Have spent over £100 on products over six weeks ago and they have not arrived!!! Tried both emails for Jarvis and company but no response. I've heard this company is going bust!
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See what reviewers are saying
Ordered a cranberry supplement and limescale remover. The latter came v fast but wondered why the cranberry didn’t come in the same box- bit odd so I emailed customer service. Answered very quick... See more
Love MyGreenPod! Great marketplace of ethical, sustainably sourced products. Love my Pit-tastic deodorant bars and great to be able to buy Bio D washing up liquid and fabric conditioner in bulk too. A... See more
Can't fault this place. Able to buy something that I could only find on Amazon (yuck) for barely any more, safe in the knowledge that I still don't give any money to amazon and that instead I've contr... See more
Company details
- Store
- Cleaning Products Supplier
- General Store
- Hair Product Store
- Household Chemicals Supplier
- Toiletries Store
Written by the company
My Green Pod Ltd is an independent, family-run UK business, founded by Katie Hill and Jarvis Smith. We want to share the real stories behind the brands and people working tirelessly to offer ethical alternatives to mainstream products and services. You might not see these options on the high street and they may not be the first to appear in online searches. Unlike any other company we know, we meet and connect personally with the owners of the companies we work with. We do this because we believe that authentically ethical products and services can only be produced and supplied with conscious, heartfelt intent. Plenty of businesses are cashing in on the trend towards natural and organic products, but if those companies are cutting corners to be the first to market – whether in their packaging, their supply chains, their ingredients, or their staff welfare – they won’t be featured here. This isn’t something you can check by visiting a website, so we go behind the scenes to investigate the company’s entire DNA. Our Hero products and services are the most effective and enjoyable alternatives to mainstream options that we can find. We use them in our home and we use them on our family. They’re also from companies that are working in co-creation with the planet – intentionally operating in harmony with nature and in service to the wellbeing of their customers. With your support, these companies could change the face of business and the health of our environment – and you could save some cash and discover some extremely effective ethical products along the way! Every time you buy from our Marketplace, we’ll plant a tree in the tropics (through charity partner TreeSisters) as our way of saying thank you for helping to change the path of the future. Together, lots of small actions make a huge difference. #PutYourMoneyWhereYourHeartIs
Contact info
United Kingdom
- www.mygreenpod.com
People also looked at
DO NOT BUY - COMPANY GOING BUST
Have spent over £100 on products over six weeks ago and they have not arrived!!! Tried both emails for Jarvis and company but no response. I've heard this company is going bust!
September 9, 2023
Unprompted review
Reply from My Green Pod
Hi Lucy, sorry to hear this might be the case.
Would you please send your order number to hello@mygreenpod.com and we can look into this immediately. We’ve had no emails to this effect so want to look into it and report back.
Thank you
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Great company and with a great mission.
July 24, 2023
Unprompted review
DO NOT USE THIS WEBSITE
As with many of the other reviews below, I placed an order on 12th June 2023 and a payment was taken immediately. However I have not received my order, no one is answering the phone and I have sent two emails to the hello@greenpod email address which have not been responded to. It was a large order and therefore expensive. DO NOT USE THIS WEBSITE AS IT APPEARS TO BE A SCAM.
July 14, 2023
Unprompted review
Should have realised this was a scam website
Ordered on 8th June, 3-5 working days promised. Plenty of spam and requests for reviews but no products 10 working days past the 3-5 working day window. This company is a scam website. Order no 971528 😏
June 29, 2023
Unprompted review
This place is a scam
This place is a scam, do not buy from here. I ordered an item over a week ago still have received. It still have not gotten a response from this company. shambolic
June 10, 2023
Unprompted review
Reply from My Green Pod
Hello, would you kindly email me at jarvis@mygreenpod.com with your order number.
We have had some delays with some vendors so please contact me directly so we can chase things up.
Thank you
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DO NOT BUY FROM HERE!!!!!!!!!!!!!
Ordered an item over a week ago call the customer service number several times in which I was met with the same interactive voice response that told me to email them .I received a email back/automatic reply saying this email does not exist. I’ve been scammed please don’t get scammed.
June 17, 2023
Unprompted review
Receipt of order was delayed
Receipt of order was delayed, however the customer service lady at green pod responded promptly.
However the item received was not the exact item ordered but substituted with similar when it eventually arrived.
May 31, 2023
Unprompted review
Reply from My Green Pod
We are very sorry to hear this. The vendor has sent you something without our or your consent as a replacement. Would you please contact me at jarvis@mygreenpod.com and we will arrange a refund.
Thank you
I’m very sorry to have to write this…
I’m very sorry to have to write this review in this manner. I placed an order 30.April.2023. It’s been 3 weeks now, and I still haven’t received it. I’ve contacted the company via email, was promised that it will be looked into last Tuesday. 5 days later, still no update. I don’t know what to think to be honest. I feel tired of waiting and enquiring about the product I ordered. Which I really want to receive one day, because I love the taste of it.
I want to believe that your company is fast and reliable, so far, that hasn’t been my experience.
If anyone in your company can help resolve this, please help.
Many thanks.
May 21, 2023
Unprompted review
Support his brilliant ethical business!
You have such great collections of ethical finds with lots that are supporting small business.
My Green Pod is excellent!
Support his brilliant ethical business!
May 17, 2023
Unprompted review
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good company policies good products…
good company policies good products reasonably priced all good.
April 17, 2023
Unprompted review
Reliable website with good customer service
The products I purchased from MY GREEN POD were as described and arrived on time. The best part of it though was the customer service, they always respond promptly and have been ever so helpful. Precious who assisted me a couple of times was amazing.
March 6, 2023
Unprompted review
All good. Could be clearer on the fact they do not ship products and that products can come in multiple shipments ;)
Ordered a cranberry supplement and limescale remover.
The latter came v fast but wondered why the cranberry didn’t come in the same box- bit odd so I emailed customer service. Answered very quickly and it turned out they don’t ship the products themselves-think this could be made clearer at the shipping checkout page.
Also as there are no order update emails I didn’t realise my order can come in more than one packages.
However none of the above bothered me too much, free delivery over £10 is amazing and also their ethics/speedy communication.
Supplement arrived later that day and all good!
March 8, 2023
Unprompted review
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Norstar drinks coaster
I ordered a Norstar drinks coaster 10 days ago and it has still not been delivered. MGP does not answer questions about orders placed via the phone. Neither do they keep their customers up to date on the delivery. My order status is PENDING! However the money was taken straight away. Do not use this company they have very poor customer service and are using third party companies to fulfil their orders.
February 18, 2023
Unprompted review
Reply from My Green Pod
Dear Lizzie,
Firstly may I apologise for your experience with us.
We do try our very best to keep on top of deliveries but have had some difficulties with vendors who don’t always advise us that product is out of stock or delivery has been affected.
You are right we don’t ship products ourselves, but we thought we were very clear about this across all of our communication, but it seems not.
Do please let us know how we can improve things.
We are a family business trying to offer products that are the least harmful for you and the planet, therefore we aim to prioritise these values. We can not however compete with large global shopping platforms that may not have people and planet as their priority.
Again please accept our apologies and we do hope you continue to shop with us in the future.
Kind regards
Jarvis Smith
Ordered 2 weeks ago
Ordered 2 weeks ago, failed to show in time, have now cancelled the order. Very poor experience. DONT USE THIS COMPANY !
February 23, 2023
Unprompted review
Reply from My Green Pod
Nige, so sorry to hear you have had a bad experience with us.
As we don’t stock products we rely on our vendors to ship as quickly as possible. On this occasion the product was out of stock but we didn’t know..
We are a small family business and don’t have the resources to operate like the big shopping platforms people are used to.
We aim to do our best and on this occasion it wasn’t right for you.
kind regards
Jarvis
Disappointed
Asked to write a review of my purchase. Unfortunately can only give a negative review since I placed order,.order accepted and then some days later I had an email stating I was getting a refund as they couldn't complete order. Disappointed but even more I'm surprised I was asked to review
January 4, 2023
Unprompted review
Reply from My Green Pod
Ruth, as we don’t actually stock products we rely on being kept up to date by our vendors, we are sorry this didn’t happen.
Kind regards
Jarvis Smith
I am STILL waiting for my order made…
I am STILL waiting for my order made before Christmas:
I contacted My Green Pod last week after I realised the money had been taken from my account: I appreciate that the Christmas period is very busy- and I have allowed for the Post Office strikes but I cannot afford to order goods that don.t arrive
Very disappointed
January 3, 2023
Unprompted review
Reply from My Green Pod
We like many other shopping platforms were deeply affected by the postal strikes. So sorry you had a bad experience.
Jarvis Smith
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Great product great service
Great product great service. Thank you.
December 19, 2022
Unprompted review
Reply from My Green Pod
Many thanks Dale, Merry Christmas 🎄
Great quality wine delivered promptly
December 14, 2022
Unprompted review
Order placed about 10 days ago has not…
Order placed about 10 days ago has not yet arrived
December 16, 2022
Unprompted review
Reply from My Green Pod
We are so sorry you haven’t received your purchase, please know all vendors are responsible for posting out there products and in this case the lateness has been due to the Royal Mail strikes. We do sincerely apologise however as the strikes have had an impact on the whole country.
Kind regards
Jarvis
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