Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
Company replied
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Review summary
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Reviews shaping this summary
I would buy a general scanner which supports BMW without any ristriction including resetting the error code. I had to buy one when I sold my BMW Z4 to reset lot's of error codes which were turned o... See more
Company replied
I asked if the Honda software in Carly was capable of doing a CKP pattern clear/learn and they sent me these questionaires to explain an error in Carly. No, that was not relevant, I just want to know... See more
Company replied
I have been trying to diagnose an issue with my E39 M5 and cannot look at sensor data because Carly keeps telling me that my "battery is not registered". I am basically limited to getting a list of er... See more
Company replied
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.4
Poor
17K reviews
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For BMW it is working fine
For BMW it is working fine. I have a Volvo xc70 awd from 2002 and Carly do not find anything for the Volvo.
August 6, 2026
Love Carly
Love Carly. It is easy to use and fast. If you drive any older Euro car, Carly is a tool you need. My Audi has annoying codes from the secondary air injection that remove every week. I also used live monitoring to diagnose a warn out thermostat , from a blown head gasket.
August 1, 2026
I changed from Gen 2 to the new version; not an improvement.
I changed from Gen 2 to the new Universal Carly. The new version was much harder to make connection to my BMW 530i. Finally, I got a connection, but during the diagnostics it would go into an endless cycle without result.
The diagnostics are pretty superficial. I am trying to determine why my AC is not blowing cold. There is no information on sensors for the system.
August 6, 2026
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Lacking supportand technical capability…
Lacking supportand technical capability i tried logging calls and had zero response. Carly is simplynot interested. Disappointing have had to invest in VCDS and ISTA much more usable
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry Carly’s technical capabilities did not meet your needs and that you received no response to your support requests, Ian. Carly replies to 100% of support emails, though messages sent to an automated “No Reply” address may not reach our team. Please open a ticket with “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
I use carly since 2016
July 29, 2026
Not really happy
Not really happy, bought the pacakage for all cars and this thing only works well with german car, that is really not good, seriously considering moving away from carly
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry the all brands license has not provided the consistent experience you expected. Available Carly Features can vary by brand, model, model year, and installed control units, so coverage may not be identical across vehicles. We understand how disappointing this is after purchasing the broader package. Our Support team can check compatibility for your specific cars: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Initially more oriented for a very…
Initially more oriented for a very specific niche of people with reasonable prices and not constantly getting suggestions of additional subscriptions, it has literally lost it’s mission and become on a mass subscriber oriented service.
Offering monthly suscrptions, or reducing the constant “suscribe to fully enjoy” messages would improve the spirit of it
August 5, 2026
Unprompted review
I mislaid my carly scanner but…
I mislaid my carly scanner but unfortunately could not get a replacement after trying many times with customer care I eventually gave up and cancelled my account
January 1, 2026
Reply from Carly Solutions GmbH
We’re sorry that losing your Carly Scanner led to such a frustrating experience and that your repeated conversations with Customer Care did not provide the outcome you hoped for. Please open a new support ticket with “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Never heard back on my support ticket
Never heard back on my support ticket, but I did get this request to provide feedback on my support experience. So, progress?
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry you received a feedback request before receiving a response to your support issue. Carly replies to 100% of support emails, though messages sent to an automated “No Reply” address may not reach our team. Please open a new ticket with “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Good findings for my car technique
June 12, 2026
I did not get any support at all after…
I did not get any support at all after describing my problem.
August 5, 2026
Reply from Carly Solutions GmbH
We’re sorry you received no assistance after explaining your problem, Robert. Carly responds to 100% of support emails received, though a message sent to an automated “No Reply” address may not reach our team. Please open a new ticket with “To Support Manager” in the subject line so your case can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
I don't know what works by reaching out to Carly
I don't know who and how to reach this company. It seems like your support email does not work, it always return as unreacheable. So, I am not sure how it is registered a recent call to reach your support group, when I have no clue how you have made this assumption.
June 26, 2026
Reply from Carly Solutions GmbH
We’re sorry your emails were returned as undeliverable and that our communication referenced a recent support contact you do not recognize. Carly responds to 100% of messages received through its support channel; an automated “No Reply” address may have been used unintentionally. Please submit a ticket with “To Support Manager” in the subject line so this can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Carly Long term user
Recently I experience problems with the OBD2 dongle. Sometimes the app states that i should upgrade to the universal connector - which I have. Recently I get notifications that I have to re-connect with the dongle. It happens from time to time in all 3 of my cars (2 BMWs, one Fiat) and also to some friends' cars. Truely, the 4 stars rating is rather optimistic, but because I am a long term user, my overall experience deserves defenitely more than 3 stars. I use an iPhone with iOS 26.6 at the time. The UI and promos are fine. Try to solve the the under the hood issues.
August 6, 2026
Hybrid Volvo and hybrid battery support
I have hybrid Volvo and carly can't read hybrid battery SOH at all. That's is not ideal. It can read some faultcodes but hybrid battery is not properly supported.
August 5, 2026
Scammers! Thieves!
Scammers! Take payment again 1 year later from your Paypal account, this is not made obvious on purchase you are setting up a subscription and no notice is given in the days leading up to the money being taken which is normal practice on subscriptions. They are using this as an additional revenue stream on a sub standard product, just look at all the bad reviews.
Beware the small print!
August 6, 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry the renewal charge came as an unexpected and frustrating surprise. Carly operates lawfully, and the annual Carly app license and its renewal terms are shown during the purchase process. We aim to communicate pricing and license conditions transparently, but we understand from your experience that this was not clear enough. We take your criticism of the renewal communication and product value seriously.
The app isn't very " intuitive " and…
The app isn't very " intuitive " and takes a little thought to navigate and it doesn't always function as you would expect it to
August 3, 2026
Unprompted review
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