Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Written by the company


Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy fix at the connection to the passenger rear circuit board. Not able to clear the error codes though all the lights are working well.

Reply from Carly Solutions GmbH
When I first paid for Carly, it was a one time purchase and a good value. However, to keep using it now I have to pay for a subscription and it isn't worth that price.
Had to buy another ODB2 device, 2nd one from Carly and the 2nd gen did not work. Not user friendly at all. Hard to tell what is wrong or what the check engine light is referring to in the app. Previous app and reader were easy and simple to use.
The responses were quick and somewhat helpful, but they can't do anything about the fact my hardware was never shipped. I am waiting for a response and hope I receive my doodadd soon.
Honestly not worth the money the app is mediocre and it’s expensive for what it is.
As noted by many other customers (both here and on numerous reviews elsewhere) the auto renewal process is pretty unscrupulous. They know full well they’ll get loads in from auto renewal a year later so don’t even have the courtesy of reminding you - they’ll just take another £100+ from your account. Such a trap and let’s be honest, it’s just a legal scam.
Save your money and avoid the auto renewal trap.

Reply from Carly Solutions GmbH
I expected Carly to allow me to program brightness of my LED DRLs which were installed at BMW, by BMW on my R-series MINI. This is not the case, even though the OEM (BMW) are able to program the FRM for this.
Several error codes are collected when reading the OBD. From the car dealer I learned that the OBD always generates error codes, but that these are only serious if a warning light flashes on and/or the message returns. The OBD keeps a history of messages so these may be irrelevant or solved. The software should be more selective in the generation of error messages and trying to sell all kinds of other modules
Great Information so far , was able to address one issue and clear it ...with some worthwhile elbow grease.
One irritation is that the app locks up when running a scan on some specifics such as audio equipment …
Another problem that has come to light after purchasing is the subscription model , not made clear initially and whilst I have had some value already , I would expect some great leaps forward in both diagnosis and remediation features to stick with it .
I encountered a problem initially, but the company resolved it immediately. I give this experience a 10/10 and highly recommend it.
It’s basically a scam. It works really well to start with then stops working while they try to squeeze you into paying high subscription fees. I have thrown mine away and bought a really good subscription free replacement. The Trustpilot reviews , the review scores and the fact YouTubers have stopped recommending them tells you all you need to know.

Reply from Carly Solutions GmbH
It is a subscription, but they just don't tell you. The support chat just keeps answering how transparent they are, but wont give you any link to terms and conditions and they are not to be found on their website.

Reply from Carly Solutions GmbH
If im honest I cant see the value in the product worth £40 a year tops
Worst scanner you can waste your money on. Bought for a Tesla. Came up with tons of fake codes that even a Tesla technician said aren't real codes. Then they automatically took £55 from my account a year later. I didn't sign up to a recurring payment. I wrote to Carly the day after they took it & asked for a refund as the scanner is useless. They refused. Disgusting customer service & useless product! Avoid at all costs!

Reply from Carly Solutions GmbH
Easy to use and codes are accuracy
Used in two brands Mazda and BMW
Excellent device! Found many issues and it fixed them! Highly recommended.
Excellent service and a quality product. Highly recommended.
Have all the parts information, the price, the store or shops to get them
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.