Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would buy a general scanner which supports BMW without any ristriction including resetting the error code. I had to buy one when I sold my BMW Z4 to reset lot's of error codes which were turned o... See more
Company replied
I asked if the Honda software in Carly was capable of doing a CKP pattern clear/learn and they sent me these questionaires to explain an error in Carly. No, that was not relevant, I just want to know... See more
Company replied
I have been trying to diagnose an issue with my E39 M5 and cannot look at sensor data because Carly keeps telling me that my "battery is not registered". I am basically limited to getting a list of er... See more
Company replied
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.4
Poor
17K reviews
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I mislaid my carly scanner but…
I mislaid my carly scanner but unfortunately could not get a replacement after trying many times with customer care I eventually gave up and cancelled my account
January 1, 2026
Reply from Carly Solutions GmbH
We’re sorry that losing your Carly Scanner led to such a frustrating experience and that your repeated conversations with Customer Care did not provide the outcome you hoped for. Please open a new support ticket with “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Never heard back on my support ticket
Never heard back on my support ticket, but I did get this request to provide feedback on my support experience. So, progress?
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry you received a feedback request before receiving a response to your support issue. Carly replies to 100% of support emails, though messages sent to an automated “No Reply” address may not reach our team. Please open a new ticket with “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Good findings for my car technique
June 12, 2026
I did not get any support at all after…
I did not get any support at all after describing my problem.
August 5, 2026
Reply from Carly Solutions GmbH
We’re sorry you received no assistance after explaining your problem, Robert. Carly responds to 100% of support emails received, though a message sent to an automated “No Reply” address may not reach our team. Please open a new ticket with “To Support Manager” in the subject line so your case can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
I don't know what works by reaching out to Carly
I don't know who and how to reach this company. It seems like your support email does not work, it always return as unreacheable. So, I am not sure how it is registered a recent call to reach your support group, when I have no clue how you have made this assumption.
June 26, 2026
Reply from Carly Solutions GmbH
We’re sorry your emails were returned as undeliverable and that our communication referenced a recent support contact you do not recognize. Carly responds to 100% of messages received through its support channel; an automated “No Reply” address may have been used unintentionally. Please submit a ticket with “To Support Manager” in the subject line so this can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Carly Long term user
Recently I experience problems with the OBD2 dongle. Sometimes the app states that i should upgrade to the universal connector - which I have. Recently I get notifications that I have to re-connect with the dongle. It happens from time to time in all 3 of my cars (2 BMWs, one Fiat) and also to some friends' cars. Truely, the 4 stars rating is rather optimistic, but because I am a long term user, my overall experience deserves defenitely more than 3 stars. I use an iPhone with iOS 26.6 at the time. The UI and promos are fine. Try to solve the the under the hood issues.
August 6, 2026
Hybrid Volvo and hybrid battery support
I have hybrid Volvo and carly can't read hybrid battery SOH at all. That's is not ideal. It can read some faultcodes but hybrid battery is not properly supported.
August 5, 2026
Scammers! Thieves!
Scammers! Take payment again 1 year later from your Paypal account, this is not made obvious on purchase you are setting up a subscription and no notice is given in the days leading up to the money being taken which is normal practice on subscriptions. They are using this as an additional revenue stream on a sub standard product, just look at all the bad reviews.
Beware the small print!
August 6, 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry the renewal charge came as an unexpected and frustrating surprise. Carly operates lawfully, and the annual Carly app license and its renewal terms are shown during the purchase process. We aim to communicate pricing and license conditions transparently, but we understand from your experience that this was not clear enough. We take your criticism of the renewal communication and product value seriously.
The app isn't very " intuitive " and…
The app isn't very " intuitive " and takes a little thought to navigate and it doesn't always function as you would expect it to
August 3, 2026
Unprompted review
Carly OBD reader
The product and app. work quite well, but the codes are not always accurate. Definitely not worth the massive annual subscription for a private owner. Given that I have used the device twice since buying it and that experience has cost me >$500, it's definitely not worth it.
July 5, 2026
Reply from Carly Solutions GmbH
We’re glad the Carly Scanner and Carly app generally worked well, but we’re sorry the fault code results and overall cost did not meet your expectations. The annual Carly app license can be used as often as needed during the license year, and the revenue funds ongoing improvements to the software and vehicle coverage. We understand that this model may not offer enough value for a private owner who uses Carly only occasionally, and we appreciate your feedback.
The report was correct but being the…
The report was correct but being the car wouldn’t start I had to have it taken away for problem solving and repair, I’m still awaiting results
April 7, 2026
After over 6 months I don't have any…
After over 6 months I don't have any answer from the support for my problems.
The baddest support I've ever seen ❗️
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry you’ve been waiting more than six months without an answer, Bart. Carly responds to 100% of support emails, but it’s possible a reply was sent to an automated “No Reply” address and did not reach our team. Please open a ticket using “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
I bought carly a few years ago
I bought carly a few years ago
But I didn’t know that I have to Pay every year 149,-
Sad to see this
June 8, 2026
Reply from Carly Solutions GmbH
We’re sorry the annual license terms were not clear when you purchased Carly, Michael. The Carly app license renews yearly and can be used as often as needed throughout that year. License revenue also supports the ongoing development and improvement of Carly software. We understand that the €149 annual cost may not suit everyone, and we appreciate your feedback.
Can Carly software do Honda CKP clear/learn?
I asked if the Honda software in Carly was capable of doing a CKP pattern clear/learn and they sent me these questionaires to explain an error in Carly. No, that was not relevant, I just want to know if the Carly software can do the CKP stuff, no answer yet and it appears my question has been cancelled.
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry the questionnaires did not address your straightforward question and that your request appears to have been closed without an answer. CKP pattern clear/learn availability cannot be confirmed without the exact Honda model and model year. Carly replies to 100% of support emails received, though messages sent to a “No Reply” address may not reach us. Please open a ticket with “To Support Manager” in the subject line and include those vehicle details so the question can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Bought for a particular make as it said…
Bought for a particular make as it said paid the premium for that brand then when I scan it tells me I need a different dongle very frustrated a waste of money.
August 6, 2026
Reply from Carly Solutions GmbH
We’re sorry you purchased a license for your vehicle’s brand only to be told that a different scanner was required. We understand why this feels frustrating and like poor value. Please contact our Support team so they can check your Carly Scanner, license, and vehicle compatibility: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
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