Myhairandbeauty.co.uk Reviews 

152
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the delivery service is prompt and efficient, allowing items to arrive within a reasonable timeframe. People also appreciate the great product quality, describing the items as fantastic and useful. Furthermore, shoppers find the online ordering process straightforward and note that prices are generally very fair. Some reviewers were not happy with missing packages and experienced severe difficulties obtaining refunds. Consumers noted that orders sometimes failed to arrive due to courier issues, and customer support refused to assist or issue a refund. These individuals felt frustrated by the lack of communication and financial loss.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

People report ambiguous experiences with order, reflecting a distinct split among consumers. While many... See more

Product

Reviewers mention positive feedback about product quality, pricing, and fast delivery times. Consumers... See more

Price

Customers had ambiguous experiences with price. Many consumers praised the fantastic prices, great deals, and... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration over delayed or missing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The delivery took a long time which is understandable because it’s from the united kingdom but still, but all in all I’m happy to have the product now.

Rated 4 out of 5 stars

A couple of the hair creams packages were coming apart but the plastic part itself looks fine but glad I was able To find these products which one seems to be discontinued in the US I’m absolutely... See more

Rated 5 out of 5 stars

Excellent price, sent very speedily. Very happy with overall experience and will definitely order from you again.

Rated 5 out of 5 stars

My order was dispatched and delivered with my items that I couldn't buy anymore in my local pharmacy in perfect condition. I was kept informed about my order. So I'm pleased with the customer service... See more


Company details

  1. Beauty Product Supplier

Written by the company

At myhairandbeauty.co.uk we specialise in selling professional salon hair and beauty products at affordable prices. Choose online from the comfort of your own home and let us do the rest, with delivery to your home usually with a few days. That right, professional salon hair and beauty products, online, from the comfort of your own home or workplace and delivered within a few days, that's the beauty of myhairandbeauty.co.uk


Contact info

3.5

Average

TrustScore 3.5 out of 5

152 reviews

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3.5

All reviews

(152)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

I wish I’d read the reviews before I…

I wish I’d read the reviews before I placed my order. Placed my order around 2pm, so before 3pm cut off for the next delivery. Paid £6.95 for next day, should have been here yesterday (Friday) still not here Saturday. No number for customer service, emailed, but no reply. Will never use the company again and DO NOT recommend. I want a refund for the delivery.

October 13, 2022
Unprompted review
Rated 1 out of 5 stars

Order never arrived and after…

Order never arrived and after contacting customer service 3 times of which they denied order placed every time even though I provided confirmation. I have accepted this is just a scam and will never use them again .

Be very careful when using this company.

August 14, 2022
Unprompted review
Rated 1 out of 5 stars

As with many others on here my 1 star…

As with many others on here my 1 star review is due to this companies poor service.

Charge over the going rate for postage
States accepts paypal but doesn't
States refunds accepted but you have to pay postage, and they only offered me a partial refund once I chased them, likely wouldn't have refunded me if I didn't email them.
Their email replies to me were not professional, very aggressive, accusatory and came across like conartists. Their store reviews show similar opinions from others
Best to avoid this company.

February 22, 2022
Unprompted review
Rated 1 out of 5 stars

SCAMMERS do not use

SCAMMERS do not use! Gave fake Royal Mail tracking number and still denied it had to claim the money back through my bank ! Avoid at all costs reported the website and they Gould be shut down!

February 21, 2022
Unprompted review
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Rated 1 out of 5 stars

Sold expired

Sold expired, past shelf-life products (in my case developer) bleach mix would not lift my hair due to the developer's expiration. My hair and beauty-Never again.

November 29, 2021
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I was a little bit worried about ordering from here due to some negative reviews. However, I ordered a couple of bottles of developer and was very happy; the price was very competitive, very well packed and arrived within the given time frame (I selected tracked delivery for an extra 75p only due to my initial worries). I agree their website could do with some modernising, it is a little old fashion hence not easy to navigate. I give 5 stars based on their products, price and delivery (not based on website design).

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I was a bit worried ordering the first time after reading some of the reviews here, but I had no problems with my order. I've ordered some bleach and developer with a toner and it all arrived within 4 days. Will be using the website again.

March 21, 2021
Unprompted review
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Rated 3 out of 5 stars

Good products & great prices

Good products & great prices! but their web page IS A NIGHTMARE TO NAVIGATE I was unable to login & see my purchase history & it took me several annoying attempts to try & actually buy from them I even tried to change my password for a smooth transaction but I DIDN'T RECEIVE ANY EMAIL ACKNOWLEDGE THIS. So I phoned customer service & got through to a very nice man Peter & I asked him to confirm my order EVEN HE COULDN'T GET INTO THE WEB SITE TO CONFIRM MY ORDER he had to go downstairs to the warehouse to find out about my order I would love to order from this company again but using THIS WEB SITE WILL PUT ME OFF. Apart from this good products & well packaged & quickly dispatched.

June 11, 2020
Unprompted review
Rated 1 out of 5 stars

WHY IS THERE NO ZERO STARS

WHY IS THERE NO ZERO STARS. DO NOT BUY FROM HERE. SCAMMERS ALERT. DO YOU HEAR WHAT I SAY.SCAMMMERS SCAMMERS SCAMMERS SKAN***KS.

THEY STEAL YOUR MONEY NEVER SEND THE PRODUCTS AND NEVER REFUND YOUR MONEY. STEALERS STEALERS STEALERS.

KARMA IS REAL HUNZOS.

October 27, 2018
Unprompted review
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Rated 1 out of 5 stars

Rubbish company awful will NEVER use …

Rubbish company awful will NEVER use them again, I ordered bath bombs nearly 2 weeks ago they never arrived I had to ring them 3 times and open a paypal dispute to receive a refund BE WARNED DO NOT order from this cowboy company this was my first & last time NEVER AGAIN !!!!

November 30, 2017
Unprompted review
Rated 5 out of 5 stars

I bought 5 tubes of Joico semi …

I bought 5 tubes of Joico semi permanent hair color, arrived really quickly in under 7 days. All sent safely (tops taped so they would not leak). The prices are really good as well. I will be returning! Thank you!

September 25, 2017
Unprompted review
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Rated 1 out of 5 stars

Paid but got no delivery

I ordered two eyebrow pencils in November 2016 and it is now over a month later and I have not received the products.

They refused so far to give my money back - I will check with my bank if I can cancel the transaction as it is theft to take money and not deliver the promised product.

Avoid this online retailer!!

December 29, 2016
Unprompted review
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