Really good quality case and image. The only issue is it has impacted my contactless payments and need to take the phone out of the case for it to work
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect
Company replied
the case was really badly printed out blury and unusable. it took forever to come despite paying extra for quick delivery. it was really bad standard. the case was terrible slimsy when it should have... See more
Company replied
UPDATE: Products arrived. Good quality. Still no information on order. I placed an order for 2 cases. 8 days without a confirmation email. Try to create an account on their website and never receive... See more
Company replied
Company details
Written by the company
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Contact info
Gonnetstraat 26, 2011KA, Haarlem, Netherlands
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3.0
Average
337 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Christmas present
The case I ordered was a Christmas present for my wife. It arrived in time and as I expected it to be and my wife was pleased with it. However, there was no gift wrap option.
December 20, 2022
Unprompted review
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Use this company every year for my mums…
Use this company every year for my mums annual grandchildren photo phone case. Always prompt and processed quickly. Photo colouring always on point too!
December 18, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Item not received.
December 12, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is not delivered yet, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Ordered on 5th Dec and still not…
Ordered on 5th Dec and still not arrived by 23rd Dec rubbish.
December 23, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
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Can’t comment as I still have not…
Can’t comment as I still have not received the item
November 21, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, we'd love to help you out! To do so, please contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Beware of this company....I made an…
Beware of this company....I made an order on the 6th December, I still have not received my item. I have emailed them but had no response. I am unable to leave a review on the website conveniently. All my other post seemed to have arrived on time. Be very cautious ordering!!!
December 23, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center and our support team will look further into this and offer you a solution.
Thank you!
MyPersonalisedCase Team
Great customer service
Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived within two days.Very happy with my purchase.l absolutely love my new phone case .
December 22, 2022
Unprompted review
Item Never arrived.
December 21, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
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Still haven’t received my order!!
November 1, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Order still hasn't arrived after 3 weeks
My order has not arrived. It's now 19 days late. I acknowledge that there have been Royal Mail strikes in this period, and it is the Christmas busy period too, but nearly 3 weeks for a small package within UK mainland is unreasonable.
Customer service has been hard to find and it is very limited in what you are able to do. They were responsive, but only to pass the buck to the delivery partner.
The problem is still not resolved.
This order was a Christmas present, which I felt I had ordered in sufficient time (more than 3 weeks). With only 3 days to Christmas now, it's not looking hopeful.
December 21, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center. Please note we are a Dutch company and all our products are produced and shipped from our offices in Amsterdam. Thank you for your understanding!
Thank you!
MyPersonalisedCase Team
Over priced and non existent products…
Over priced and non existent products ordered on 2nd December not turned up yet and the email service is useless dont use this website
December 20, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Horrendous service! AVOID!
Horrendous service!
Ordered a personalised phone case weeks ago as a Christmas present. Hasn't arrived despite being told it was dispatched 3 weeks ago! Try to log into 'my account' and it has been disabled!
AVOID THIS COMPANY!
December 20, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear about your experience with us. Should you need any further help, please contact us using the contact form in our help center or reply to the last email you received from us so our support team can follow up.
Thank you for your understanding!
MyPersonalisedCase Team
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Item not arrived, no communication!
Ordered a phone case last Christmas and was perfect! Delivered quickly, and came with a Christmas give box! Very happy with the product.
This year, it’s a different story. I ordered a phone case and haven’t had any emails from them, and been waiting for weeks for my delivery and still nothing! Not even a shipping number, this was a present and now I don’t have enough time to get another one ordered before Christmas! I’m not happy with the lack of communication!
December 20, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Deanna,
We're sorry to hear about your experience with us. It's weird you have not received any email as this goes automatically. One reason could be a typo in the email which will result in all emails being sent to a non-existing address. Our support team will be happy to check on this and update the email of your order if needed, please contact us using the contact form in our help center.
Thank you for your understanding!
MyPersonalisedCase Team
Never received my product
Never received my product yet you are asking me to review it.
December 19, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
This company do not deliver they take…
This company do not deliver they take your money and thats as far as it gets I have been waiting since 23rd November and I| keep getting the same message from there support team its on its way I will be aksing for a refund. Be careful when ordeing off this company
December 19, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, for the standard shipping methods we need to allow some delay but rest assured if your order doesn't show up in the end we'll send a new one.
Thank you for your understanding.
MyPersonalisedCase Team
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Still have not received my item
December 3, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Never arrived
My case didn't arrive and didn't arrive so I said to cancel and refund as I would order from somewhere else instead of which they would send ANOTHER one - but I dont WANT another non arrival I want a case from a company I can depend to actually send it. I asked them to cancel... who knows
December 16, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Geva,
We're sorry to hear your order is delayed, if you are not happy with the solution offered, please reply to the email so our support team can help you further.
Thank you!
MyPersonalisedCase Team
OMG - AVOID SCAM
OMG - Wish i had read the reviews before placing an order, still waiting guessing its never coming, however took my money quick enough....total scam, will take this to the national radio station to warn others.
AVOID.
December 16, 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please rest assured we will always provide you with your order or a refund if it gets lost.
Thank you for your understanding!
Thank you!
MyPersonalisedCase Team
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