I ordered almond butter but instead of crunchy I ordered smooth one. I noticed that after payment so I quickly wrote to customer service to ask if smooth butter could be changed with crunchy. The feed... See more
Company replied
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Review summary
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Here’s a polished version of your message: Thank You Note: I am truly grateful for this purchase. It has brought me great satisfaction, and I appreciate the quality and value it offers. Than... See more
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My son loves crème caramel, but he is diabetic. When I discovered your sugar-free caramel topping, I tried it and it turned out fantastic. It wouldn't be bad to advertise the crème caramel for diabeti... See more
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Fair pricing. Excellent products. Fast delivery. One issue but it's not a big deal. I added a meal replacement and it showed up in my basket. it pushed my order into free delivery. but somehow it didn... See more
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Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.myprotein.bg
3.9
Great
231 reviews
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Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Have been buying from them for years
Have been buying from them for years. Pretty good
February 16, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very helpful
Very helpful. Had an issue with my order due to me misspelling my email address and Kate was ever so kind to confirm my order, as well as date of dispatch. I recommend the company and their products.
February 11, 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great experience
Great experience! Anastasija handled the issue quick and with understanding.
August 20, 2025
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
the taste was not as expected but the…
the taste was not as expected but the delivery time being long made the experience not that good
March 4, 2025
Unprompted review
Reply from Myprotein
Hello James,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
No Guesswork, Just Trust
When it comes to my health supplements, I can't afford uncertainty. That's why, after a solid year of ordering from my protein, they are my only choice. Their commitment to reliability is clear: every single package arrives with products perfectly sealed, sporting reassuringly long expiration dates, and it's always precisely what I ordered. There's zero guesswork.
May 22, 2025
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Best Value for Supplements!
As someone who uses supplements daily, finding top quality without breaking the bank is crucial. That's why this site is my go-to. I consistently score amazing deals on my essentials, thanks to their frequent promotions.
May 22, 2025
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Terrible customer service
Terrible customer service, overpriced low quality clothing and proteins with expensive delivery...
I even don't want to mention the lack of return policy.
Don't waste your time with this provider. Buy from local shops..
March 10, 2025
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Terrible customer service and return policy…
Terrible customer service and website communication. I've made an order for 4 clothing items. 3 out of them were not a good too big or too small (despite using their measurement charts). I asked their customer support if I can exchange the items for the correct size. They advised me that I will have to return the items and then order them in the correct size. I requested the return form and ordered the correct size items in the meantime.
I got my return form and attached it to my package. I did exactly as they told me and went to the courier to send it back. However, at the post office they tell me I need to pay over 150BGN (75euros) to send it back?? That's more than the amount I paid for the items themselves. Obviously, I didn't send it back.
I contacted MyProtein's customer support again to ask what should I do as I'm not paying this amount to return the items. They come back with an answer saying that they cannot cover the costs of the return as it's my mistake ordering a wrong size. Okay, I agree with this policy... but you don't mention on a single place on your website that customers will have to return their items to Poland and pay 150BGN to do so?!? This makes your return policy completely useless. If I knew this I would have never ordered (especially a second time). Now I'm left with clothes that I cannot use.. I was made to order again as I was told I can return the items.. I had to go to an office to print their labels... I had to go to the post office just to see I have to pay 150BGN... I've lost time, money and effort to deal with this stuff and I'm pissed. Definitely not using MyProtein ever again!!!
Order number: 445383378
November 18, 2022
Unprompted review
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
MyProtein site in Bulgaria
MyProtein site in Bulgaria - Just for the TEST I added 4 products in my basket, with 30% discount at this time ( a week before black Friday deals) it costed 115 LEVA, once the black Friday deals came in, with 45% discount the same number of items in the SAME BASKET costed 185 LEVA, myprotein just tries to scam us with their black Friday deals :)
November 19, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Reply from Myprotein
Hi Dimitar,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Great service
Great service and response times. Good prices and discounts. Great product variety and options.
March 31, 2021
Reply from Myprotein
Hi George,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
I love the product and its quality
I love the product and its quality, however, between myprotein and the delivery company my full address was lost as well as my phone number. It was a nightmare to actually get the item delivered to me.
March 31, 2021
Reply from Myprotein
Hi Antonia,
Thank you for your review!
I am very sorry to hear about the difficulties you have experienced with the delivery of your order. If this happens again, please contact us via your account, so that we can look into the problem and resolve it for you as quickly as possible so that the order is delivered promptly.
Thank you,
Feedback Team
The apparel has great colours and is…
The apparel has great colours and is very comfortable. It dries quickly. Excellent quality :)
March 30, 2021
Reply from Myprotein
Hi,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Soy Protein
I ordered soy protein, it came quite fast. I am happy with the delivery, but more importantly i love how the strawberry protein tastes, I would definitely try to chocolate one next time
March 28, 2021
Reply from Myprotein
Hi,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Size discrepancy
The sizes do not respond to the measurement table in your website.
First of all, I have ordered XS legging and a sports bra -
the waist ribbing of the legging was 56/57 cm, but in your website it is mentioned that the XS responds to a waist with 66-69 cm measurements.
However, I've made a second ordered, just because the legging seemed really comfortable. So I've ordered the same legging in S size and it fits me well. I really love it.
Moreover, with me second order, I purchased and a second XS sports bra. In contrast of the first one, unfortunately, the new one doesn't fit me, due to another size discrepancy.
The bust ribbing was far more tight as this one on my first sport bra from MyProtein. Keep in mind that they are in the same size.
March 25, 2021
Reply from Myprotein
Hello,
Thank you for leaving your review. I am very sorry to hear that you have had an issue with your recent order.
If you need any help please contact us via your account and we would be able to help.
Kind Regards,
Feedback Team.
Reply from Myprotein
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our customers.
We thank you for your time and wish you a good day.
Kind regards,
Tracie
Please just make deliveries faster :)
March 25, 2021
Reply from Myprotein
Cheers for leaving your 5 star review!
We expect all orders to arrive within the timescale stated. If your order has not arrived in that timescale, please contact us and we can assist.
Have a good day,
Matt
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