mytrueidentity.com Reviews 

I tried to enroll using code from a notification about a data breach, and offering free credit monitoring. After filling out the web form I got "We're having trouble with your request and apologize for the inconvenience. Message ID: 005"

A farce.

I was double disappointed about weak security systems at TransUnion, how data breach at TransUnion put my security at risk and how the situation was managed by TransUnion. I followed the instructions per letter that I have received from TransUnion after its data breach but I had a terrible experience with the mytrueidentity.com site and customer service which TransUnion uses . I did some research and find out that I am not the only one. I wonder if someone can take a lead and file a lawsuit against them and our Government does something about this situation. No one should experience what I have experienced or all other people like me experienced. Please help to spread our SoS signal to the right authorities.

spend two hours on the phone to get back to my account no luck agent didn't send even speak clearly english

Their website mytrueidentity.com is always down.

Yes this is a scam on top of the original scam! I already had my Big 3 credit agencies Frozen but still TransUnion allowed my info to be hacked. Just like others say here, I followed the instructions in TU's snail mail letter, finally got to the *legitimate* trueidentity website, gave them all my info (reluctantly), and got an error message telling me to try again OR call a #. So, I called. A woman with very poor English answered and asked for my email and phone #. I asked why she needed that as they can't verify something they don't yet have. She said "so I can call you if the call is dropped". Using fear here? No, I said, if the call is dropped I will call YOU back. After repeating this same conversation yet again, she finally said "Well, I can't help you then". I told her she was scamming me and I hung up. Miracle of miracles! A split second later SHE called me back. Hmmmm thought she didn't have my #. I will surely be hacked yet again by these scammers.

Head Shaker
I received a letter from Transunion about the security breach and what information of mine was compromised. I went to the Transunion website could not get in it said I have been blocked. Next day same thing
third day same thing. I called the number for Transunion 24 minutes later I was connected to an a rep and after a conversation that ended up with 2 new phone numbers to call one for mytrueidentity and one for getting an answer for why I was blocked after I got off the phone I realized that the second number was the one I had just called! On the fourth day bingo! I'm able to log in to the Transunion website like nothing happened. So that was good. I decided to go to the mytrueidentity website My
screen says site not secure I am at risk entering the site! You can't make this stuff up! I tried 2 more times checking to make sure I had the spelling correct same thing. After that I tried a few more times and it just redirected me to the Transunion website. After that I abandoned any attempt to proceed further into the "woods" with this.

This company, it's website and customer service is a joke. And because I seen an extreme ugh volume of the same exact complaints. They obviously do not care or learn from their mistakes

I must have called a half dozen times regarding being unable to sign on, i decided to do a review and see on Trustpilot others are experiencing the same problem as well

Web site won't take my information no matter how many times I've tried. I have two years' monitoring because of yet another data breach. My old account has been cancelled and I am unable to create a new one. This has to be the worst site for data security. You can't even be sure trueidentity.com is even a valid site given all the problems encountered.

Disband this corrupt company. I received a letter from Transunion stating that my information was breached. I got no help from Transunion. I was told to use the website for free monitoring and other services due to the breach. I was unable to connect with anyone who could not speak clear English. They were rude, I was hung up on twice then given 4 other numbers to call. The only websites were for services to be paid by the party that was breached. There was not one website dealing with my problem or any place to enter a code that was provided by Transunion for extra credit monitoring. This is nothing more than an elaborate scam by Transunion and should be addressed by the FTC!

I have attempted to register for my free account for over three days. I've been placed on hold for over three hours after calling multiple phone numbers and chats. TOTALLY a waste of time and effort between True Identity and Transunion! I am just giving up! There is no customer service just recordings and being placed on hold! I'll just my credit locked and utilize other resources for credit monitoring!!!!!!!!!!!

Horrible customer service. First, they make sure you can't set up an account because "We were unable to verify your identity." So you have to call a number. I was on hold forever and when a rep finally answered, he proceeded to have a conversation with someone in the background while I kept saying "Hello?". When he finally decided to pay me some attention, I told him they seemed too unprofessional, thanked him and hung up.

I have had the same issues as the rest of the people leaving a review. What a Joke, trans Union is a joke as well, they have your information and let it get stolen! Now what, I am going to file a BBB complaoint.

I did my research first to ensure the letter I received from TransUnion regarding the data breach was legitimate and it was. I was concerned seeing all the bad reviews recently for this service and I did run into the same issue of mytrueidentity not being able to match my information to my Transunion account. However, when I called the number, he deactivated the account I attempted to create, gave me a new code and it worked.

Same as anyone trying to register at Transunion’s behest. It cannot be done. Would be nice if a government entity investigated Transunion for this public con.

Received 2 different letters with 2 different codes. Tried to set up first one but got an error for my password even thought it met all criteria. Called in and was told it was because I already had an account which he then deleted. Still didn’t work, blamed it on my Mac was told to use a neighbors or just put a freeze on my account and there was nothing else he could do. I used a neighbors PC and got the same error. Have been on hold for 58 minutes, good thing I used speaker phone. Wonder how much these companies are paying for this “service”? This company is part of TransUnion, wonder how secure all of our financial data is with this company?

If I could give this site I zero, I would. TransUnion should be ashamed of themselves. This service isn't worth the paper they mailed to me. It's a shame. I tried to setup account and after multiple attempts, was told they couldn't find me. So, I called the number given to me and after over an hour of waiting on hold, no one has picked up yet. I never leave review but just had to express how unhappy I am with TransUnion. First they breach my data and now they waste my time with this shame of a company to monitor my credit.

Waited 45 minutes on phone and was promptly cut off. While I was on the phone,went on website and created login only to not be able to unfreeze credit and then not able to login again.
What a joke. Trans Union is not much better.

I've spent about a half hour trying to log into the site, 10 minutes of it with assistance from a customer service rep. Still can't log in. Was transferred to a 2nd level support person and am awaiting a call back. I'm not optimistic.

waited for a rep, when i got one, he had a thick accent. I asked where he was located, he replied Phillipines. I hung up immediately. also noticed my cell phone camera was ON. (a little green dot in upper right hand corner. I have never seen that before with any of my phones.) I'l for get about this "free" service and just put another fraud-alert on my credit info.