My Tool Store Australia Reviews 13

TrustScore 4.5 out of 5

4.5

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Company details

  1. Tool Store
  2. Handyman

Information provided by various external sources

MY TOOL STORE Make it YOUR tool store too ! This is where professionals go to find specialty tools, and where everyone else goes to find the tools they need We're a family-owned and operated business dedicated to making your online experience easy, reliable, and fast. Thanks for Shopping, and come back soon!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I have total confidence in MTS

Rob stands behind the products he sells, with a level of support and service - before and after the sale - that larger operations often promise but rarely (if ever) deliver. (I'm aware that some other on-line retailers source some of their products from MTS. Presumably they have the same level of confidence that I have.)

March 27, 2017
Unprompted review
My Tool Store Australia logo

Reply from My Tool Store Australia

Thanks Michael
As you know we are a small business , we do our best to provide good service and backup , as we would like if we were buying it ourself .

Rated 5 out of 5 stars

Absolutely fantastic service!

I placed an online order on Tuesday and it arrived here Friday of the same week. It was dispatched an hour later. The service is second to none!
Not only that, but what I ordered was a great price and exactly what I needed to get back to work. Thank you so much Rob!!

August 19, 2016
Unprompted review
Rated 5 out of 5 stars

They know how to deliver

I ordered a spare part late on a Friday for about $6. Rob explained the postage would cost more than the spare, but he could send it "letter rate" which is very cheap but has no tracking so would save me $. I agreed and the part arrived next week. Without tracking, there is nothing useful an email advice can say, but Rob emailed the despatch date and time anyway. He explained to me that Microsoft Hotmail/Live/Outlook just dumps many messages like that, not even dropping them in your junk folder. He was right and it is very unfair for a buyer to criticise MyToolStore for the sins of Microsoft. I found a Whirlpool forum link proving he was right about dumped Microsoft mail.

July 19, 2016
Unprompted review
My Tool Store Australia logo

Reply from My Tool Store Australia

Thanks Josh , for your kind words, looking forward to seeing you back in our store.

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Rated 5 out of 5 stars

Great service

Would recommend this website to anyone. Super fast delivery, and even got a call to confirm that order was correct. Will definitely be back!

December 14, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

First time I've used this company. I needed a small part for my Dremel drill and needed it quickly to finish the job. Ordered the part, was notified that it had been shipped the next day and received it the day after that. This business is now bookmarked in my search engine. Great, prompt service. Recommended!

October 28, 2015
Unprompted review
Rated 5 out of 5 stars

I just don't go anywhere else ...

When fitting out and updating my workshop Rob has been the one stop shop for all my Proxxon, Stepcraft, Foredom, Dremel and the miscellany of accessories the abound in my workshop.
First-class knowledge and on-time service are becoming hard to find in businesses these days but Rob delivers every time.

Now if only there was a Five PLUS rating!!!

April 10, 2015
Unprompted review
My Tool Store Australia logo

Reply from My Tool Store Australia

Thanks Tony
Very much appreciated and thanks for all your support of our store.

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Rated 5 out of 5 stars

Goes that extra mile to assist even when even where it is not a stocked item and keeps you informed when there are shortages.

I have been very well looked after with positive results with all purchases and have been respected with a pleasant nature with all verbal conversation. Thanks to Rob

April 8, 2015
Unprompted review
My Tool Store Australia logo

Reply from My Tool Store Australia

Thanks Bill
Very much appreciated and thanks for all your support of our store.

Rated 5 out of 5 stars

Excellent service and assistance, as always, from My Tool Store.

My Tool Store has been my store of choice for specialised tools as well as general knowledge and assistance with what's available. Always prompt service and good prices.
My Too; Store IS my tool store!

April 8, 2015
Unprompted review
My Tool Store Australia logo

Reply from My Tool Store Australia

Thanks Peter
Very much appreciated and thanks for all your support of our store.

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