BANDAI NAMCO Entertainment America Reviews 

I purchased elden ring I cant even see monsters in the game...just blows...my 2k comp has no issues on any other game this is a total garbage game how about people finish making the game before release...such garbage.

Cancelled order. Awful response, don’t use these crooks

Selling a game forcing me to choose between Chinese, Korean or Thai just because I live in Asia in 2022 seems a bit xenophobic to me. Refusing any refunds too.

They are horrible. They sent an email out at 8:01PM EST saying peoples credit cards weren't able to be charged for the pre order. Their site was down for maintenance and no one could get in to update their payment. (Not that they even needed to, because we were charge the pre authorization during the pre order window) By the time their site was back up around 12:00AM EST on 2/24/22 the site cancelled all of our orders. DONT trust their site their customer service is awful, everything about them has been a horrible illusive experience, buyers beware.

Creadores de bandai namco quiero que pongan personajes de dragon ball z fighters la de goku super sajajin 4 en dramatic finish con su oponente villano y q saquen más DLC de los personajes con su dramatic finish

Their One Piece game on Steam is a giant pile of trash even for One Piece fans and they try to sell it for 60$ like a AAA title when it barely functions like an Indie game.

Most of their games are like this now and people only end up trying out the games when they are 80$ off or newbies who make a mistake and pay 60$ they need to sell off their business to literally any other game developer since anyone else would make better games.

I Signed up for the elden ring network test through their website and reached a confirmation page. Little did I know that I needed to also create an account with them after already reaching a confirmation page. I was already signed up for email notifications, but did not have an account. I followed this game since 2019, I think I would be prudent enough to read the directions in full and nowhere did it state that an account was needed separate from the application form.

This is the first time ive ever purchased an item from the Bandai Namco Store. At first i was a bit concern with the delay but after finally receiving it in hand i can safely say that it was worth the wait! Their House of Ashes Pazuzu Edition is nothing short of a fantastic collectors set. What really impresses me is that even tho most of the items are admittedly simple their presentation gives a very luxury feel to the set. This is easily a must have for any fan of The Dark Pictures Anthology or a great addition to any Horror fan's collection.

had to rebuy the dlc i purchased years ago fk u namco wimps

Extremely lacking and bad support. They have even invested heavily into making it almost impossible to contact them.
This disregard for the customers is an arrogant and disrespectful approach that makes me hope that they either rethink their ways or simply fall apart.

Since when is it bad to communicate with the ones who make sure your company has a business? I would laugh if it wasn’t so horrible.

Just awful. I bought a game for full price and it is broken. I’ve submitted several tickets on their help page and all they do is ignore me. I’m only one person so I mean nothing to this company. I can only hope that whoever is reading this doesn’t have the same experience. Think twice before giving them your money!!!

I had pre-order scarlet nexus and went through some of the most tedious and obnoxious issues that you haven't seen from any online storefront in almost 2 decades.
As soon as Scarlet Nexus was meant to unlock the website goes down, I contact support and they tell me "We're working on it" Site goes up finally and there is no reveal code so I can't obtain my purchase. I contact support and they take several days to respond.
The site goes down off and on in the meantime with no reveal code. Support rushes my ticket "we've refunded your order" I didn't want a refund I wanted my preorder and now my account is negative balance on rewards and they want $50 to go back to a neutral balance.
They then send me a message many weeks later with a quick replay "oh you canceled your order we're closing your ticket, leave us feedback on how we did" I click the feedback link and it says "sorry too late"
!!!Avoid Bandai Namco's North America site, it's very archaic and barely functions. Support rushes tickets before you can do anything and ends it just as fast.
If you take a look at their EU site it's the only thing they actually care about.
Avoid Bandai Namco's NA storefront it's shocking it's even still running.!!!

An absolute joke of a company. They don’t care about their servers or player base whatsoever. So much time & money wasted on their bs. How about you treat optc global players like humans instead of cash cows? I swear to god this company is so f’ing wretched. I hope everyone at Bandai loses their job & the company goes bankrupt.

Absolutely amazing support! They helped me unbanning both my Dark Souls Remastered account and my Dark Souls 3 account. Incredibly fast employees as well!

Even though I enjoy Dragon Ball Xenoverse 2 and Dragon Ball FighterZ, they would have been a lot better and a lot more popular in the hands of another video game company.

This what should have been the ending for little nightmares 2 six should save mono it's not even good that ending was trash so please fix it

Purchased Pac-Man's Pixel Bash stand up video game machine. Within 7 days the screen flashes and goes blank in middle of games. Warranty says must submit in writing and only provides fax number to customer service-no mailing address. Have sent notification 4 times over last 2 weeks with all of my contact information and never receive any response. Feel cheated as manufacturer wont even stand behind there own product.

there's not much to say getting word from them felt nearly impossible, and when i did finally get word they said i was contacting them from some were other then America, and despite using the links they provided to get support from bandao namco America it was still the same story, over a 2 weeks and several hours only getting auto generated messages for a SIMPLE question,

I’ve spent countless hours contacting support for them to send auto generated emails.... I lost $50 and they won’t even read my emails.... never ever playing a bandai game again

Bought a Tamagotchi On! and it's incredibly glitchy, customer service doesn't even reply to emails or the special form you have to submit. Their phone line is a joke. It tells you to submit a form online and press 1 to 'accept' the recording. THIS was during buisness hours.