typically shipped within a few days, and the process is usually very fast. Please open a ticket at https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and include “To Support Manager” in the subject line so your order can be reviewed directly.
Reply from Carly Solutions GmbH
We’re sorry you did not receive a response before the automatic renewal was charged. When we receive a cancellation request, we always process it as quickly as possible. Please open a ticket at https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and include “To Support Manager” in the subject line so the matter can be reviewed directly.
Reported the same problem several…still not resolved.
Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any satisfactory solution taking up my time. I explain my problem all I get back is fill this in fill that in Just want the problem sorted.
April 10, 2026
Reply from Carly Solutions GmbH
Hi Christine, we’re sorry you have had to report the same issue repeatedly and received guidance that did not reflect the Carly Scanner you are already using. We understand how frustrating and time-consuming this has been. Please open a ticket at https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and include “To Support Manager” in the subject line so your case can be reviewed directly.
Have tried to cancel my subscription…
Have tried to cancel my subscription several times in 2025, you have to do it by a form and is not possible on their webpabe. Wonder why. Mails do not work to cancel, you get a generic response that does not cancel the sub, only svada.
I have tried to use this on a 2006 and a 2007 Land Cruiser, Carly are barely able to read some codes on the 2007. The 2006 I have no contact with. Tried to contact tech service several times, it is like talking to a child...
Stay away from this company...
August 7, 2026
Unprompted review
Reply from Carly Solutions GmbH
Hi Geir, we’re sorry that canceling your license and using Carly with your Land Cruisers have been so frustrating. Licenses purchased on the Carly website are canceled through our online form, while app-store subscriptions must be canceled through the relevant app-store account. Both model years fall within Carly’s listed Basic OBD range, although access to fault codes and control units can vary by vehicle configuration. Since you have already contacted Support, please continue in your existing ticket. You will receive a reply and should follow the instructions provided there.
I never contacted support
I never contacted support. Still got an email to ask to review
August 7, 2026
Reply from Carly Solutions GmbH
We’re sorry you received a review invitation despite never contacting Support. The email was sent unnecessarily due to a system error and should not have reached you. That was our mistake, and we apologize for the confusion.
Hardware and software quit working and…
Hardware and software quit working and carley did nothing.
January 1, 2026
Reply from Carly Solutions GmbH
We’re sorry the Carly Scanner and Carly app stopped working and that the assistance provided did not resolve the issue. We understand how disappointing it is when both the hardware and software become unusable. As you have already contacted Support, please continue the conversation in your existing ticket and follow the instructions provided there.
Just sent between forms and emails
My request for support was just sent forth and back between forms and email addresses. I never got any help. However, they managed to send me a prompt for this review almost 3 years later...
I had to use todays date as experience date, as the correct one was to old. However, I received the prompt today.
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry your support request was passed between forms and email addresses without providing meaningful help. The review invitation sent almost three years later was triggered unnecessarily by a system error and should not have been sent. That was our mistake, and we understand how frustrating it was to receive after your earlier experience remained unresolved.
For BMW it is working fine
For BMW it is working fine. I have a Volvo xc70 awd from 2002 and Carly do not find anything for the Volvo.
August 6, 2026
Love Carly
Love Carly. It is easy to use and fast. If you drive any older Euro car, Carly is a tool you need. My Audi has annoying codes from the secondary air injection that remove every week. I also used live monitoring to diagnose a warn out thermostat , from a blown head gasket.
August 1, 2026
I changed from Gen 2 to the new version; not an improvement.
I changed from Gen 2 to the new Universal Carly. The new version was much harder to make connection to my BMW 530i. Finally, I got a connection, but during the diagnostics it would go into an endless cycle without result.
The diagnostics are pretty superficial. I am trying to determine why my AC is not blowing cold. There is no information on sensors for the system.
August 6, 2026
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