MYOB Reviews 

AVOID MYOB AT ALL COSTS! NEVER AGAIN!

I have never experienced such ridiculous and frustrating customer service in my life!

All I want to do is CANCEL MY SUBSCRIPTION. Something that should take ONE MINUTE has turned into an absolute nightmare!

I initially contacted MYOB through live chat, only to be told that I had to call their cancellation team. I called repeatedly, spent hours waiting on the phone, and NOBODY ANSWERED!

After leaving a negative review on Trustpilot, I was told to email letsconnect@ for assistance.

I emailed them and clearly explained that I had already tried calling numerous times, wasted hours of my valuable time, and still couldn’t get through to anyone.

They replied, apologised for my experience, and asked me to provide the following information:

* Client ID
* Business name
* MYOB login email address
* Contact phone number
* Approximate dates and times of my previous calls
* The phone number I called from

I provided all the requested information, hoping they would finally help me cancel this subscription.

AND GUESS WHAT HAPPENED NEXT?

After collecting all my personal and business information, they replied saying they couldn’t locate a support case or any record that I had contacted their cancellation team. They then told me to CALL THEIR CANCELLATION TEAM AGAIN!

ARE YOU KIDDING ME, MYOB?!

I had already explained multiple times that I COULDN’T GET THROUGH TO ANYONE ON THE PHONE!

What was the point of asking me to provide all that information if your only solution was to send me back to the exact same process that had already failed repeatedly?

It honestly feels like MYOB is playing games with its customers rather than genuinely trying to help them.

Despite this, I gave them another chance and made FOUR MORE PHONE CALLS!

That brings my total to approximately 8–9 PHONE CALLS, with absolutely NO ANSWER and NO RESOLUTION!

I am a small business owner. I have customers to serve, orders to process, and a business to run. I cannot afford to waste hours and hours of my working day simply trying to cancel a subscription!

Why is it so easy to sign up for MYOB but almost impossible to cancel?

Why can’t customers simply click a cancellation button online, like they can with most other subscription services?

Why does MYOB keep telling customers to call when nobody answers the phone?

And why ask customers for detailed information if you have no intention or ability to resolve their issue through email?

I AM ABSOLUTELY SICK OF THIS COMPANY!

I refuse to waste any more of my time calling MYOB. I have already made every reasonable effort to cancel my subscription.

My next step is to contact my bank regarding any further subscription charges and lodge a formal complaint with NSW Fair Trading.

I will also keep copies of all my emails and communications as evidence of the difficulties I have experienced.

MYOB, I AM FORMALLY REQUESTING THAT YOU CANCEL MY SUBSCRIPTION IMMEDIATELY AND STOP ANY FURTHER CHARGES!

This is, without question, one of the worst customer service experiences I have ever had.

To every small business owner considering MYOB: THINK TWICE BEFORE SIGNING UP!

Signing up may be easy, but based on my experience, trying to leave is a complete nightmare.

NEVER AGAIN, MYOB!

i tried the product didn't like it wanted to cancel to find out a digital company with no cancellation option online , you have to call a landline to request the cancellation , a big red flag

Signed up to MYOB Solo approximately 2 years ago and didn't continue in business beyond 6 months. I hadn't used the account in over 12 months. I wasn't able to cancel my account and was instead directed to phone a number. I was on hold for over 20 minutes waiting for the call to be connected and decided to terminate it. Fast forward to today, I tried cancelling again as I received a bill and the rude call centre operator from the Philippines threatened debt collection if I didn't pay my bill. I would never recommend MYOB to anyone, their dodgy subscription system make it impossible to cancel and then make threats to collect a $96 unused subscription. No wonder businesses in Australia are failing.

I have used MYOB for over 10 years and have not had any trouble using it. It is ideal for my small business. However in April I received an email stating that MYOB were going to upgrade me to the more expensive Account Rite Plus. I didn't need it. So I contacted MYOB and their sales team sold me another product I did not need or require. All I needed was my existing product to be changed to MYOB Lite. 6 Months later (after many people would have given up) I am finally receiving a refund for the product that should not have been sold to me in the first place. MYOB train your sales team properly and answer your phones in good time.

The customer service from MYOB is absolutely shocking. I have spent hours upon hours put on hold, only to be passed around like a hot potato. You get shuffled and transferred between multiple departments because nobody seems to know how to actually solve a problem. Every time you get passed to someone new, you have to explain the entire situation all over again to someone who has a complete lack of understanding of their own software.
The wait times are completely unacceptable for a paid business product. It is incredibly frustrating to watch your business operations grind to a halt while sitting on hold for half the day. The complete lack of care, technical incompetence, and endless transferring makes this the worst support desk I have ever dealt with. Avoid at all costs if you expect any level of reliable help.

Just beware of MYOB, if you ever have to deal with their staff or their management they are rude,greedy and awful, the worst customer service I have ever had.

Absolutely disgusting system, for some reason I have 2FA which I never asked for so have no idea how to use, my book keeper uses it but now needs me to authenticate things for superannuation, I cant log in, try calling wait 20 minutes only to then be hung up, speak to a virtual assistant who cant help me unless I delete everything which i dont want to do because I have no idea if it effects my book keeper and accountant and I never set up the MYOB, not good if you dont have time and if you arent very tech savvy

I had a subsription that I wished to close. The only way to cancel the subscription is to call as the cancel feature is disabled within the software itself. I was persuaded to keep 'read only' access @$2pm by the agent and received an email confirming my altered subscription. Despite this, I have continued to be charged the old subscription rate, email and calls to the service department have all not resulted in this being rectified. This is a warning MYOB deliberately makes cancellation a very difficult process, in hindsight I would not use them for any new business.

no way to cancel the subscription other than calling their cancellation line. Good luck with that.

Shocking sold business 4/6/2026 and requested read only, on the 6/7/2026. You can not remove your credit card, they have kept charging me full subscription including payroll, you call and 2 hour wait, I have called 4 times so far and emailed 4 times, shocking. DO NOT USE MYOB, use Zero as that is where I will be going next business.

DO NOT SIGN UP TO MYOB!

You cannot cancel the subscription without calling there 'support', I've been on hold for 4 hours now - its impossible to cancel. It is a trap and there is over 500+ reviews online complaining about this + a massive ACCC complaint.

Just use Xero or an alternative accounting software!

Thi

Possibly the worst customer service ever experienced. Never thought I would say this but MYOB is worse than Telstra and Qantas

Subscription trap. Won't let you cancel unless you call. Scumbags, do not use.

I am a longtime unhappy customer putting up with MYOB as it was too much hassle changing systems. Finally I changed to another company and I have been paying for two subs for months as I can't get hold of MYOB to cancel my subscription. You can only do it by phone, the wait times are very long - can be hours - and they do not call back! That has been my experience for several years. Definitely never agree to setting up a direct debit with MYOB as its impossible to cancel. At one stage MYOB started debiting my account for an extra product MYOB tried to hard sell me. I trialled the product but never agreed to sign up for it as the training support was so bad. It took months for them to resolve it and hours of my time. So beware of friendly sales people.

Just signed up yeesterday 14 days trail monthly plan, I got an invoice for Annual subscription. Called to cancel/refund said can't do it as the invoice is issued. what a joke.

Used the accounting software for a few years. Pretty average. No good metrics on current financial position like a lot of other (UK) based equivalent accounting software packages have... Trying to close my account is like pulling teeth. Been going on for months now. Confirm the account name, you need to change the name, change the name, close the account, email received from MYOB support "We have confirmed that you account is closed. You will no longer receive any invoices"...." MYOB have sent me 2 more monthly invoices and still not ACTUALLY Closed my account yet. Impossible to talk sense to their ServiceDesk. Dealing with their helpdesk on this issue has been one of the most painful experiences ever. Stay well away from them.

I recently trialed MYOB for my small business, but ultimately chose a different accounting software. Unfortunately, I forgot to cancel before the trial ended and was automatically rolled into a paid monthly subscription.

What followed was one of the most frustrating cancellation processes I have ever experienced. MYOB does not allow you to cancel online like most modern software companies. Instead, you are forced to call. When you call, their AI phone tree detects the word "cancel" and traps you in an endless loop with a 30+ minute wait time, eventually forcing you to request a callback that never comes.

Out of frustration, I called back and told the AI I wanted to "change" my plan instead—and was immediately connected to a representative. After trying to stall me, she transferred me to the "cancellation team," which put me right back into a 20-minute hold until the system cut me off and told me to request a callback again.

Making it intentionally difficult to cancel a subscription is an outdated, predatory practice. It shows they care more about trapping customers than building a good product. Consumers today expect transparency and simplicity, shame on MYOB.

I started using MYOB for invoicing with $5/month and after 12months I wanted to cancel the subscription but because they wouldn’t allow me cancel my subscription or delete account I’ve been paying subscription for 24months+ — $35/month.
Isn’t this crime? How is this even legal in Australia?? Can anyone please help me? Does media look into this?
I tried calling them so many times but they wouldn’t close the account at all.
It’s not just poor customer service but it’s legally incorrect to not allow user close accounts.

OMG! We cancelled subscription two years ago after a lengthy struggle and finally being able to talk to a human. All good for about 6 months then I start to get monthly emails again for invoices which they charge and then they cancel but continue to email an invoice despite two year cancellation. I have emailed back on several occasions asking them to stop emailing 0 invoices and it is not easy finding an email address when you no longer have an account and yet they persist! 😬🤯🤦‍♀️🤷‍♀️🤦‍♂️