My Phone Support Reviews 

1,191
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

This is the second day I have tried to get support from My Phone "SUPPORT." I have left messages due to "ALLEGED" high call volume!!! This is unacceptable customer service!!! Evidently you have a staf... See more

Rated 5 out of 5 stars

Great having such knowledgeable and patient technician as Paul last night and Sam this evening. They exactly how to remedy my problem which was created by Google Chrome and Google Cloud, whic affecte... See more

Rated 1 out of 5 stars

I have used this service for years and was very happy. However, I have tried to reach them multiple times in the last few months and have had to leave messages that were never returned. I finally em... See more

Rated 5 out of 5 stars

Sam was a great representative of MPS. I had to leave my home and laptop due to a fire alarm yet Sam called me several times when it was my turn for an appointment to ask if I wanted to continue for a... See more

Company details

  1. Computer Repair Service
  2. Computer Accessories Store

Information provided by various external sources

My Phone Support is a premium tech support service staffed by friendly experts available 24 hours a day. Let us fix your tech support problems.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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3.1

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(1,191)

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Rated 5 out of 5 stars

I have been using my phone support the…

I have been using my phone support the last two days and I'm VERY SATISFIED as the personal that has help me been very patient with me. All of the personal there seem always want to help me and getting me all the help they can.

March 3, 2021
Rated 5 out of 5 stars

Thanks Again…

As always My Phone Support has come to my rescue. After consulting them again, they have left me with a computer which is running so much better than when i called them that I can hardly believe it. Their technicians are patient and knowledgeable. the never rush me nor show any impatience with my lack of computer sophistication. They are a godsend for me.and have been for over eight years.

March 3, 2021
Rated 5 out of 5 stars

Excellent Consistent Service

I've been a customer of My Phone Support for about 3 years now and today's experience was right on target with past experiences. Qualified people who help you until the job is done. Fortune, like his co-workers, was very polite, patient and answered any questions I had, including some that were not directly related to the main issue that we were dealing with. Thank you.

March 3, 2021
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Rated 4 out of 5 stars

Tech support was handled by Vince

Tech support was handled by Vince. Excellent support and system check. In addition he was able to answer additional questions I had.
Only problem I encountered was have to wait 25+ minutes before I was connected to Vince

February 26, 2021
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Reply from My Phone Support

We appreciate your feedback as it helps us ensure all representatives are doing right by our customers and helps us to better our services. I'm sorry you experienced a wait time. If possible, feel free to schedule a support session ahead of time by calling or emailing our customer support department.

Rated 5 out of 5 stars

I have been using MyPhoneSupport since early 2019

I have been using MyPhoneSupport for a few years and I have never had a problem that was not solved. I believe my technician was Ken, regardless he was efficient ,knowledgeable, patient and so easy to work with. I appreciate how fast he addressed my concerns and I am grateful to have your technicians available. Thank you.
Peter Hanf

February 13, 2021
Rated 5 out of 5 stars

Lost software

one of our softwares vanished and was not able to find it.two fine people worked on it and were able to get it back.Very much appreciated. Thank you

Wayne

February 4, 2021
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Rated 5 out of 5 stars

Sam was extremely knowledgeable and…

Sam was extremely knowledgeable and patient. My wireless printer needed to be reconfigured because the Cable company had recently changed my wireless router. This was a very complicated process but everything is working fine now.

January 29, 2021
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Rated 5 out of 5 stars

Big improvement over 5-6 years

5-6 years ago I had my computer cleaned and I had to sit and watch (doing nothing) for 3 hours. This time the tech said I could just check back every now and then and he would call me with any needs or when he was finished. I was able to do some other things around the house and the whole process was 100% better than the last time. He got the job done and my computer 's response time is much faster

January 22, 2021
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Rated 5 out of 5 stars

My computer all of a sudden had all…

My computer all of a sudden had all these pop ups on my computer. It was locked up and I couldn’t do anything. The message wanted me to call the # on the screen. I decided to call My Phone Support and thank heavens I did. Bottom line is, I needed to purchase Track Off to get rid of these spams. I had it before but when it expired I didn’t renew it. I probably forgot what the purchase was. Anyway I have it for a year, Sam helped me install it but the key code would take go in. He said he’d call back once it went thru and he did.

January 19, 2021
Rated 5 out of 5 stars

Spoke with Joyce first then transferred…

Spoke with Joyce first then transferred to Paul. Both were very polite and patient with my limited computer skills. Both were informative and assisted me with understanding. Thanks to them for their excellent customer service.

January 15, 2021

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